Petco Grooming

Reviews

• YC

  Yeliz Cayan

  Jan 19, 2026
  1.0
  I am writing to formally report a very serious and upsetting incident that occurred during my dogs’ grooming appointment on January 18, 2026, at the Petco grooming salon located at 1100 Middle Country Road, Selden, NY 11784. I brought my two dogs to this location for an 11:00 AM grooming appointment. The groomer assigned was Gina Marie. I have used this Petco location many times in the past and previously had positive experiences, particularly when our original groomer, Marissa, was employed there. Gina Marie had groomed my dogs once before and that visit was acceptable, which is why I felt comfortable returning. However, this visit was absolutely terrifying and unacceptable. Upon entering the grooming area, I immediately observed another groomer handling a dog in an extremely rough and aggressive manner, including pushing the dog. This made me very uncomfortable, and I even expressed my concerns to others at the time. Despite my discomfort, I trusted that my dogs would be treated safely and humanely. Approximately 2.5 hours later, I received a text stating my dogs would be ready in about an hour. My family and I went to the parking lot and waited. After about 30 minutes, we received a call informing us that my smaller dog, Hazel, had been injured and needed to be taken to the vet because her ear had been cut during grooming. We immediately went to the designated veterinary office, where the staff initially had no idea what we were referring to. After waiting, Hazel was brought out in a cage with visible blood all over her ear and was taken in for treatment. When we asked the Petco employee who brought her in—who appeared to be a general manager or supervisor—what had happened, he stated that he did not know and would need to call the store to get details. The lack of communication, accountability, and basic awareness of a serious injury to my dog is deeply disturbing. Hazel also has unusual marks on her body that were not present before the appointment. This incident reflects extreme carelessness and a failure to provide a safe, calm, and loving environment for animals. Grooming facilities should prioritize animal safety above all else. What occurred was traumatic for both my dog and my family. I am beyond upset and will never return to this location. I expect this matter to be taken seriously, including a full investigation, accountability for those involved, and assurance that appropriate, qualified, and compassionate groomers are employed. If this situation is not addressed properly, I am prepared to pursue further action.
• NO

  Nancy Obrien

  Dec 19, 2025
  5.0
  Petco is awesome with my very nervous Golden Retriever. They are so kind and patient with him. His haircut is perfect!
• SO

  Stephanie Oliva

  Nov 27, 2025
  5.0
  We are very happy with Bentleys haircuts! We go to the Selden location and see Gina, she is very kind always does a great job 😊
• GE

  Gilka Millares Espinoza

  Nov 16, 2025
  5.0
  Muy satisfechos, mi máscota salió muy linda y contentos, Excelente trabajo Gina
• DD

  Denise

  Nov 15, 2025
  5.0
  Easy to get an appointment. Joshua is so kind! He does a great job and is so gentle with my senior dog. 💖

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