Brand Certified
Banfield Pet Hospital
4.0(325 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
355 Howe Ave, Cuyahoga Falls, OH
44221, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(330) 928-9860
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - in Cuyahoga Falls provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.0
325 reviews
5 stars
206
4 stars
35
3 stars
16
2 stars
10
1 star
58
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness and compassion towards pets, highlighting their ability to make anxious animals feel comfortable.
Service Issues
Several reviews mentioned problems with appointment scheduling, including overbooking and long wait times, leading to dissatisfaction with service availability.
Cost Concerns
Numerous customers expressed frustration over high prices and unclear billing practices, particularly regarding wellness plans and unexpected charges.
Mixed Experiences
While many customers had positive experiences, some reported negative interactions with staff or dissatisfaction with the care provided, indicating inconsistency in service quality.
- DWDakota WagnerFeb 4, 20261.0The prices are absolutely insane! The vet techs are more like sales people with how hard they work to push additional services and their “wellness plans”. When making an appointment online, there is zero transparency on pricing. All I needed was a rabies vaccine and after declining the numerous, unnecessary offered services, they wanted to charge almost $120 just for a vet to come in and give my cat a shot and then leave (5 minute visit at most). I ended up walking out and took my cat to Pet Guards, where I only paid $35 for a rabies vaccine. These “corporate” veterinarians owned by private equity are scams that prey on the wallets of people who want to do right by their pet. I do not recommend Banfield for any sort of pet care. There are much better alternatives in the area that don’t funnel money to investors sitting in NYC.
- DKDylan KomosJan 4, 20265.0Have a fantastic appointment every time we go. My dog is extremely anxious and has a horrible time leaving the house for these things, but every time we’re done and on the way home, his anxiety is almost totally gone because he has such a stellar time with the vet and vet techs.
- AHAsya HasanDec 29, 20255.0I love this place. I'm usually in and out when I take my yorkipoo to get his shots. The staff is so friendly and helpful. I highly recommend!
- JPJessica PickeringDec 26, 20254.0Nice workers
- ARAmy RuthenbergDec 7, 20251.0Had a terrible experience yesterday that led to me walking out on our visit. The nurse and the vet completely offended us as they do everytime we go. We get told we aren't feeding her enough then we're feeding her too much. shes a 4 month old puppy. We started training her with a collar similar to 10s unit a human would use and the nurse and vet harassed us over it. I was completely offended by both of them and they were completely unapologetic about it. When they brought the needle in to give the vaccine we complied with taking the collar off and the vet started acting irrational and yelling that my 4 month old puppy was aggressive and trying to bite her and blamed the collar for it. Um no its Probably because you have a needle in your hand lady is what we said she was pwrfectly fine sniffing and sitting with us til the needle came in. I filed a complaint with corporate and if it isn't resolved by them ill file with the ohio vet board and BBB neither of them should be working with pets.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health services does Banfield Pet Hospital in Cuyahoga Falls offer?
Banfield Pet Hospital provides services including preventive care, vaccinations, dental care, parasite control, nutrition advice, spay/neuter, microchipping, DNA testing, and end-of-life care.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care, but they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers when needed.
How can I schedule an appointment at Banfield Pet Hospital in Cuyahoga Falls?
You can schedule an appointment through their website or by using the Banfield app available on iOS and Android.
What are the usual operating hours of Banfield Pet Hospital?
They are open Monday from 7:30 AM to 6:00 PM, Tuesday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer virtual veterinary visits?
Yes, clients with Optimum Wellness Plans can schedule Virtual Visits, allowing them to get quality care from home.
What is the Optimum Wellness Plan offered at Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition consultations, and dental care, with options for monthly payments or full payment.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to ensure you and your pet receive timely care.
What nearby pet stores could I visit before or after my appointment at Banfield?
PetSmart is located nearby and offers pet grooming, training, and retail services that might complement your visit to Banfield.
Where can I find places to eat close to Banfield Pet Hospital in Cuyahoga Falls?
Nearby dining options include Chipotle Mexican Grill, Pizza Hut Express, LongHorn Steakhouse, and Starbucks, making it convenient to grab a meal or coffee during your visit.
Are there other retail stores near Banfield Pet Hospital for shopping needs?
Yes, stores such as Big Lots, Five Below, Dollar Tree, and Books-A-Million are close by, providing a variety of shopping options while you are in the area.
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