This profile is uncertified and using publicly sourced data
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About
Pet Day CarePet Boarding ServicePet Groomer
Puptown Lounge is an all inclusive pet care facility offering Dog Daycare, Dog Boarding, and Dog Grooming services. Puptown Lounge serves Upper Arlington, Northwest Columbus and all of the Central Ohio region and is committed to providing a fun, stress free environment for your pet to thrive and feel their best while you are away, whether it be for the day or for an extended stay.
Location
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.