Customers consistently praised the grooming services, highlighting the skill of groomers like Michelle and Addie.
Staff Friendliness
Many reviews noted the friendly and caring nature of the staff, contributing to a positive experience for both pets and owners.
Pet Care
Overall, customers felt their pets received good care during boarding and daycare, with many pets appearing happy and well-treated.
Facility Cleanliness
While some reviews praised the cleanliness of the facility, others reported issues with unsanitary conditions, particularly in kennels.
Communication Issues
Several customers experienced problems with communication regarding their pets' care, including missed feeding instructions and lack of updates.
DD
Daniel DogTreats
Nov 10, 2025
5.0
Lovely caring people
CM
cheyanne mills
Nov 4, 2025
1.0
I've changed groomers due to my dog being mistreated at a previous groomer. I took her to animal arc once prior and it was an amazing experience maybe her second visit was bad because Darlene cut her right underneath her eye when I called to ask about it I was told to come back so she can take a look at it because she couldn't believe she cut her ! When I got back to the clinic we were asked why were we there and I said to speak with Darlene and the young man at the front desk was very rude (11/4/25) When my dog seen Darlene she immediately started shaking and hiding from Darlene and whining . I asked her did she see the cut when we left and she still continued to say she might have so I asked for the manager she thought I wasn't going to come back and that it would be brushed away. She finally admitted that she did cut my dogs eye and continued to not take accountability. Darlene goes on to say she’s seen bigger cuts and it wasn't that bad no sympathy or pure intentions at all I did not want my money back. I genuinely just wanted an explanation and was concerned due to her acting, oblivious on the phone and once I returned, she was very rude.Becky is the manager and was very kind and understanding (even offered a credit) but I just rather not have my dog somewhere that makes both of us uneasy . Apologies were accepted and we left
LL
Lois
Oct 21, 2025
5.0
Love Animal Ark for their Day Care Camp and also their grooming, Michelle.
YS
Yvette Simpson
Oct 8, 2025
5.0
Great place for grooming and boarding. Michelle the groomer is the best.
CH
CJ Hudson
Sep 9, 2025
5.0
We have used Animal Ark for the past 25 years for our dogs. Everything has always gone great! Our dogs always have a good experience from day care to group play to grooming. I always feel like my dogs are safe! Friendly staff!
Frequently Asked Questions About Animal Ark Pet Resort
Do i need a appointment to get my dogs cut ?
yes we offer walk in dog cutting services , as long as the there is groomer
how often should i get my dog groomed?
It depends on the dogs breeds most bred did to be groomed every 2 months
do you require reservation boarding ?
yes we do we require reservation boarding we asked for all boarding reservation to be in in 24 hours in adavce.
Do you require vacation for boarding ?
Yes , Before dropping your dog off, please ensure it is vaccinated against the diseases including canine distemper, canine parvovirus, canine rabies, and canine Bordetella.
Before dropping your cat off at Animal Ark Pet Resort, please ensure it is vaccinated against the diseases including feline distemper, feline rhinotracheitis, and feline rabies.
We do not administer vaccinations, but we are always available if you have any questions.
Do I need an appointment to get my dog groomed at Animal Ark Pet Resort?
No appointment is necessary for dog grooming; walk-in services are available as long as a groomer is present.
How often should I get my dog groomed?
Most dog breeds should be groomed approximately every 2 months, but this can vary depending on the breed.
Is a reservation required for pet boarding at Animal Ark Pet Resort?
Yes, all boarding reservations must be made at least 24 hours in advance.
Are vaccinations required before boarding my pet at Animal Ark Pet Resort?
Yes, dogs must be vaccinated against canine distemper, parvovirus, rabies, and Bordetella. Cats must be vaccinated against feline distemper, rhinotracheitis, and rabies. Vaccinations are not administered on-site.
What services does Animal Ark Pet Resort offer?
They provide pet boarding, pet grooming, and pet daycare services.
What are the operating hours of Animal Ark Pet Resort?
Open Monday to Friday from 8:00 a.m. to 8:00 p.m., Saturday from 8:00 a.m. to 6:00 p.m., and Sunday from 10:00 a.m. to 4:00 p.m.
What payment options are accepted at Animal Ark Pet Resort?
Payments can be made using American Express, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Is Animal Ark Pet Resort accessible for customers with disabilities?
Yes, the facility has a wheelchair accessible entrance.
What nearby schools could be convenient for customers visiting Animal Ark Pet Resort?
Mount Healthy North Elementary School, Champions at North Elementary, and Central Montessori Academy are nearby schools that families might visit before or after a pet care appointment.
What dining or entertainment options are near Animal Ark Pet Resort for pet owners?
Nearby options include Joey's Roadhouse—a burger restaurant and bar, The Goody Shop—an ice cream and smoothie shop, and Cincinnat Turners—a sports bar and recreation venue where pet owners can relax after their visit.