Business Details
About
Pet StorePet supply store
Visit your Henrietta Pet Store located at 300 Hylan Dr. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
857 reviews
5 stars
480
4 stars
207
3 stars
90
2 stars
33
1 star
47
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, knowledgeable, and helpful, although some reported negative experiences with specific employees.
Store Cleanliness
Feedback indicated that while some customers found the store clean and well-stocked, others reported issues with cleanliness, particularly in fish tanks.
Customer Service
Overall, customer service received mixed reviews, with many positive experiences but also significant complaints about rude or unhelpful staff.
Product Availability
Customers noted a good variety of products, but some expressed concerns about limited inventory and high prices compared to competitors.
Grooming Services
Grooming services received both praise for staff professionalism and complaints about poor treatment of pets.
- YEYolanda EnglishNov 17, 20255.0Everytime I pick up a online order every one there is always polite and helpful.
- SWshiman “Zen Master” WilmerNov 11, 20255.0Very helpful employees and the store is always very neat and pleasing to the eye
- GAGina AyalaOct 21, 20255.0I went to your store to try and find small breed food for my 1lb 5oz chichuahua I am sorry I didn't get the girls name that helped me she was amazing took time with me to find the proper food and explained your return policy which I had no idea existed. She had black hair super friendly and helpful. I wish I got.her name. Anyway thanks a bunch and I hope you get recognized otherwise next.time i.go in I will makesure to get her name.
- DEDarebear EditsOct 15, 20251.0Terrible upper management (aka store manager).
- MNMichaela NicholsonOct 13, 20255.0Helpful employees improved the experience.
Frequently Asked Questions About Petco
Does the Petco Rochester location have a vet hospital?
Yes, Petco Rochester has a full-service vet hospital.
Does Petco Rochester offer vaccinations?
Yes, Petco Rochester provides vaccinations.
Does Petco Rochester offer curbside pickup?
Yes, curbside pickup is available at Petco Rochester. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Rochester Petco?
Hamster and guinea pig prices vary by location. Call your Rochester Petco at 5852730150 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Rochester sell dogs?
No, Rochester Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
Where is Petco Rochester located?
Petco Rochester is located at 300 Hylan Dr, Rochester, NY 14623.
What are the operating hours of Petco Rochester?
Petco Rochester is open Monday to Saturday from 9 AM to 9 PM and Sunday from 10 AM to 7 PM.
Does Petco Rochester offer veterinary services?
Yes, Petco Rochester has a full-service vet hospital and provides vaccinations.
Is curbside pickup available at Petco Rochester?
Yes, curbside pickup is available for eligible products at Petco Rochester.
Does Petco Rochester sell dogs or cats?
No, Petco Rochester does not sell dogs or cats but partners with local organizations for pet adoptions through the Petco Love program.
What pet supplies and services can I find at Petco Rochester?
You can find premium pet foods, expert training, grooming, vaccination services, and top-quality products for your pets at Petco Rochester.
Are there nearby veterinary clinics to Petco Rochester?
Yes, Vetco Vaccination Clinic, a nearby veterinarian specializing in pet care, is close to Petco Rochester and can be an option for additional pet services.
What shopping options are nearby Petco Rochester?
Nearby shopping options include Jared The Galleria of Jewelry, Golf Galaxy for sports equipment, and Toys"R"Us for toys, making it convenient to shop for various needs in one trip.
Are there dining options near Petco Rochester for a meal before or after my visit?
Yes, QDOBA Mexican Eats is a nearby fast-food Mexican restaurant where you can enjoy a meal before or after visiting Petco Rochester.
What accessibility features does Petco Rochester offer?
Petco Rochester offers wheelchair accessible entrances, parking, and restrooms, along with free Wi-Fi and multiple payment options including credit, debit cards, and mobile NFC payments.