At Banfield Pet Hospital in Dayton’s Washington Square, we partner with you in your pet’s wellness journey. When you bring in your pets to see our veterinary team, you can take advantage of our vaccinations, spay and neuter services for dogs and puppies or cats and kittens, general surgery, and more. We even offer general dental care services and resources, along with behavior and nutrition advice.
Customers consistently praised the staff for being friendly, caring, and attentive to their pets' needs.
Service Quality
Many reviews highlighted the thoroughness and professionalism of the veterinarians and staff, with positive experiences during visits.
Pricing Concerns
Some customers expressed dissatisfaction with the wellness plan and billing practices, describing them as confusing or predatory.
Appointment Availability
While many appreciated the availability of appointments, some noted difficulties in scheduling and long wait times.
Mixed Experiences
There were a few negative experiences reported regarding customer service and specific incidents, indicating inconsistency in service.
NV
Natasha Vermillion
Jan 17, 2026
5.0
Very friendly staff they truly care for your animals.
AE
andrea ebright
Dec 24, 2025
5.0
Dry good. We had have surgery on our cat. Rey good at what they do. They were very concerned. Dr. Shannon and Dr. Steven.
AA
AW
Dec 24, 2025
5.0
My dog Buddy has the best vet ever at Banfield. Dr. Stevens is amazing — very thorough and always explains everything clearly. Vet tech Jill does an excellent job trimming Buddy’s nails, and he’s always calm with her. Everyone at this Banfield location is kind, caring, and treats Buddy like family, which means so much to me because he is my family. I’m truly grateful for the level of care they give him. Pricing is transparent, you always know what to expect, and it feels fair for the level of care.
DS
D Sunshine
Dec 3, 2025
5.0
Loved the care and compassion shown. We appreciate how patient the our pet.
AW
Amanda Winchester
Nov 28, 2025
5.0
Great overall experience!! Everyone was very helpful and kind and the Vet took time to talk with us about our new puppy as compared to another previous Vet. Thanks Banfield !
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
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