Banfield Pet Hospital

Reviews

• JJ

  Jaida

  4 days ago
  1.0
  Unprofessional. . . I made a appt for my pup who’s 7 weeks, who shouldn’t be really outside !! When I went in , she addressed me, even said my pups name like she knew I was coming in. ( I’m guessing the age of my pup got her excited ) & after 10 minutes finally went to the counter , it was nothing but excuses on how I couldn’t be seen today Becuase of website interference. Her exact word “ they make open availability when we don’t have none “ I understand there’s mistakes and glitches with websites . That’s not the problem . My problem is instead of calling me and expressing this cause clearly she saw I booked an appointment when there was none available supposedly . . .so not only did you waste my TIMEEEE , BUT MY MONEYYYY. Paying for a cab back and fourth home for no reason . RIDICULOUSLY. Can’t imagine how many people they did that too .
• JC

  Jennifer Consacro

  6 days ago
  5.0
  The whole team was pleasant and helpful. It was my dog (Rex) first time & he tends to be anxious and they made the visit so easy for BOTH of us!
• CG

  Carlos Quintero Garcia

  Dec 15, 2025
  1.0
  Lousy service, there is no point in paying for insurance if the service is terrible.
• SR

  Shawna Robinson

  Nov 14, 2025
  1.0
  During my visit I explained very clearly to the vet. There was a possibility that my dog was pregnant . The vet examined my dog and assured me she was not in fact pregnant. She proceeded to give my dog DAPP live vaccine, knowing the risk of given this vaccine to a pregnant dog without any x-ray or sonogram. Solely on her physical examination. The doctor at the time assured me that my dog was not in fact pregnant I trusted her professional diagnosis. A week later, I noticed movement inside the belly of my Dog and a week after that, she gave birth to four puppies. Dr. Tam was the name of the doctor at the hospital. One of my puppies, unfortunately, was born with severe birth defect. It was explained to me by the manager of the clinic that even though Dr. Tam made the mistake of giving my dog the vaccine while she was pregnant That the possibility of the vaccine causing the defect was minimal in any case. The doctor made a false diagnosis I cannot be sure that that vaccine did not affect my puppies. I trusted them. I trusted the doctor. I am not a medical professional, but I am very hurt over the loss of my little puppy, and I cannot be sure by any means that the vaccine was not the cause of his death. I will not be returning to Banfield pet hospital. I buried my little puppy today and I am praying to God that the other three live long and healthy lives.
• EW

  Everett Wattley

  Nov 12, 2025
  5.0
  I've been a customer at Banfield since 2013 when I had my first dog..a female Yorkie ( Gucci). Gucci has since passed on but I remain a customer because I now have four dogs.lol ..Gucci (G2), Prada, Fendi, and Dior. I totally trust Dr.Cheng, and Dr. Tam, with my 4 children, and am confident they're making the best decisions for them. Scheduling appointment is easy and the staffers are friendly and knowledgeable. They've recently added staff which cuts down on the check-in/ check- out process. A special thank you to Jessica ( front desk) and Leah ( coordinator ) for their assistance in scheduling appointments with ease.

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