Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Columbus Northeast provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
2,353 reviews
5 stars
1,310
4 stars
460
3 stars
276
2 stars
95
1 star
212
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff is mixed; some customers praise their friendliness and care, while others report unprofessional behavior and a lack of communication.
Care Quality
While some customers appreciate the thoroughness and professionalism of the veterinary care, others express concerns about missed diagnoses and inconsistent treatment.
Appointment Issues
Numerous reviews mention long wait times and scheduling problems, with some pets left unattended for extended periods.
Wellness Plan Concerns
Many customers feel the wellness plans are not worth the cost, citing hidden fees and difficulties in canceling or receiving promised services.
Facility Conditions
Several reviews highlight cleanliness issues and a lack of proper care during visits, impacting overall customer satisfaction.
- MCMort CummingsNov 12, 20253.0I have a love hate relationship with them when they are on their game fantastic when not its not even mediocre sometimes it seems like your talking to someone right off the streets
- FAFalcon AskewNov 9, 20255.0Great service will give back if need be
- AEALI “ELITE”Oct 22, 20255.0I like to bring my cat here staff and doctors are amazing smiling 😃 face and friendly
- BTBrenda TunstallOct 19, 20251.0Never been to that store ever
- APAnna PayneOct 2, 20252.0I used to love Banfield. But honestly their staff seems miserable, they shuffle staff faster than I shuffle a deck of cards, and the care is inconsistent. Earlier this year our dogs cancer was missed (and luckily caught when I took him for a second opinion). Honestly our dog shakes when we pull up to the Banfield. Meanwhile when we go to other facilities, he enthusiastically runs in.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital provide for pets?
Banfield Pet Hospital offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, spay/neuter services, microchipping, DNA testing, and end of life care.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment through Banfield's website booking link, their mobile app, or by calling their main phone. Appointments are required.
What are the hospital hours for Banfield Pet Hospital in Columbus?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on major holidays like Christmas and New Year's Day.
Does Banfield Pet Hospital provide emergency care?
No, Banfield Pet Hospital does not provide emergency care. During hospital hours, you can call for urgent care advice and referrals. Outside of hospital hours, please contact your local emergency hospital.
What is the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan offers annual preventive care including exams, vaccinations, early diagnostics, nutrition consultations, and dental care. It automatically renews annually and is not insurance but offers discounts on treatments.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ available on the Banfield app.
Are there any nearby places to visit after a pet appointment at Banfield Pet Hospital?
Yes, you can visit nearby PetSmart for pet supplies or Party City for party and gift shopping. Both are close and convenient to the hospital location.
Can I find other pet services near Banfield Pet Hospital?
PetSmart, located nearby, offers additional pet services and a pet store. This can be useful for picking up pet supplies or grooming services after your visit.
What other shopping options are near Banfield Pet Hospital?
There are various stores such as Ross Dress for Less, Famous Footwear, and DOTO Toy Store nearby. You can shop for clothing, shoes, or toys conveniently after your appointment.
How can nearby services like UPS Access Point or dental offices assist me when visiting Banfield Pet Hospital?
Nearby services such as UPS Access Point can handle package deliveries, while DentalWorks Easton offers dental care. These services can be useful if you need to manage errands in the area during your visit to Banfield.