Brand Certified
Banfield Pet Hospital
4.2(190 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
917 Holt Rd, Webster, NY
14580, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(585) 217-9448
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Webster provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.2
190 reviews
5 stars
128
4 stars
25
3 stars
9
2 stars2
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the friendly and compassionate staff who treat pets with care and respect.
Service Quality
While most reviews highlighted excellent service and knowledgeable veterinarians, some customers reported issues with communication and appointment scheduling.
Pricing and Plans
Customers appreciated the affordability and value of the wellness plans, although some expressed concerns about unexpected costs and billing practices.
Customer Service
There were mixed reviews regarding customer service, with some praising responsiveness while others reported difficulties in reaching staff and long wait times.
Facility Conditions
Several reviews mentioned cleanliness issues within the facility, impacting overall customer satisfaction.
- MTmatthew teegardenFeb 3, 20264.0My family and I have been bangield customers/ Patients for approx. 12 years. We have had overall a good experiences.
- SASherann AlligoodJan 13, 20265.0Everyone that work there friendly, kind and very resourceful. Affordable prices
- DDDienaNov 26, 20255.0I love this place for little pug senshi, they are so caring and treat your pet like their own. He loves his trip to the vet!!! 😌
- RRRula314Sep 25, 20252.0Usually I love Banfield. However, my last visit, the tech “nudged” (according to her, I say kicked) my puppy to get her to move and snapped at her. Then told me my puppy tried to bite. Gee… I wonder why! I’m so disappointed.
- RERoza EisenmanSep 15, 20255.0Banfield Hospital Did a great job with my Kitty's Health Issue ... When I Brought my Cat there for a serious Issue ... The GREAT VET who Worked on my kitty, Gertie. Explained everything .. & Options I have... with Much kindness....😁♥️👍🏻
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Webster offer?
Banfield Pet Hospital provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, microchipping, spaying/neutering, and more.
What are the operating hours of Banfield Pet Hospital in Webster?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on certain holidays.
Does Banfield Pet Hospital provide emergency care?
No, Banfield Pet Hospital does not provide emergency services but can offer urgent care advice during hospital hours and provide referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access Vet Chat™ via the Banfield app to get 24/7 remote general pet care advice and triage support from a veterinarian.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It's a wellness plan, not insurance, and renews automatically every 12 months unless paid in full.
How can I pay for the Optimum Wellness Plan at Banfield?
Payment can be spread monthly over 12 months via automatic bank withdrawal or credit card. Alternatively, you can pay the full amount upfront.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and they notify you when ready for pickup, and Optimum Wellness Plan Virtual Visits for remote care.
Which nearby pet-related stores can I visit before or after my appointment at Banfield Pet Hospital?
PetSmart is nearby, offering pet supplies and services. This can be convenient to pick up pet food or accessories before or after your visit.
Are there shopping centers near Banfield Pet Hospital where I can shop alongside my visit?
Yes, Towne Center at Webster is close by and includes multiple retailers such as Sephora, Ulta Beauty, Kohl's, and HomeGoods, allowing you to combine errands with your visit.
What nearby food options are available around Banfield Pet Hospital?
Nearby restaurants include Chipotle Mexican Grill for Tex-Mex, Five Guys for burgers, and CoreLife Eatery for American salads. These are convenient spots to dine before or after your pet's appointment.
Brand Certified Facts from Banfield Pet Hospital
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