Business Details
About
VeterinarianAnimal HospitalPetco
Visit your Fairview Park Vetco Total Care Animal Hospital located at 20980 Westgate Mall. Our full-service Veterinarian Hospital offers comprehensive care - from routine exams to emergency surgeries. You can count on us to provide quality pet care. Book an appointment online today or walk in with your pet for a free healthy weight and microchip check.
Details
- Requires appointmentAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingNot available
Location
Vetco Total Care Animal Hospital
20980 Westgate Mall, Fairview Park, OH
44126-1320, United States
Hours
Reviews
4.1
278 reviews
5 stars
196
4 stars
14
3 stars
7
2 stars
8
1 star
53
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff interactions is mixed; while some customers praised the friendliness and care shown by staff, others reported rudeness and unprofessional behavior.
Quality of Care
There are significant concerns regarding the quality of care provided, with multiple reviews citing misdiagnoses, lack of thorough examinations, and inadequate follow-up on pet health issues.
Appointment Issues
Many customers experienced problems with appointment scheduling, including cancellations without notice, long wait times, and confusion over appointment availability.
Pricing Transparency
Customers expressed frustration over unexpected charges and a lack of clarity regarding pricing for services, leading to perceptions of being overcharged.
Mixed Experiences
Overall, experiences vary widely; some customers had positive interactions and outcomes, while others reported severe dissatisfaction and vowed not to return.
- CKCalloway KusoldJan 6, 20261.0They wanted me to put my pet down. Took her to another vet who treated her and she is happy and healthy today. Vet was extremely rude and did not seem to care that she was asking to kill my pet. I wouldn't let them treat my worst enemy.
- JRJim RobertsonJan 3, 20265.0This vetco was very professional and caring for my dog. Visit was unexpected and I wasn't financially ready for it. I made them aware and they were very understanding and did what they could. Sadly the remedy didn't last long but not blaming them, my dog is a 14 week old puppy that is hard to keep from playing. Being that I had an appointment at a different vetco for round 2 of her vaccinations the next day and Fairview location was closed already I waited. My appointment was at 4pm upon entering the Elyria branch I tried explaining my issue but didn't get much of a response. When it was my dogs turn I placed her on the table and explained my issue again to the 4 people attending to my dog. I was told that it was no big deal, just keep giving her the meds she was prescribed. I should say that my dog broke her nail on her back right paw and it was pointing straight up so Fairview glued it down where it should be. But Elyria said it was no big deal. If that's the case why was she treated for no big deal. Meanwhile I'm being asked to buy flea and tick meds while I'm concerned about her foot. Then I realized that I was the last appointment and it was quiting time. But brushing off my dogs injury and being asked to spend more money didn't sit well with me. And in my opinion only 1 of the women actually showed some concern. Not happy with Elyria location
- DBDenise BrandeburgJan 3, 20261.0Extremely cold and unprofessional staff. I highly DO NOT recommend going there.
- ARAnnie RiveraDec 30, 20255.0Was our first time here. We took our pup in for his first exam and shots. From the receptionist too the nurse and vet , they were all kind very friendly. Our appointment went very quickly
- H2Hyan 24Dec 23, 20251.0Very rude to the customers i was delayed for 5minutes n i spoke on call urged them i was there right sharp in time i was scheduled for 4:45pm n i was there by 4:50pm he was so rude n giving a weird judgy looks please dont get ur pets here
Frequently Asked Questions About Vetco Total Care Animal Hospital
What services does Vetco Total Care Animal Hospital offer?
Vetco Total Care Animal Hospital provides comprehensive pet care including wellness exams, vaccinations, dental care, surgery, and emergency services.
Where is Vetco Total Care Animal Hospital located?
It is located at 20980 Westgate Mall, Fairview Park, OH 44126-1320, USA.
What are the hospital's operating hours?
The hospital is open Monday 8:00 AM - 6:00 PM, Tuesday 8:00 AM - 5:30 PM, Wednesday 8:00 AM - 6:00 PM, Thursday 10:00 AM - 4:30 PM, Friday 8:00 AM - 4:00 PM, Saturday 8:00 AM - 6:00 PM, and closed on Sunday.
Do I need to make an appointment before visiting the Vetco Total Care Animal Hospital?
Yes, appointments are required for visits to ensure timely and personalized care.
Is the facility wheelchair accessible?
The hospital has wheelchair accessible entrances and restrooms, but does not have wheelchair accessible seating.
How can I book an appointment for my pet?
Appointments can be booked online through Petco's booking site or via the Petco app available on the Apple App Store.
Are there any pet stores or grooming services near Vetco Total Care Animal Hospital?
Yes, Petco, a pet store and grooming service, is located nearby at Westgate Mall, providing convenient options for pet supplies and grooming.
What other veterinary services are available close to Vetco Total Care Animal Hospital?
Nearby veterinary services include Vetco Vaccination Clinic and THRIVE Affordable Vet Care, offering additional options for pet health and services.
Are there dining options near the animal hospital for visitors?
Yes, nearby dining options include Starbucks for coffee and smoothies, Pizza Hut for fast food, Charleys Cheesesteaks for sandwiches, and Dolce Wraps for Mediterranean cuisine.
What other services and stores can visitors find around the Vetco Total Care Animal Hospital?
Visitors can find department stores like Marshalls and Target Fairview Park, pharmacies such as CVS Pharmacy, optometrists like LensCrafters, and fitness center Planet Fitness nearby.