Petco

4.2
699 reviews

About

Pet StorePet supply storePetco
Visit your Heath Pet Store located at 597 Hebron Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
597 Hebron Rd, Heath, OH
43056, United States

Hours

Reviews

4.2
694 reviews
5 stars
411
4 stars
127
3 stars
72
2 stars
28
1 star
56

What are people saying?

AI-generated from recent customer reviews

Grooming Services

Mixed reviews on grooming services, with some customers praising the groomers while others reported poor experiences and issues with care.

Customer Service

Customer service experiences vary widely; some employees are noted as friendly and helpful, while others are described as rude and unhelpful.

Pricing Issues

Customers frequently mention discrepancies between online and in-store prices, with many feeling that prices are too high.

Product Quality

Concerns raised about expired products and poor quality of certain items, particularly in the pet food and fish sections.

Store Cleanliness

The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
  • CS
    Casie Scheel
    Dec 27, 2025
    5.0
    The girls at the grooming station were amazing. And they did an amazing job on my boy.
  • AW
    Aarron Walkup
    Dec 27, 2025
    1.0
    Trying to figure out why prices online were 20% cheaper. I double checked to make sure I wasn’t looking at members only prices and sure enough, the websites listings are cheaper than actual in store prices. Sounds like manipulative price gouging to me
  • RB
    Robin B
    Dec 26, 2025
    1.0
    I know now why my granddog doesn't want to be groomed there we will never be back dog haters. How is the dog you grabbed around the neck and cut a hole in his ear ! Jen does not need to be grooming dogs. Negative reinforcement never works! Not surprised they are closing this location!
  • MM
    Mike
    Dec 24, 2025
    1.0
    First of all We spend a crap ton of money here per month between supplies and Grooming ( 2 dogs) website show item at one price, go into store to pick it up its a different price. They say that's online price only, But I can stand there , order it and pick it up. Life is stressful enough to go through all that crap. Maybe its time to re-evaluate where I do business! They didn't really even seem like it was a big deal! And retailers ask... Whats wrong with retail? Not difficult folks!
  • AP
    Amanda P.
    Dec 6, 2025
    3.0
    I don’t normally shop here. I get dog food on chewy and use petsmart as my back up. Well, chewy order was delayed and petsmart was out of my dogs food, so I went to the only other place in town that sells it, which was PetCo. It’s already more expensive here than everywhere else as it is, and then I get home and open the bag and half of it is crumbs. I literally have food shipped from chewy every month with less crumbs than this bag. 3 stars only because the store was clean and stocked and the cashier was nice. But every time I go into this store, it’s something and that’s why I avoid it.

Frequently Asked Questions About Petco

Does the Petco Heath location have a vet hospital?

No, Petco Heath does not have a full-service vet hospital.

Does Petco Heath offer vaccinations?

Yes, Petco Heath provides vaccinations.