Brand Certified
Banfield Pet Hospital
4.1(2351 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
3713 Easton Market, Columbus, OH
43219, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(614) 476-7566
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Columbus Northeast provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
2,351 reviews
5 stars
1,308
4 stars
459
3 stars
279
2 stars
94
1 star
211
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, caring, and attentive to their pets' needs.
Communication Issues
Several reviews highlighted poor communication, including lack of updates during long wait times and difficulty in reaching staff for information.
Wellness Plan Concerns
Customers expressed frustration with the wellness plan, citing issues with transparency, unexpected costs, and difficulty in canceling.
Inconsistent Service
Reviews indicated a decline in service quality over time, with some customers experiencing long wait times and missed appointments.
Positive Experiences
Despite the negative feedback, many customers shared positive experiences, particularly with specific veterinarians and their overall care.
- JRJ ReFeb 22, 20265.0Brought in our 16 yr old Shih Tzu. The staff was so kind and gave him a warm spa treatment for his arthritis. And very gently spoke about planning his End of Life plan. Something no one wants to discuss but the vet did it in a very caring way.
- TRTeresa RichFeb 20, 20265.0We have several cats that we bring to Banfield so they're pretty familiar with us now. I can tell they really take an interest in each pet.
- JAJoe AguileraFeb 19, 20263.0Lindsey the shift lead is horrible to deal with. Just stay in the back and don't talk to customers. As someone who runs jobs with 4k+ employees her attitude would get her removed from job sites, and talking with customers like she does no thanks. Everyone else cool as hell hence the loss of only 2 stars
- LPLeeland PerryJan 30, 20263.0I didn't go into the hospital portion, but they looked busy.
- JFJeff FelkinsJan 20, 20261.0Banfield is completely untransparent and runs a predatory wellness plan. They lock you into a contract without clearly explaining the terms, then make it a nightmare to cancel. It feels intentionally misleading and focused on squeezing money out of customers rather than caring for pets. This is a shady, corporate operation with poor communication and zero accountability. Save yourself the headache and go to a real, local vet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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