Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Looking for a dedicated animal care provider in Cincinnati, OH? Head to Banfield Pet Hospital on Eastgate S Drive, in the PetSmart in Eastgate Pavilion next to James A. Rhodes Appalachian Highway. Our veterinary team provides petcare services to a variety of communities in the East Cincinnati area, from Glen Ridge Aces to Alpine Terrace,. At our veterinary clinic, we offer a variety of services , including parasite control, vaccinations, and spays and neuters for cats and dogs.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.5
161 reviews
5 stars
85
4 stars
13
3 stars
5
2 stars
9
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, attentiveness, and compassion towards pets and their owners.
Communication Issues
Several reviews highlighted poor communication, including scheduling problems and lack of follow-up on pet care.
Pricing Concerns
Customers frequently expressed dissatisfaction with high prices for services and medications, feeling that they were being overcharged.
Mixed Experiences
While some customers had positive experiences, others reported serious concerns about the quality of care and competence of the veterinarians.
Wellness Plan Criticism
Numerous reviews criticized the wellness plan for being difficult to cancel and not providing adequate value for the cost.
- CGcesar yamil acuña gonzalez2 days ago1.0Disappointing, if I could give it 0 stars, I would do it ..me They offered a plan for my dog, they told me that I couldncekar at any time, I used it for 3 months and I sent my puppy to another country now I can't cancel without paying the entire plan for 1 year. It is stupid that they do not explain well that is disinterest in the client, because there is no other way than to pay for a service that you are not receiving.
- CTCorinne TodahlOct 29, 20255.0I adore all the people who work at Banfield. This is my first dog and they always take their time to explain things to me and take the best care of my dog. She can be stubborn at times, but they always love on her and care for her! Can’t imagine going somewhere else!
- HJHailey JacksonOct 23, 20255.0I’ve been bringing my mini golden doodle here since she was 3 months old! I’ve visited multiple locations and they always do a good job. I recommend Banfield to all of my friends and family:)
- THTyler HammondAug 14, 20255.0Really communicative team, helpful, and very gentle with our cat. Gave peace of mind and good guidance for next steps.
- JHJeffrey HattenFeb 14, 20204.0This place is in petsmart. Was looking at prices
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital offer for pet care?
Banfield Pet Hospital offers services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spays and neuters, end of life care, microchipping, and DNA tests.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care. During hospital hours, you can call for urgent care advice and possible referrals. Outside hospital hours, please contact your local emergency hospital.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutrition and dental consultations, and more. They automatically renew and are not insurance but offer discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule through Banfield's website, their app, or by using the quick scheduling link available online. Appointments are required prior to visits.
What are the Banfield Pet Hospital's hours of operation?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and major holidays such as Thanksgiving and Christmas.
Does Banfield Pet Hospital offer online veterinary advice?
Yes. Clients with Optimum Wellness Plans can access 24/7 remote general pet care advice through Vet Chat™ on the Banfield app.
Where is Banfield Pet Hospital located in Cincinnati?
It is located at 650 Eastgate South Drive, Cincinnati, OH 45245, inside the PetSmart store in Eastgate Pavilion next to James A. Rhodes Appalachian Highway.
What nearby stores can I visit when coming to Banfield Pet Hospital?
Nearby you can visit PetSmart for pet supplies, Best Buy for electronics, DSW Designer Shoe Warehouse for shoes, and Perkins Restaurant & Bakery for dining.
Are there dining options near Banfield Pet Hospital?
Yes, you have options like Perkins Restaurant & Bakery, Bob Evans, Sonic Drive-In, Jimmy John's, and Hwy 55 Burgers Shakes & Fries close to Banfield Pet Hospital.
Can I combine a visit to Banfield Pet Hospital with other errands nearby?
Absolutely, Banfield is near stores like Grocery Outlet for groceries, Bed Bath & Beyond for home goods, and electronics stores such as Best Buy and RadioShack, making errands convenient alongside your pet visit.