Banfield Pet Hospital

Reviews

• KL

  Katherine Lopez

  Dec 17, 2025
  1.0
  I’ve seen the negative reviews about phones not being answered, but actually experiencing it today was extremely frustrating and unprofessional. I dropped my dog off on time this morning. About an hour and a half later, I received a voicemail stating they needed my approval for something regarding my dog. I immediately called back — no exaggeration — about 50 times and even left a voicemail. No one answered. I had to physically drive back to the location just to give approval and inform them that I had been calling repeatedly. I was told they never saw the calls. So out of all those attempts, none went through? I called two different numbers. LOL This is a company that handles people’s pets. If the issue is understaffing or whatever the issue is, FIX IT. This isn’t free, we pay monthly premiums and out-of-pocket costs. I’ll continue going to my usual location, even though it’s farther. Do better!
• LN

  Lauren Nizzo

  Nov 13, 2025
  3.0
  I do not recommend. What’s the point of paying a monthly fee when you can never get the services that Your animals need?
• DD

  Danny

  Nov 7, 2025
  1.0
  Extremely disappointed with Banfield Pet Hospital in Valley Stream. My dog’s appointment was scheduled for 8:30 AM, and it’s now after 5 PM — I still haven’t gotten her back. This is completely unacceptable. If you’re going to schedule appointments for specific times, then patients should be seen around those times. Don’t overbook to the point where dogs are stuck there 8–9 hours with little to no communication. What makes this worse is that the main reason for my visit still wasn’t done, so I basically wasted an entire day for nothing. And unfortunately, this isn’t even the first time this has happened the last visit was also hours long, just not this extreme. The place was overcrowded, understaffed, and there was only one vet handling a huge number of dogs. At one point, they even mentioned the vet was on lunch break while everyone was still waiting. I completely understand needing breaks, but with that many clients waiting, that’s just poor scheduling and unprofessional management. Overall, the lack of communication, organization, and respect for clients time is very disappointing and distasteful. Banfield really needs to do better.
• DS

  dre sno

  Nov 3, 2025
  1.0
  Don’t take your dog here they just take money and say everything okay and they killed my dog on October 24 2025 he perfectly and he went here on October 21 2025 4 days later he died in my arms worst vet ever don’t want your time nor money
• BG

  BRYANNA GUERRON

  Oct 31, 2025
  1.0
  If I could give ZERO stars I would This Banfield location is an absolute nightmare. The staff are incredibly rude, condescending, and completely unprofessional. They’ll change your pet’s appointment the day before without even bothering to notify you properly, then act like it’s your fault when you show up. No apologies, no accountability, and definitely no effort to fix the mess they caused. They claim there are no in-person appointments available, but if you somehow get one scheduled, they’ll cancel or convert it last minute—and then tell you it’ll be five or more hours before you can even pick up your dog. I’ve been to multiple Banfield hospitals and none of them are this chaotic, disorganized, or disrespectful. The attitude from this staff is beyond unacceptable. It’s clear they pick and choose who they treat with basic respect, and the overall energy here is cold, dismissive, and downright unpleasant. If you care about your pet or your sanity, do yourself a favor and go anywhere else. This place shouldn’t even be operating under the Banfield name.

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