Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
At Banfield Pet Hospital in Dayton’s Washington Square, we partner with you in your pet’s wellness journey. When you bring in your pets to see our veterinary team, you can take advantage of our vaccinations, spay and neuter services for dogs and puppies or cats and kittens, general surgery, and more. We even offer general dental care services and resources, along with behavior and nutrition advice.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.5
186 reviews
5 stars
148
4 stars
17
3 stars2
2 stars
4
1 star
15
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Customers consistently praised the caring and thorough treatment provided by the veterinarians and staff, highlighting their compassion and attentiveness to pets.
Staff Professionalism
While many reviews noted friendly and helpful staff, there were also complaints about unprofessional behavior from some team members, particularly regarding customer service.
Wellness Plan Concerns
Several customers expressed dissatisfaction with the wellness plan, describing it as confusing or predatory, and some reported issues with billing and cancellation.
Appointment Availability
Many customers appreciated the availability of appointments and the ability to get seen quickly, although some noted that scheduling could be challenging at times.
Mixed Experiences
Overall, experiences varied widely, with some customers having excellent interactions while others reported significant issues, particularly with communication and service quality.
- AEandrea ebrightDec 24, 20255.0Dry good. We had have surgery on our cat. Rey good at what they do. They were very concerned. Dr. Shannon and Dr. Steven.
- AAAWDec 24, 20255.0My dog Buddy has the best vet ever at Banfield. Dr. Stevens is amazing — very thorough and always explains everything clearly. Vet tech Jill does an excellent job trimming Buddy’s nails, and he’s always calm with her. Everyone at this Banfield location is kind, caring, and treats Buddy like family, which means so much to me because he is my family. I’m truly grateful for the level of care they give him. Pricing is transparent, you always know what to expect, and it feels fair for the level of care.
- DSD SunshineDec 3, 20255.0Loved the care and compassion shown. We appreciate how patient the our pet.
- AWAmanda WinchesterNov 28, 20255.0Great overall experience!! Everyone was very helpful and kind and the Vet took time to talk with us about our new puppy as compared to another previous Vet. Thanks Banfield !
- CWCody WopshallNov 13, 20252.0Made me wait 30 minutes on the phone with my card issuer before they would bring me back my cat. When I asked if I could pay the remaining $190 later in the week, I was told I would have 48 hours before the bill would go to collections, but that we would give the card issuer until 6pm while they closed. They made me wait 30 minutes on the phone, because of a security flag with care credit. I worked in patient services at a fertility clinic, we would have patients with bills in the thousands, tens of thousands. 48 hours to collections over $200? They got their money from me and I still don’t know what’s wrong with my cat. Avoid this place. They have availability, but their policies are draconian and reek of late stage capitalism. When their billing policies are more strict than a fertility clinic, you know it’s comically bad.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Dayton?
Banfield Pet Hospital in Dayton is open Monday through Saturday from 7:00 AM to 6:00 PM and is closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care services, but you can call during hospital hours for urgent care advice and referrals to emergency hospitals if necessary.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What preventive care services are offered at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as part of preventive care.
What is included in Banfield's Optimum Wellness Plan?
It includes annual head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and discounts on treatments, with automatic annual renewal unless paid in full.
How can I pay for an Optimum Wellness Plan at Banfield?
Payments can be spread over 12 months via automatic withdrawals from a bank account or credit card, or paid in full at enrollment for budgeting convenience.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments, drop-off appointments, and Virtual Visits for Optimum Wellness Plan clients.
Are there wheelchair-accessible restrooms at Banfield Pet Hospital?
Yes, the facility includes wheelchair-accessible restrooms for visitor convenience.
What nearby emergency services can I access when visiting Banfield Pet Hospital?
Premier Health Urgent Care, a nearby emergency hospital, is close to Banfield for any urgent medical needs your pet might have outside Banfield's hours.
What local amenities can I visit near Banfield Pet Hospital after my appointment?
Nearby you can enjoy treats at T-Willy's Yogurt Emporium, grab a meal at Pizza Hut, or visit Montage the Salon for personal care.
Are there convenient banking services close to Banfield Pet Hospital?
Yes, PNC Bank and KeyBank are located nearby, making it easy to handle any banking needs during your visit.