Petco

4.3
809 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Cincinnati Pet Store located at 8525 Winton Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
8525 Winton Rd, Cincinnati, OH
45231, United States

Hours

Reviews

4.3
802 reviews
5 stars
510
4 stars
161
3 stars
58
2 stars
27
1 star
46

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and professional, although there were some reports of rudeness and poor communication.

Grooming Services

Grooming experiences were mixed; while some customers were satisfied with the grooming quality and care, others reported poor service and unsatisfactory results.

Product Availability

Customers noted a good variety of products available, but there were complaints about stock issues, particularly with specific pet food brands and live animals.

Pricing Concerns

Several reviews mentioned that prices were high compared to competitors, with some customers expressing dissatisfaction with the value for money.

Store Cleanliness

The store was generally described as clean and well-organized, although there were specific complaints about the condition of certain animal habitats.
  • RH
    Rick Harmon
    2 days ago
    3.0
    My wife ordered 5 items online to be picked up. She received notice that all 5 were not available to be picked up. I ended up going into the store to get one of the items and saw that all 5 were available in the store. Seems silly to advertise product pick up when in reality this is not an option. With a 10 week old puppy that we just got this weekend it makes me want to look elsewhere for puppy supplies, especially when this store is so very convenient.
  • RN
    R. N.
    4 days ago
    4.0
    Decent prices.
  • TM
    Teresa Meredith
    Nov 4, 2025
    5.0
    Very friendly staff!
  • PV
    Peter Vosseberg
    Oct 20, 2025
    5.0
    Arin who works at this location is friendly and quick to help. Very fast and professional.
  • FJ
    Fatima Jones
    Oct 11, 2025
    1.0
    Jen the groomer is the most rude obnoxious person. She and her team do not acknowledge customers when they arrive. She hates her job and it shows. I walk in, Rachel is sitting behind Jen, Jen is on the phone. Jen hangs up the phone and no one even bothers to address me. I ask them “you all don’t say hello to your customers?” Jen says she was busy working on something. She’s terrible and her groomers share her poor attitude. Then they call saying get here now because your dog is barking. Newsflash that’s what they do. They need a refresher on the fundamentals of customer service.

Frequently Asked Questions About Petco

Does the Petco Cincinnati location have a vet hospital?

No, Petco Cincinnati does not have a full-service vet hospital.

Does Petco Cincinnati offer vaccinations?

Yes, Petco Cincinnati provides vaccinations.