Banfield Pet Hospital

Reviews

• PH

  Phil Heidorf

  Jan 6, 2026
  1.0
  Well my first bad experience with these people occurred several months ago when I had brought my female cat into them about her itching and licking to exhaustion. So I’m in one of the rooms and in walks this younger female veterinarian and I’m talking explaining what’s going on with my cat and she ask if I have tried putting flea and tic medication on her and I explained I didn’t like that stuff put on my cat and that I have not noticed any on her or better than that I haven’t had any on me or flea bites on me and she blurted out that fleas don’t like humans . I almost debated her on that by asking if she could explain the black plague but I said to her flea’s don’t like humans? She replied with a straight face again no they don’t. I was really astounded by her being more of a saleswoman than a veterinarian concerned about your animals well being . My cat suffers from an over active thyroid gland and according to them she is itching and scratching due to that but everything they have done has done nothing to help her . She is still doing the same thing and it’s been a very long time. I fear she may die if I don’t seek another veterinarian soon and I might speed that search up after my last encounter where they double charged me 281.82 and then made it hard to get my money back and I still don’t see it in my account and I even drove 45 minutes back to this business because they said the only way to get my money back is to go back there and have them run out the card again. I go back to try and accomplish this and they are having trouble getting this done , all the while people are waiting in line behind me and getting uptight because the cashier is having to call this person call that person and then she finally gets the card to go and it says declined but they again are putting money back into my account and it’s saying declined, lol. She says I don’t know what is happening I’ve never had this happen. We finally get the machine to accept the payment to my card and she spins the council around to show me green amount representing the amount that they double charged me so I guess I am to assume it’s going back into my account. It’s 9 pm on 01/06/2025 in the evening and I still don’t see it in my account and this was done at four pm , maybe tomorrow I can report that they finally gave my money back to me . I guess the moral of this story is Write them a check so they don’t have the opportunity to make a huge error of 281.82 and then make it difficult to your money back. So be aware that if you pay them by debit card you may experience the very same treatment. Pay these people by check so they don’t get the chance to rob you of your hard earned money, had I done so I wouldn’t be still trying to get my money returned to me . Update I checked my account and it has indeed been put back into my account 01/07/2026 . So this little adventure started on evening of the fifth and just now getting my money returned on the 7th . So this brings up another question. Who would have paid for the insufficient funds charge had a debit came back in the time it took them to return my money? If I had paid by check this wouldn’t even of happened. I gave them an opportunity to double charge me and they took it . I’m glad I got my money back but it was not a nice experience they would put me on hold for over 20 minutes and not come back to the phone making me to have to hang up and call back again . Very unpleasant experience!!!!!!!
• DH

  Danielle Hennessey

  Nov 23, 2025
  1.0
  DO NOT bring your pet here!! I brought our cat who had a bad cough and was throwing up (threw up a little bit of blood, which is why we brought her in)! They took our car into the back and ran a bunch of tests that they NEVER spoke to me about... They brought her out and said they "weren't sure what was wrong, but they wanted to run more tests". (The tests they wanted to run would cost almost $1000) I asked if the tests were related to her health issues, and they said no. The tests they already ran were over $600! Long story short... I paid almost $700 to still have a sick cat with no explanation about what was wrong with her!!!! Luckily, our vet came back from vacation and was able to diagnose our cat correctly... Respiratory infection that required antibiotics!! Just wish Banfield could have found that and actually treated our baby promptly and not just tried to take us for extra money!!! 😤
• TB

  Thomas Burritt

  Nov 19, 2025
  5.0
  We have two elderly dogs and they have been well taken care of each have had some health issues
• RB

  Reza Barak

  Nov 3, 2025
  5.0
  Best staff and Vets. Everyone cares and really tries their best to accommodate you. Can't say enough about how amazing they are here.
• MM

  Melissa Milham

  Sep 15, 2025
  1.0
  This does not apply to all Banfields, only the Clifton Park location. In my 46 years of life I have never had such a horrible experience at a Veterinarian's office. The check-in and tech staff are horrible, slow and don't seem to know the names or genders of your pets. I went back after the second bad experience under the promise from the practice manager that she would do my intake, but she didn't bother to show up. Took 45 minutes to get a booster shot, mind you I had already waited for an hour the week before only to never be seen. After the tech brought my male cat back she kept referring to him as she... This is after the check in guy kept calling him mocha. Not his name. I will never ever go back. I would never trust this horrible staff with my animals.

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