Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Henrietta provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.5
383 reviews
5 stars
284
4 stars
50
3 stars
14
2 stars
11
1 star
24
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, compassionate, and caring towards their pets.
Service Delays
Several reviews highlighted significant delays in service, with pets waiting long periods for appointments and procedures.
Communication Issues
Customers reported problems with communication, including difficulty reaching the clinic and unclear information about services and plans.
Pricing Concerns
While some found the pricing reasonable, others felt that the wellness plans were not worth the cost after the first year and expressed frustration over unexpected charges.
Mixed Experiences
Feedback varied widely, with some customers having excellent experiences while others reported serious issues, including misdiagnoses and poor treatment.
- MSMelissa SantanaNov 5, 20255.0Great place, Great people
- SOSantos OcasioOct 29, 20255.0Professional n serious. N pet lovers
- KPKylie PizzoniaOct 29, 20252.0I rarely write reviews, but was very frustrated with my experience at this Banfield location. I scheduled a drop-off appointment, and dropped my dog off at 8:30am. She was not seen until at least 2:30pm. All she needed was a quick exam. She already has vet anxiety, so I was frustrated she was left in a kennel all day, and this will likely make her even more apprehensive to go back to the vet. When she was finally ready for pick up, I checked in, paid, and then waited another 15 minutes for her to be brought out to me. I understand if it's a hectic day and there's a wait, but this was not the case. One of the receptionists realized I was still waiting, and went back to tell a tech and my dog was immediately brought out to me, which makes me think they simply forgot I was there. Once I brought my dog home, she immediately ran outside to use the bathroom, which also makes me think she wasn't taken outside all day. It was a very disappointing experience, especially as someone who pays monthly for a wellness plan. I will not be bringing my dog back to this location.
- FMFelicia MorrisonOct 13, 20255.0They took good care of my fury baby! And they were informative
- JNJoshua NathanSep 30, 20255.0They have been very accommodating, helpful, kind, and the entire team seems to care deeply about the pets they take care of and by extension the owners that come in with them. Not every vet has such easy hours to get to and not having to take a day off when my cats need something really is important. Im glad that i enrolled my cats in their program. It has so far been one of the best things I have done for the cats overall health. The one in the picture didnt feel well and they were great about getting her in and getting her looked at!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Henrietta offer?
Banfield Pet Hospital offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive examinations, microchipping, DNA testing, spay/neuter procedures, and end-of-life care.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. During hospital hours, you can call for urgent care advice and referrals. Outside of hospital hours, please contact your local emergency hospital.
What are the regular operating hours of Banfield Pet Hospital in Henrietta?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 6:00 PM, and is closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment through their website at www.banfield.com or via their Banfield app available on iOS and Android.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutrition and dental consultations. They automatically renew yearly and offer discounts on treatments but are not insurance.
Can I receive veterinary advice online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage via Vet Chat™ through the Banfield app.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and are notified for pickup, and virtual visits for Optimum Wellness Plan holders.
Are there any pet-related services nearby Banfield Pet Hospital in Henrietta?
Yes, PetSmart is nearby offering pet grooming and other pet services, and Camp Bow Wow Rochester provides pet boarding and pet sitting services, convenient for managing your pet care needs around your vet visits.
What dining options are available near Banfield Pet Hospital in Henrietta?
Nearby dining includes Buffalo Wild Wings and 110 Grill for American cuisine with bar service, as well as Sodam, a Korean and Asian restaurant. These are great places to visit before or after your pet’s appointment.
What retail stores are close to Banfield Pet Hospital in Henrietta where I can shop?
You can find several retail options nearby including buybuy BABY for baby gear, Bob's Discount Furniture for furniture and mattresses, DICK'S Sporting Goods for outdoor gear, and Christmas Tree Shops for gifts.