Banfield Pet Hospital

Reviews

• LO

  Lisa Olszewski

  Jan 11, 2026
  5.0
  The Veterinarians and Vet techs at the Polaris location are so caring and professional. Our dog is always comfortable and trusting in them.
• OO

  Olivia

  Nov 25, 2025
  1.0
  I booked an appointment two months ago and Banfield notified me on a Tuesday that the doctor had to cancel my appointment for that Friday. I called them to reschedule and they are booked out for teeth cleanings until MARCH.. Mind you, it is currently November and it was their fault! Safe to say that I will never recommend them to anyone and will be finding a new vet that actually cares about my pets health.
• LP

  Laura Patesel

  Feb 1, 2023
  5.0
  Update: 3/21/25. I stayed with Dr Rogers and Banfield Vet. They paid attention to reviews and listened to their clients. Since my previous review, Banfield improved their customer service. Phone calls are answered and the personal touch is back. Like another customer, I have mixed feelings about Banfield. You are fortunate if anyone answers the phone and if they do, you are placed on hold until you either hang up or 20 minutes have passed. At the 20 minute mark, you go to voicemail with messages never returned. Drop off visits are strongly encouraged leaving your pet there all day. There is no communication with staff, no call backs. When you show up, you are handed your pet and papers and are on your way. It feels like a mechanized assembly line of pet care with owner communication occuring in the shopping area of PetSmart. The veterinary care is excellent but feels impersonal and cold as there is no time or privacy for questions. For every pet, there is a concerned human being who loves them deeply which seems to be disregarded and unimportant in the churning of day to day work. The personal touch was lost during the pandemic and it is missed. Today, I was not updated that my dogs procedure was finished, could not get through on the phone and drove to the office while on hold for 20 min. I left a voicemail and called in again and had to be assertive in requesting not to be placed on hold. I don't like to have to be this way. We arrived 15 min prior to closing and I do not know what would have happened if we had just waited at home for a phone call after her procedure and the office closed. In 3 years of having a wellness plan, I have never been able to get an appointment when my dog is sick. I usually have to go to MedVet or call other Banfield centers looking for care. I am very grateful to Dr Rogers for saving my dog's life and she is the only reason I continue to use Banfield. If she leaves, we will too. Although, I doubt that Banfield would would be sorry to see our business go. It's a hard choice to make between excellent veterinary care and poor customer care. Seeing my boy Flynn happy, playing and chasing squirrels every day due to Dr Rogers' excellent care keeps me coming back and dealing with the downside of Banfield. Consider your options when deciding to choose Banfield
• RC

  Rhonda Coleman

  Aug 17, 2020
  4.0
  Expensive, but a good place to take your pet

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