Business Details
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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Saratoga Springs provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
146 reviews
5 stars
93
4 stars
10
3 stars
5
2 stars
5
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being caring, knowledgeable, and compassionate, particularly in difficult situations.
Service Issues
Several reviews highlighted long wait times and scheduling problems, with some customers expressing frustration over unprofessional service.
Wellness Plans
The wellness plans offered by Banfield received positive feedback for being beneficial and cost-effective for pet owners.
Mixed Experiences
While some locations and staff received high praise, others were criticized for poor service and lack of communication.
Customer Care
There were instances of excellent customer service, but also reports of neglect and unprofessional behavior that led to dissatisfaction.
- TBThomas Burritt5 days ago5.0We have two elderly dogs and they have been well taken care of each have had some health issues
- RBReza BarakNov 3, 20255.0Best staff and Vets. Everyone cares and really tries their best to accommodate you. Can't say enough about how amazing they are here.
- MMMelissa MilhamSep 15, 20251.0This does not apply to all Banfields, only the Clifton Park location. In my 46 years of life I have never had such a horrible experience at a Veterinarian's office. The check-in and tech staff are horrible, slow and don't seem to know the names or genders of your pets. I went back after the second bad experience under the promise from the practice manager that she would do my intake, but she didn't bother to show up. Took 45 minutes to get a booster shot, mind you I had already waited for an hour the week before only to never be seen. After the tech brought my male cat back she kept referring to him as she... This is after the check in guy kept calling him mocha. Not his name. I will never ever go back. I would never trust this horrible staff with my animals.
- DDDiane DennisonSep 15, 20255.0I have never had a problem at Banfield in Saratoga Springs. The staff is all very friendly explains everything. They give me a price list which they know I’m on a fixed income so they work with me. And they love my crazy labs. I wouldn’t go anywhere else.
- AFannette fantasiaSep 15, 20255.0Motorhome dwellers which account for 16 yrs of using Banfield around the USA. Some Banfields better than others, however this Banfield in Saratoga Springs was awesome. Phone answered promptly, we are part of Banfields wellness plan, got an almost immediate appointment (1day) met with new tech & vet. Delighted with their care & concern, even thou we have never been there before. Never felt rushed or hurried. Took their time explaining decisions re: medication etc. overall rating a perfect 10! Also almost all care covered by wellness plan, & if not care is given to explain additional charges.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Saratoga Springs?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and is closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield Pet Hospital does not provide emergency care services. You can call during hospital hours for urgent care advice and referrals. For emergencies outside of hospital hours, please contact your local emergency hospital.
What preventive care services does Banfield offer for pets?
Banfield offers a range of preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It is designed to keep pets healthy but does not cover unpredictable or abnormal condition treatments, though discounts apply.
How can I pay for the Optimum Wellness Plan at Banfield?
You may pay monthly through automatic withdrawals from your bank account or credit card over 12 months, or choose to pay the full amount at enrollment for convenience.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you and your pet visit together, drop-off appointments where you leave your pet for care and pick up later, and virtual visits for Optimum Wellness Plan clients to get care from home.
Is Banfield Pet Hospital located near any pet supply stores in Saratoga Springs?
Yes, Banfield Pet Hospital is located near PetSmart, which offers pet supplies and services. You can conveniently visit PetSmart before or after your pet's appointment for supplies or grooming needs.
Are there dining options near Banfield Pet Hospital for pet owners waiting during appointments?
Yes, nearby dining options include Starbucks for coffee and light snacks, Caputo's Pizzeria for Italian cuisine, and Denny's for breakfast and casual meals.
Can I find pharmacies near Banfield Pet Hospital in case I need to pick up pet or human medications?
Yes, CVS Pharmacy and CVS Beauty are nearby, where you can conveniently pick up prescriptions and other health-related products after your pet's visit.
Does Banfield Pet Hospital have an online app to schedule or receive pet care?
Yes, Banfield offers an app called Banfield available on iOS and Android platforms that allows scheduling appointments and provides Vet Chat for 24/7 remote general pet care advice.