Customers consistently praised the staff for their attentiveness, friendliness, and genuine love for the dogs, creating a welcoming environment.
Communication
The business received high marks for excellent communication, including sending updates and photos of the dogs during their stay.
Facility Quality
Reviewers noted the cleanliness and professionalism of the facility, highlighting its inviting atmosphere and well-maintained spaces.
Flexibility
Many customers appreciated the flexibility of the staff in accommodating last-minute requests and varying schedules.
Positive Experiences
Overall, customers reported their dogs had a great time, often expressing excitement to return, indicating a strong positive experience.
PM
Peter Mayne
Jan 3, 2026
5.0
We were visiting form out of town and our dog had a great time when we were staying.
SG
Shirrell Greene
Dec 30, 2025
5.0
They are so attentive and friendly. You feel the love when you're dropping off and when you're picking up and it keeps a smile on my Fur baby's face. Also the daily walks when the weather allows are also a big plus!!
PH
Pat Harmon
Dec 19, 2025
5.0
We started going to Max & Alayna’s when we needed to come to Cleveland Clinic for care. They are close to Cleveland Clinic if you are coming into town with your dog and need daycare services. The staff provided outstanding care for our dog always greeting her by name and happy to see her. Our schedule often changed day to day and they were so flexible and accommodating. Can’t say enough good things about Teressa and her staff!
KC
Kevin Craig
Dec 11, 2025
5.0
Great service. Staff is always friendly!
JD
Jennifer Davis
Nov 1, 2025
5.0
The staff was amazing and very accommodating. I can't wait for them to open up the second location so more people can have their pups taken care of by this great team! Izzy will definitely be back!
Frequently Asked Questions About Max and Alayna's Paws Play
What services does Max and Alayna's Paws Play offer?
Max and Alayna's Paws Play offers dog daycare, dog boarding, and dog grooming services.
Where is Max and Alayna's Paws Play located?
It is located at 1277 East 12th Street, Cleveland, OH 44113, United States.
What are the operating hours of Max and Alayna's Paws Play?
They are open Monday to Friday from 7:00 AM to 6:30 PM, Saturday from 8:00 AM to 4:00 PM, and closed on Sundays.
How can I make a reservation at Max and Alayna's Paws Play?
You can make a reservation by visiting their contact page at https://www.pawsplaycle.com/contact/.
What is the best way to contact Max and Alayna's Paws Play?
You can contact them by phone at +1 216-284-1729 or by email at info@pawsplaycle.com.
Does Max and Alayna's Paws Play have a social media presence?
Yes, they can be found on Facebook at https://www.facebook.com/PawsplayCLE and on Instagram with the handle 'pawsplaycle'. They also have a YouTube channel.
Are there any nearby coffee shops where I can wait while my pet is being cared for at Max and Alayna's Paws Play?
Yes, Wheelys Cleveland and Starbucks are nearby coffee shops where you can relax while your pet is at the facility.
Is there parking available near Max and Alayna's Paws Play?
The Civic Center District nearby offers parking facilities, making it convenient to visit Max and Alayna's Paws Play.
What nearby attractions can I visit before or after my pet's visit to Max and Alayna's Paws Play?
You can visit The Avenue District, a landmark with accommodations and real estate, and Erieview Tower, a historical building and monument, nearby.
Are there any nearby automotive services close to Max and Alayna's Paws Play?
Yes, Rad Air Complete Car Care and Tire Center is nearby for any automotive, tire, or oil change needs.