Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital®- Staten Island provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
254 reviews
5 stars
175
4 stars
35
3 stars
10
2 stars
5
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, professionalism, and genuine care for pets.
Communication Issues
Several reviews highlighted problems with communication, including long wait times on the phone and difficulties in scheduling appointments.
Appointment Management
Customers expressed frustration over last-minute appointment cancellations and long wait times for scheduled visits.
Mixed Experiences
While many had positive experiences, some customers reported dissatisfaction with service quality and management issues.
Pricing Concerns
Some reviews mentioned that the services were perceived as expensive, especially without the wellness plan.
- SRShawna RobinsonNov 14, 20251.0During my visit I explained very clearly to the vet. There was a possibility that my dog was pregnant . The vet examined my dog and assured me she was not in fact pregnant. She proceeded to give my dog DAPP live vaccine, knowing the risk of given this vaccine to a pregnant dog without any x-ray or sonogram. Solely on her physical examination. The doctor at the time assured me that my dog was not in fact pregnant I trusted her professional diagnosis. A week later, I noticed movement inside the belly of my Dog and a week after that, she gave birth to four puppies. Dr. Tam was the name of the doctor at the hospital. One of my puppies, unfortunately, was born with severe birth defect. It was explained to me by the manager of the clinic that even though Dr. Tam made the mistake of giving my dog the vaccine while she was pregnant That the possibility of the vaccine causing the defect was minimal in any case. The doctor made a false diagnosis I cannot be sure that that vaccine did not affect my puppies. I trusted them. I trusted the doctor. I am not a medical professional, but I am very hurt over the loss of my little puppy, and I cannot be sure by any means that the vaccine was not the cause of his death. I will not be returning to Banfield pet hospital. I buried my little puppy today and I am praying to God that the other three live long and healthy lives.
- EWEverett WattleyNov 12, 20255.0I've been a customer at Banfield since 2013 when I had my first dog..a female Yorkie ( Gucci). Gucci has since passed on but I remain a customer because I now have four dogs.lol ..Gucci (G2), Prada, Fendi, and Dior. I totally trust Dr.Cheng, and Dr. Tam, with my 4 children, and am confident they're making the best decisions for them. Scheduling appointment is easy and the staffers are friendly and knowledgeable. They've recently added staff which cuts down on the check-in/ check- out process. A special thank you to Jessica ( front desk) and Leah ( coordinator ) for their assistance in scheduling appointments with ease.
- SVSandra VegaSep 15, 20255.0She was amazing with my dog. She made sure Shadow was calm before she started his haircut. Thank you
- DMDanielle MooreSep 2, 20255.0Jessica and Laura at the front desk greeted me upon arrival- I was checked in quickly and seen by Dr. Cheng. Rome also helped take my dog in the back for X-rays- he handled her with such care and patience as she can get nervous coming to the vet sometimes. The doctor was very patient with me and my chocolate lab Maggie addressing all my issues in detail and with such kindness ! Highly recommend - the staff here is wonderful!
- FMFrancisco MJul 24, 20252.0Disappointing experience with Banfield Pet Hospital on Forest Ave. We booked appointments for our 2 Pomeranians, Nico, and Nanooku, three weeks in advance for July 24th, only to have them canceled the day of due to Dr. Chen calling out. The kicker? We received repetitive automated confirmation calls every few days for three weeks, only to have the appointment canceled at the last minute. The staff, particularly the registration employee, were understanding and professional, but it's clear the issue lies with Banfield's management. A large organization like Banfield should have a contingency plan in place for doctor absences, including backup doctors. We're frustrated, especially since this conflicted with our family vacation plans. To reschedule for July 31st, we'd appreciate a discount on our next visit. Hopefully, Banfield will take steps to prevent such last-minute cancellations in the future and make it right for their customers. Banfield, you dropped the ball, maybe change your company name to Blame fields Pet Hospital! As we are Blaming your Management!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Staten Island?
Banfield Pet Hospital in Staten Island is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, during hospital hours, you can call for urgent care advice and referrals. Outside of hours, please contact your local emergency hospital.
What types of preventive pet health care services does Banfield provide?
Banfield offers preventive care including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield?
It is an annual preventive care plan that includes exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It automatically renews each year unless paid in full at enrollment.
How can I pay for an Optimum Wellness Plan at Banfield?
You can spread the cost over 12 months with automatic payments from a bank account or credit card, or pay the full amount upfront if preferred.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and wait for a call, and Optimum Wellness Plan Virtual Visits for remote care.
Does Banfield offer veterinary care online?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage through Vet Chat™ on the Banfield app.
Are any nearby stores good to visit before or after a vet appointment at Banfield Pet Hospital?
Yes, pet owners can visit nearby PetSmart for pet supplies and services, or check out Forest Avenue Shoppers Town for a variety of shopping options around Banfield Pet Hospital.
What dining options are near Banfield Pet Hospital in Staten Island?
Nearby restaurants include Shelly&Bee's American restaurant and bar, Taco Empire for Mexican cuisine, Hibachi Grill & Supreme Buffet for Asian food, and La Bella Pizza for pizza and fast food.
What other services and shops are nearby Banfield Pet Hospital for a convenient visit?
Nearby you will find stores like Payless ShoeSource, Mattress Firm, Rainbow Shops, and several beauty salons and spas such as Grandeur Beauty Aesthetics and Top Nails for personal care.