Banfield Pet Hospital

Reviews

• DR

  Danae Ruiz

  Feb 13, 2026
  1.0
  I’ve been a Banfield client for six years and paid for their monthly wellness plan the entire time. Unfortunately, my experience at Banfield Pelham was extremely disappointing. While the front desk staff (especially one kind attendant with locs) were compassionate and attentive, the medical care and communication were poor. Drop-off appointments are handled between surgeries, which meant I rarely spoke directly to a veterinarian. Most of my cat’s records were either blank or only listed what I was billed for — with little to no medical notes explaining diagnoses or treatment plans. This only happens if you book an in person appointment, which gets switched to a drop off appointment without anyone telling you, you just get an automated email leading up.to your appt saying "your drop off" instead of "your in-room" appointment. My cat developed a severe skin condition and was seen four times. Each visit resulted in different advice and so much money. She was placed on hydrolyzed protein food that caused ongoing diarrhea, and I was told there were no other options. Concerns about dehydration, IBS, and a suspected ear infection were either poorly documented or never followed up on properly. Many times I was told the manager would call me and she never does. Its been told she would at least 3 times but never has she called me back. Questions unanswered by management is a clear sign of the organization that this location lacks and desperately needs. Between prescription food, medications, and transportation costs, I spent thousands of dollars without resolution. When I switched to BondVet on the Upper West Side, they identified an alternative solution in two visits LESS MONEY— hydrolyzed vegan protein — which significantly improved her condition. The difference in care, documentation, and communication was clear. Banfield Pelham’s front staff are kind, but the medical follow-through and continuity of care were not what my pet deserved. I unfortunately cannot cancel my plan since the services I've received are more than what my monthly plan would be but im now stuck with paying this until the year is up. Stay away from here. You'll waste your time, money, and sanity.
• AG

  Allison Graham

  Feb 3, 2026
  1.0
  Never have I ever had to wait over 7 hours for a regular checkup except at this location. TWICE. First, booking online doesn’t exactly correspond with their system, so things you selected online don’t transfer over except the date and time. Next, I understand things happen, but this is the second time I’ve been here and both times I’m waiting all day because I can’t go home and come back, it’s too far for me. And no updates btw. Used Banfield upstate and appts took maybe an hour.
• YG

  Yulanda Griffiths

  Jan 28, 2026
  5.0
  The very best Banfield.. Lateef is the greatest… whiskey is marvelous thanks guys.. Q’Zees doing much better now
• BB

  Brianna

  Jan 19, 2026
  2.0
  This is a decent place to take your pet if you have plenty of time. Unfortunately, my experience was very frustrating. My appointment was scheduled for 3:30 PM, and after waiting over an hour, I ended up leaving at 4:45 PM. Bringing a pet into an unfamiliar environment is already stressful for them, and such a long wait only makes it worse. There were six other pets behind me as well, and to make matters more frustrating, they were closing early that day due to a holiday. If they were running that far behind, a simple call ahead to let clients know and offer to reschedule would have prevented a lot of wasted time.
• AS

  Adriatik Selimaj

  Dec 30, 2025
  3.0
  Hospital does a great job of taking care of my pet but they do not respect your time. Even with a scheduled appointment you can expect to wait as long as 45 minutes to be seen. Please manage your books better or give people the courtesy of coming in later if you are running behind.

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