Petco

4.3
1187 reviews

About

Pet StorePet supply store
Visit your Kent Pet Store located at 3975 Cascades Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3975 Cascades Blvd, Kent, OH
44240-8063, United States

Hours

Reviews

4.3
1,179 reviews
5 stars
703
4 stars
281
3 stars
92
2 stars
37
1 star
66

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers consistently praised the staff for being friendly, helpful, and knowledgeable, although there were some negative experiences reported.

Product Availability

Several reviews highlighted issues with stock levels and product availability, with some customers unable to find specific items they needed.

Grooming Services

Grooming services received mixed feedback, with some customers expressing satisfaction while others reported negative experiences with specific groomers.

Store Cleanliness

The store was generally described as clean and organized, although a few customers noted it could be messy at times.

Pricing Concerns

Many customers expressed dissatisfaction with pricing, stating that it was higher than competitors and that some products were overpriced.
  • DH
    Dave G Hahn
    Nov 16, 2025
    4.0
    Depending on what you are looking for, you might love it or hate it here. My elder cats diet has changed and am currently grateful for 'senior hills science diet' and iams not commonly found at grocery stores. Price is a few dollars cheaper than chewy. The fish section is what you expect from a chain store, has the bare min popular stuff, and when I arrived, no floating dead fish, but the inventory was scant. They don't have the wheat litter I use or Purina wet can cat food in my older cats preferred menu.
  • AP
    Anna Pfeiffer
    Nov 14, 2025
    1.0
    Poor customer service, unfriendly staff, and zero compassion for my situation or my pup’s possible health condition. Will be using small businesses for grooming from now on which I should have from the beginning.
  • KP
    kelly pelter
    Nov 6, 2025
    4.0
    So much going on in here it gives me anxiety! You'll find just about everything you need.
  • KA
    Kerry Armstrong
    Nov 5, 2025
    5.0
    Love this store! The employees are extremely knowledgeable and helpful. I have a dog who is a picky eater, but the food they recommended was a huge hit.
  • BL
    Beth Calhoun Leipold
    Nov 3, 2025
    2.0
    As usual, I went to log into the app on my phone to check my rewards points and yet again, it wasn't working. The cashier told me my points are now "automatically" loaded on my card. She told me I didn't have any, but when I log in from my laptop, I see that I do, indeed, have points that I could have used. This rewards program is for the birds!

Frequently Asked Questions About Petco

Does the Petco Kent location have a vet hospital?

No, Petco Kent does not have a full-service vet hospital.

Does Petco Kent offer vaccinations?

Yes, Petco Kent provides vaccinations.