Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Yonkers provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
348 reviews
5 stars
222
4 stars
24
3 stars
19
2 stars
12
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise the staff for being friendly and caring, others report long wait times and poor communication.
Care Quality
Many customers appreciate the quality of care their pets receive, highlighting compassionate staff and thorough examinations, but some express concerns about the professionalism and bedside manner of certain veterinarians.
Wait Times
Numerous reviews mention excessive wait times for appointments and phone calls, leading to frustration among customers.
Corporate Feel
Several customers feel that the clinic operates too much like a corporate entity, prioritizing upselling services over personalized care.
Facility Cleanliness
The facility is frequently described as clean and well-maintained, contributing positively to the overall experience.
- SEsharron edge6 days ago5.0I got an appointment right away. Staff were absolutely brilliant with my girl, Bella🐕 Fast, not rushed and extremely professional. Bella and I give them 10 Stars ⭐️🐕🐾
- ECErick CalderonNov 11, 20251.0Don’t take your pets here ! I have two cats with plans here & I’m definitely canceling ASAP. One of my cats had knots so we asked them to groom her, whoever cut her decided to skip one of her arms, other cat had a visit today, she was returned to me covered in her own pee which is extremely concerning, how do I know they didn’t abuse her or something since she’s never done anything like that
- CMChrissy MonroeOct 29, 20255.0I have been going to Banfield for over 20 years and using their wellness plan for my pets. It is convenient and helpful to keep up on my pets vaccinations and records. My fur children are always happy to visit .
- NCnoelle cortesOct 13, 20251.0I have had several issues with this office on multiple occasions. Firstly, my dog is labeled as aggressive and is required to be lightly sedated for appointments. The office knows this and takes their time; as time passes the drugs wear off. Secondly, the wait times are ridiculous. If your appointment is at 2:15, you won’t be seen until almost 3. They’ll argue that severe patients get priority but this is a regular occurrence on every visit I’ve had. Thirdly, the doctor’s bedside manner isn’t great. They speak with flat tones and almost seem as though they get irritated when you ask questions. All of these issues I have overlooked because they aren’t a big deal but TODAY. My dog had an incident that requires fluids to be administered daily as a treatment. We made an appointment for techs to administer the fluids because it has been difficult to do at home. On his visit today he was taken back and came back in less than 5 minutes. Thats not enough time to administer the fluids. When asked how many mL he was given we were given a vague answer. When confronted about whether they even administered the fluids, we could not get a straight answer. The bag was at the same level and my dog did not have a fluid bump that he usually has. We were lied to about receiving treatment and they had the audacity to try to charge for a service they did not do. DO NOT GO HERE! THEY CANNOT BE TRUSTED!
- RFRenna FaddaOct 13, 20251.0This place deserves 0 stars. I’ve been coming to this Banfield location for about 6 years and haven’t had the best experience. I feel like the staff and doctors do not care about you or your pet. I went to them about 2 weeks ago for my dog. I gave them a urine sample for my dog because I’m concerned about a discharge she had. They sent the urine sample into the lab for testing. I never got a call back for test results but when I called 2 days ago, they said they had the test results and the dr would give me a call back in 10 min. It’s been 2 days and the dr hasn’t called me back. Every time I call them, I’m on hold for 20+ min. I paid $200 for this urine test on top of already paying for a membership monthly. What am I actually paying for then with this “ pet insurance “ This is the worst banfeild location ever. Do not waste your money or time coming here.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the main services offered by Banfield Pet Hospital in Yonkers?
Banfield Pet Hospital offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, DNA testing, microchipping, spay/neuter procedures, end-of-life care, and surgical services.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside hours, please contact a local emergency hospital.
What are the hospital hours for Banfield Pet Hospital in Yonkers?
The hospital is open Monday through Saturday from 8:00 AM to 5:30 PM and on Sundays from 10:00 AM to 4:45 PM. It is closed on several major holidays including Thanksgiving, Christmas, and New Year's Day.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 remote pet care advice and triage support via the Vet Chat™ feature on the Banfield app.
What is the Optimum Wellness Plan offered at Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, and consultations. Plans renew automatically and cover preventive—not treatment—care with applicable discounts.
How can I schedule an appointment with Banfield Pet Hospital?
Appointments can be scheduled online via their website or the Banfield mobile app. They offer in-room, drop-off, and virtual appointments for wellness plan clients.
Is Banfield Pet Hospital accessible for individuals with disabilities?
Yes, the hospital has wheelchair accessible restrooms and is welcoming to all customers, including the LGBTQ community.
What nearby pet-related services can I visit before or after my appointment at Banfield Pet Hospital?
Nearby Pet Valu offers pet grooming and retail services, which is convenient for getting pet supplies or grooming done when visiting Banfield in Yonkers.
Are there places to eat near Banfield Pet Hospital in Yonkers?
Yes, Wings of New York and Nathan's Famous are nearby fast-food and American restaurants where you can grab a meal before or after your visit to Banfield.
What other useful services are located near Banfield Pet Hospital?
Nearby services include Wells Fargo Bank and several pharmacies like CVS Pharmacy and CVS Beauty, which might be helpful for banking or picking up prescriptions around your pet's appointment.