Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - in Cuyahoga Falls provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
342 reviews
5 stars
217
4 stars
37
3 stars
18
2 stars
10
1 star
60
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the staff for being friendly, caring, and knowledgeable, although some reported negative experiences with specific staff members.
Service Quality
While some customers appreciated the quality of care for routine visits, others expressed dissatisfaction with the handling of more serious issues and the communication regarding treatment plans.
Pricing Concerns
Numerous reviews highlighted concerns about high prices and dissatisfaction with the wellness plans, with some customers feeling misled about costs.
Appointment Availability
Several customers reported long wait times for appointments, particularly for urgent care, indicating a potential issue with scheduling and staffing.
Facility Cleanliness
Mixed feedback on cleanliness, with some customers noting a dirty environment while others found the facility clean and well-maintained.
- DKDylan KomosJan 4, 20265.0Have a fantastic appointment every time we go. My dog is extremely anxious and has a horrible time leaving the house for these things, but every time we’re done and on the way home, his anxiety is almost totally gone because he has such a stellar time with the vet and vet techs.
- AHAsya HasanDec 29, 20255.0I love this place. I'm usually in and out when I take my yorkipoo to get his shots. The staff is so friendly and helpful. I highly recommend!
- JJJustinDec 17, 20253.0Staff is kind for the most part. I do have one pretty insane gripe, though. At the beginning of the year I found out my dog has diabetes. He is large and very anxious and I ended up getting him on a care plan specific to his needs. I dropped him off once for a blood curve but he was anxious and gave them trouble. The vet recommended I do his blood curves at home. They were not easy, but they essentially told me they couldn’t do it and left me no option. No one mentioned that $100 of his payment plan was specifically for these curves… so I found out after paying for them for nearly a year that I paid over $1000 to do the most difficult parts myself.. In short, good place for one-time visits or things that aren’t serious (vaccines, initial diagnoses, nail trimmings, etc). Just make sure you know what you’re paying for with your care plan and that they are actually fulfilling their part of the transaction 😊
- JAJames AdkinsDec 7, 20251.0We had a 12:15 drop off appointment and when we arrived they refused to see our dog because we didn't drop him off at 9:00.
- ARAmy RuthenbergDec 7, 20251.0Had a terrible experience yesterday that led to me walking out on our visit. The nurse and the vet completely offended us as they do everytime we go. We get told we aren't feeding her enough then we're feeding her too much. shes a 4 month old puppy. We started training her with a collar similar to 10s unit a human would use and the nurse and vet harassed us over it. I was completely offended by both of them and they were completely unapologetic about it. When they brought the needle in to give the vaccine we complied with taking the collar off and the vet started acting irrational and yelling that my 4 month old puppy was aggressive and trying to bite her and blamed the collar for it. Um no its Probably because you have a needle in your hand lady is what we said she was pwrfectly fine sniffing and sitting with us til the needle came in. I filed a complaint with corporate and if it isn't resolved by them ill file with the ohio vet board and BBB neither of them should be working with pets.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health services does Banfield Pet Hospital in Cuyahoga Falls offer?
Banfield Pet Hospital provides services including preventive care, vaccinations, dental care, parasite control, nutrition advice, spay/neuter, microchipping, DNA testing, and end-of-life care.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care, but they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers when needed.
How can I schedule an appointment at Banfield Pet Hospital in Cuyahoga Falls?
You can schedule an appointment through their website or by using the Banfield app available on iOS and Android.
What are the usual operating hours of Banfield Pet Hospital?
They are open Monday from 7:30 AM to 6:00 PM, Tuesday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer virtual veterinary visits?
Yes, clients with Optimum Wellness Plans can schedule Virtual Visits, allowing them to get quality care from home.
What is the Optimum Wellness Plan offered at Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition consultations, and dental care, with options for monthly payments or full payment.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to ensure you and your pet receive timely care.
What nearby pet stores could I visit before or after my appointment at Banfield?
PetSmart is located nearby and offers pet grooming, training, and retail services that might complement your visit to Banfield.
Where can I find places to eat close to Banfield Pet Hospital in Cuyahoga Falls?
Nearby dining options include Chipotle Mexican Grill, Pizza Hut Express, LongHorn Steakhouse, and Starbucks, making it convenient to grab a meal or coffee during your visit.
Are there other retail stores near Banfield Pet Hospital for shopping needs?
Yes, stores such as Big Lots, Five Below, Dollar Tree, and Books-A-Million are close by, providing a variety of shopping options while you are in the area.