Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Columbus Southwest provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
211 reviews
5 stars
129
4 stars
27
3 stars
10
2 stars
11
1 star
34
What are people saying?
AI-generated from recent customer reviews
Care Quality
Many customers praised the caring attitude of the vets and staff towards their pets, highlighting positive experiences with treatment and attention.
Customer Service
There are numerous complaints about poor customer service, particularly regarding scheduling issues, unprofessional behavior at the front desk, and difficulty in reaching the clinic by phone.
Appointment Management
Customers expressed frustration over appointment cancellations, long wait times for emergency visits, and inconsistent communication regarding appointments.
Pricing Concerns
Several reviews mentioned dissatisfaction with pricing, feeling that the wellness plans and services were not worth the cost, and some reported unexpected charges.
Mixed Experiences
While some customers had positive experiences and recommended the clinic, others reported severe dissatisfaction, including claims of negligence and poor treatment of pets.
- DHDave Holloway1 day ago5.0Very concerned staff Veteranian was excellent
- JAJessica Anderson3 days ago1.0I have been at banfield for 3 years now. We were upset when the director of the veterinary clinic and hospital brought out a euthanizing tube and stick to her examination room. She is a comfort support animal!
- KMKenny McGillSep 25, 20251.0I am not to pleased with them
- DRdenise runyonSep 15, 20255.0The vets take care of my pets like they were their own the front desk staff The call me and my pets by name. The waiting area is very clean .Ive been going for 7 yrs I can't say enough good things about Banfield
- KHKim HicksSep 15, 20251.0I left Banfield! I brought my Pomeranian puppy in, he was visibly in a huge amount of pain. While we didn’t have an appointment they refused to see him. You don’t usually have an appointment when an emergency happens. We were turned away. Any vet office that works with this standard of care, is not worth my time when we need well care!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Columbus Southwest offer?
Banfield Pet Hospital offers a variety of services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter procedures, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. You can call during hospital hours for urgent care advice and referrals. For emergencies outside of hospital hours, please contact your local emergency hospital.
Can I access veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can get remote general pet care advice and triage support 24/7 through Vet Chat™ available on the Banfield app.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care services such as head-to-tail exams, vaccinations, early screening diagnostics, nutrition consultations, dental care, and more. It is not insurance but offers discounts on treatment for abnormal conditions.
What are the operating hours of Banfield Pet Hospital in Columbus Southwest?
Banfield Pet Hospital is open Monday to Saturday from 8:00 AM to 6:00 PM and on Sunday from 10:00 AM to 5:00 PM. The hospital is closed on certain holidays like Thanksgiving, Christmas, and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or app using the provided scheduling links, or by calling their main phone number at +1 614-777-5657.
Is Banfield Pet Hospital accessible for LGBTQ+ clients and do they require appointments?
Yes, Banfield Pet Hospital welcomes LGBTQ+ clients and appointments are required for visits.
What nearby pet-related stores are close to Banfield Pet Hospital that could be convenient for pet owners?
PetSmart is located nearby and offers pet supplies and services, making it convenient for pet owners to visit after or before an appointment at Banfield.
Are there any dining options near Banfield Pet Hospital where customers can eat before or after their visit?
Yes, there are several dining options near Banfield including PaleteriaJaliscoicecream, Honey Baked Ham Express, and Pita City, providing a variety of food choices for customers.
What stores near Banfield Pet Hospital could be useful for pet owners or people living in the area?
Nearby stores such as Marshalls, Hobby Lobby, and Sally Beauty offer a range of products from clothing to crafts and beauty supplies, helpful for the community around Banfield Pet Hospital.