Banfield Pet Hospital

Reviews

• JB

  Jay Bondzeleske

  2 days ago
  2.0
  This is where I have been bringing my dogs for years now and earlier it was great but I feel that the service is getting worse and worse. All the great doctors tend to leave and then I always feel like every visit has taken hours. I'm waiting to be seen, waiting to hear results and worst of all, I come in for simple prescriptions and medications and am still waiting. It does not matter what time your appointment might be because it is always like 15 to 30 min before you are seen. I have literally been standing at the desk waiting for what I need for almost 45 minutes. It should not take that long to get something like flea and tick or heartworm medication.
• TT

  Terry Teas

  Mar 23, 2026
  1.0
  Service is not good at this location.
• TC

  Trinity Champagne

  Mar 18, 2026
  1.0
  I was visiting PetSmart with my puppy, who was sitting in a cart. A Banfield employee approached us and, without asking permission, immediately began petting him and then picked him up. She then attempted to place him on the ground to greet another customer. We asked her not to do this, as our puppy has not yet received all of his booster vaccinations. In response, she told us we didn’t need to worry about parvovirus inside the store, only outdoors. This was very concerning to hear. Parvovirus can be transmitted both indoors and outdoors, and suggesting otherwise is misleading and potentially dangerous—especially for young, unvaccinated puppies. I’m unsure of this employee’s role, but the information she provided could put pets at serious risk. Additionally, handling a customer’s pet without permission is inappropriate. I hope the clinic addresses both proper pet-handling etiquette and accurate health education for staff.
• BD

  Briawna Duke

  Feb 15, 2026
  2.0
  We called on saturday feb 14th to this location and the receptionist hung up on me, i heard her place it on the receiver. I think she was annoyed because i asked if they could squeeze us in that day, but i only called and asked that because grove city banfield told us to call them, and grove city always squeezes us in, sometimes even same day, theyre so amazing with us because we do spend a ton of money with banfield because we rescue and foster animals on our own dime. We initially called grove city and this one time they truly could not squeeze us in (it was a minor emergency but not really because we’ve recently taken him in for this issue once to an emergency vet and once to banfield gc and both times they said he did not have a blockage) but he seemed to be in pain so we wanted to just have them check him out to be sure hes not in life threatening danger. I would not typically ask a vet to squeeze us in same day but grove city location has truly set a precedent of being willing to help us since we have so many cats on wellness plans there & they literally suggested we call another location bc they truly couldnt that day. But when we got on the phone with this person at hilliard she was just a bit rude and irritated that we didnt just up and take him to the emergency room, but weve already done that twice recently and both times they said there was no blockage so we were just hoping for some compassion/interest in seeing if they could help us. Id understand hanging up on me if i were abrasive or rude (i do not believe the customer is always right) but i wasnt, i was very polite the entire call. Honestly if you cant handle dealing with people and keeping your cool you dont deserve to have a job dealing with people. Also wasnt cool to treat us that way when we were already in distress worried about our boy. We are now considering canceling all 5 of our wellness plans and switching to georgesville pet hospital because we had a really great experience with them recently, much better prices there too.
• BA

  Bridget A

  Feb 10, 2026
  3.0
  They push the wellness plan a bit too hard. We went there with our dog February 1st, and the renewal of the wellness plan was scheduled for mid-March. Our dog was due for shots and we were asked to pay over $100, which doesn't make any sense, because we still had the wellness plan. We were informated that we would get the discount if we would renew the plan (45 days early?). We declinded and canceled the renewal of the wellness plan as well. It's a money pit!

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