Petco

4.2
932 reviews

About

Pet StorePet supply storePetco
Visit your Fairview Park Pet Store located at 20980 Westgate Mall for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
20980 Westgate Mall, Fairview Park, OH
44126-1320, United States

Hours

Reviews

4.2
916 reviews
5 stars
553
4 stars
198
3 stars
56
2 stars
34
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are criticized for rudeness and lack of professionalism.

Grooming Services

Grooming experiences vary significantly, with some customers expressing satisfaction while others report poor service and negative experiences with staff.

Product Availability

Customers appreciate the variety of products available, but there are complaints about stock issues and the quality of certain items.

Store Environment

The store is generally described as clean and well-organized, but some customers have noted issues with staff attitudes and service.
  • DR
    Diamond rose
    5 days ago
    1.0
    Most of the staff have zero knowledge upon anything of the pets they sell here. Super rude and lack of care for any of these animals squishing in species that are territorial. Very disappointed with todays visit as someone who has owned reptiles I was basically told that I wouldn’t give a safe good home to one because I wanted to buy a new tank. They didn’t even know the gender of any of these amphibians, im taking ny business to petsmart.
  • CW
    Christina W
    Dec 25, 2025
    4.0
    I like the foods that Petco offers. I wish things were a bit cheaper but I still bought what I needed for my kitties.
  • ZT
    Zina Thalios
    Dec 14, 2025
    5.0
    Jenni is amazing!! One of my dogs’ groomer had to cancel, so I asked if she could at least do nail buffing, and she was happy to groom both dogs instead. One of my dogs has severe anxiety and usually doesn’t do well with new people, but Jenni was so patient and kind. She did a great job, and my anxious dog ended up loving her. I’ll definitely be booking with her from now on!
  • VD
    Veronica D
    Dec 12, 2025
    1.0
    Crew having a meeting at the register and didn’t have anything I needed & I heard employees laughing at me as I left. WOW who’s managing ? Do better
  • AA
    AmericanPitBullLove1
    Dec 8, 2025
    4.0
    Sold out of certain case quantities prefered but large selection still and friendly staff

Frequently Asked Questions About Petco

Does the Petco Fairview Park location have a vet hospital?

Yes, Petco Fairview Park has a full-service vet hospital.

Does Petco Fairview Park offer vaccinations?

Yes, Petco Fairview Park provides vaccinations.