Banfield Pet Hospital

Reviews

• JE

  Jenell Ellison

  Feb 14, 2026
  1.0
  My name is Jenell Ellison, Esq. After today's visit I am filling a veterinarian complaint against Dr. Morin Sallama and consulting with the relevant attorneys regarding legal action against Banfield for their practices and scam activity. I dropped my dog chase off for his annual comprehensive exam at 9 am, not only did I not hear from them until I arrived at the location demanding my dog back, they did not do any of the test that come with my plan, but checked the tests off as completed. No blood work was completed, none of the items listed as completed, other than the vaccines, were completed. I have no blood work report, nothing, fecal wasn't done, nothing, my dog was there 6 hours, he only received vaccines. SIX hours and nothing. I asked for a review of the lab results because at his last visit they stated that his lipid levels were high. She told me if I want blood work done I have to come out of pocket. I pointed out that the print out says blood/lab work was completed? She said no. I asked why does the paperwork state that it was done then? They handed me a fecal tube and all, saying he was empty. As soon as he got outside he pooped, after sitting there 6 hours all day. Absolutely not, I am filing a complaint. I am begging you all to pay attention to your visits, reports, and everything when you drop and pick your pets up at this location. My dog was likely sitting in a case 6 hours, zero tests done, no reports on these test, which are marked as completed. Only vaccines. Please see the attached photos as proof of how they "mark off" everything as completed. I have no blood work and they threw me a container saying bring poop back after having him there 6 hours!!!!! The proof is here in the pictures. It says all these things were COMPLETED AND THEY WERE NOT! Filing a complaint. I am not the one to be scammed. And I have a recording of them saying they are trained to check these things off as done even though they are not. So if they want to come on here and play that "customer care" "we didn't" do anything wrong stuff. It's a no. I have it recorded.
• SG

  samuel gracia

  Jan 23, 2026
  1.0
  PESIMAAAAA ATENCIÓN JAMÁS Y NUNCA VOLVERÉ A LLEVAR MI PERRO AHÍ . CERO RECOMENDADO
• RE

  Raf Expat

  Jan 13, 2026
  5.0
  Banfield Pet Hospital was excellent. I brought 2 kittens for vacation and wellness check. They accommodated the kittens besides it was during the holiday season. They were professional in my dealings with them. I personally met Dr. Sallama. She took the time to explain to me the care done fir tye kittens. *****
• KL

  Katherine Lopez

  Dec 17, 2025
  1.0
  I’ve seen the negative reviews about phones not being answered, but actually experiencing it today was extremely frustrating and unprofessional. I dropped my dog off on time this morning. About an hour and a half later, I received a voicemail stating they needed my approval for something regarding my dog. I immediately called back — no exaggeration — about 50 times and even left a voicemail. No one answered. I had to physically drive back to the location just to give approval and inform them that I had been calling repeatedly. I was told they never saw the calls. So out of all those attempts, none went through? I called two different numbers. LOL This is a company that handles people’s pets. If the issue is understaffing or whatever the issue is, FIX IT. This isn’t free, we pay monthly premiums and out-of-pocket costs. I’ll continue going to my usual location, even though it’s farther. Do better!
• LN

  Lauren Nizzo

  Nov 13, 2025
  3.0
  I do not recommend. What’s the point of paying a monthly fee when you can never get the services that Your animals need?

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