Healthy Pets of Houk Road

Reviews

• DH

  Donna Hohlbein

  2 days ago
  5.0
  Dr. Keith and the staff took really excellent and loving care for our dogs. They all showed compassion and loving care. Dr. Keith is an amazing doctor! Loved going to her and the staff!
• BB

  Billy Bates

  2 days ago
  5.0
  I have three different breeds of dogs so I take them all in at once. Dr. Keith is amazing at handling all their personalities at the same time. They all love going to the Vet to get treats. The care shown to my Dogs 10/10. It’s an hour away from my home but I would never consider taking them anywhere else for the care they need. Thank you for taking care of them the way you always do.
• CB

  C B

  Dec 26, 2025
  1.0
  We have taken our cats to Healthy Pets of Houk for years and have spent thousands of dollars there. Unfortunately, after multiple serious issues involving two of our cats, including poor communication, lack of transparency, and ultimately refusal to continue care, I feel obligated to share our experience so other pet owners can make an informed decision. Lamont (thyroid medication / bloodwork):
Lamont is on thyroid medication and requires routine bloodwork to ensure proper dosage. When the earliest appointment available was later than the amount of medication we had left, we requested a short refill so he could remain medicated until the visit. The receptionist, Katie, refused, stating no refill would be provided unless he was seen, even though the purpose of the appointment was to verify his medication level. We explained how stressful vet visits are for Lamont and that staying on his medication was medically important, but we were still denied. At the appointment, I clearly stated that I did not want Lamont’s blood drawn because he had been forced off his medication and the test would not be meaningful. Despite this, his blood was taken anyway. Angelica (who has always been wonderful with our pets) was not informed of this until after she had already drawn his blood. She apologized, helped refill his medication, and scheduled a corrected appointment. While I appreciated her professionalism, Lamont should never have been subjected to unnecessary stress or an avoidable blood draw. At a follow-up blood draw, I overheard staff discussing that they thought they may have hurt him while drawing blood from his neck. When asked directly, I was told everything was fine. Lamont, normally energetic and vocal, was returned lethargic and docile. At home, he collapsed after leaving his carrier and barely ate for two days. This lack of transparency was deeply unsettling. Later, we received a call about Lamont’s bloodwork from Becky, who we later learned is the office manager (she did not identify herself as such). She mentioned they had been “watching” a liver value, this was the first time we had ever been told of any liver concern. When we called again because Lamont still was not eating, we were told a routine blood draw should not cause that and that he needed to be seen, and despite our long history as clients, we were informed that Healthy Pets would no longer treat Lamont. Coyote (throat tumor / end-of-life care):
During this same period, our other cat, Coyote, was being treated for a throat tumor with steroids as palliative care. When he began to decline and stopped eating, we called with two urgent questions: whether the tumor was still considered inoperable due to its location and whether there was anything else we could do to keep him comfortable. It took two days to receive a callback, which came after hours. Despite knowing he was not eating, we were told the earliest appointment was several days away. Because we could not get timely guidance, we were forced to take him to another veterinary hospital, causing unnecessary stress and significant additional expense. What was especially upsetting is that after explaining Coyote likely would not make it to the scheduled appointment Friday when they called to confirm Thursday the only immediate option offered was euthanasia, not comfort care or guidance. Final thoughts:
At no point were we aggressive or inappropriate. We were advocating for our pets during a medical crisis and asking reasonable questions. Instead, we experienced delays, inconsistent communication, lack of transparency, and dismissal. While seeking other options, we learned that home-based end-of-life care is available for terminal pets, something we were never informed of. I cannot recommend Healthy Pets of Houk based on our recent experiences. While Dr. Keith and Angelica have always been wonderful, repeated communication failures with other staff led to a complete loss of trust. Pet owners deserve support, not dismissal, when advocating for their animals’ health.
• AI

  Amanda Imel

  Nov 21, 2025
  5.0
  I've been going here for about 10 years. I won't take my "kids" anywhere else. I moved an hour and a half away and still take my babies here.
• KK

  Kristi Kloss

  Nov 14, 2025
  5.0
  Close to home & superb level of care 😻; add in reasonable pricing for the trifecta 🙌

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