Petco

4.2
925 reviews

About

Pet StorePet supply store
Visit your Fairview Park Pet Store located at 20980 Westgate Mall for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
20980 Westgate Mall, Fairview Park, OH
44126-1320, United States

Hours

Reviews

4.2
909 reviews
5 stars
552
4 stars
196
3 stars
55
2 stars
34
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful staff while others report rude or unprofessional behavior.

Grooming Services

Grooming experiences vary widely; some customers are satisfied with the results, while others report long wait times and poor handling of pets.

Product Availability

Customers appreciate the variety of products available, but there are complaints about stock issues and pricing discrepancies.

Store Cleanliness

The store is generally noted for being clean and well-organized, contributing to a pleasant shopping experience.

Vet Services

Vet services receive significant criticism for unprofessionalism and high costs, with many customers advising against using them.
  • FC
    French Canadian
    1 day ago
    1.0
    Stopped by to grab some cat food. Wasn't certain of the hours but saw a few customers inside. The doors opened and I headed to the cat food section. On the way an employee working with some of the lizard tanks looked over at me as if she had an attitude, didn't say anything, no "good morning" or "welcome to Petco", just ignored me. After walking past her again with my goods, I had to wait 5+ minutes for the girl working by the lizards to get a manager to ring me out to tell me the regular store hours hasn't started though I can still check out with card. I wouldn't have been bothered if I had to wait or come back later, but to be disregarded and not to be shown any real courtesy. It's doesn't make the store nor company look good and I won't bring my business back to this location
  • JB
    Jacquelyn Bradner
    Nov 12, 2025
    3.0
    Would not recommend adopting from this place since there is no “meet and greet” area. He was fine in the cage but when we got him home he went berserk! Not what I was looking for.
  • AG
    Abe Graham
    Nov 5, 2025
    5.0
    Great location near everything. I can't wait for Black Friday deals in a couple weeks.
  • MW
    Melanie Wall
    Oct 25, 2025
    4.0
    Clean, friendly, pets welcome. Prices are moderate. Look online for sales. Nice selection of items. The repeat purchases of dog food and medicine is very reasonable and they offer free delivery.
  • SG
    Some Guy
    Oct 25, 2025
    5.0
    This petco has a pharmacy here. This is important because my cat received a prescription for food to address his medical needs. While I was there, I decided to look for cat litter since I needed it. I don't regularly go here, and they didn't have the brand I usually buy. I found an equivalent here for $4 less than I usually pay. ¯\_(ツ)_/¯

Frequently Asked Questions About Petco

Does the Petco Fairview Park location have a vet hospital?

Yes, Petco Fairview Park has a full-service vet hospital.

Does Petco Fairview Park offer vaccinations?

Yes, Petco Fairview Park provides vaccinations.