Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Pelham provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.7
281 reviews
5 stars
156
4 stars
30
3 stars
15
2 stars
11
1 star
69
What are people saying?
AI-generated from recent customer reviews
Care Quality
Many customers praised the caring and professional treatment their pets received from the staff and veterinarians.
Customer Service
Numerous reviews highlighted issues with long wait times, poor phone communication, and unprofessional behavior from some staff members.
Wellness Plan Concerns
Several customers expressed dissatisfaction with the wellness plan, feeling it was not worth the cost and that it often led to upselling of unnecessary services.
Cleanliness Issues
Some customers reported unsanitary conditions in the waiting area, including pet waste that was not promptly cleaned up.
Mixed Experiences
While many customers had positive experiences, others reported significant frustrations with service delays and lack of communication.
- ASAdriatik SelimajDec 30, 20253.0Hospital does a great job of taking care of my pet but they do not respect your time. Even with a scheduled appointment you can expect to wait as long as 45 minutes to be seen. Please manage your books better or give people the courtesy of coming in later if you are running behind.
- SBsonnie brownDec 10, 20255.0I live this place. My cat has to eat a special kind of cat food (KD) for her kidney and they had it and plenty of it .... Not like the one in yonkers that never have it.... Thank you very much
- KSKeisha SmithwickDec 10, 20255.0I love Banfield. The entire team is awesome.
- POPatricia O'Keefe-SimonNov 13, 20251.0Pelham location- walked in to find dog poop on the floor near a bench, it had been there quite awhile. after about 15 min a dog had gotten sick and threw up on the floor. a staff member just put a warning near it. I was there for about an hour. no one cleaned up either area. there were enough staff to clean it up. not going back to that location again.
- UKURSULA KORNEGAYOct 29, 20255.0Banfield pet hospital at Pelham Parkway takes very good care of my pet. They ate caring and professional. They explain all results in detail. They staff and vet is amazing! I trust them completely with my pet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care. You can call during hospital hours for urgent care advice or get a referral. For emergencies during non-hospital hours, please contact your local emergency hospital.
What veterinary services does Banfield Pet Hospital in Pelham offer?
They provide quality health and wellness care including routine vaccinations, microchipping, dental care, surgical care, preventive care, nutrition advice, parasite control, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Pelham?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and certain holidays such as Christmas and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or the Banfield app. They also offer in-room, drop-off, and virtual visits for Optimum Wellness Plan clients.
What is the Optimum Wellness Plan offered by Banfield?
It's an annual preventive care plan including exams, vaccines, diagnostics, dental care, and nutritional consultations. It's not insurance but helps with budgeting through monthly payments and offers discounts on treatments.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice through Vet Chat™ on the Banfield app.
What nearby pet services can I find close to Banfield Pet Hospital in Pelham?
PetSmart, a pet store and service provider, is nearby for pet supplies and additional services you might need before or after your vet visit.
Are there any fitness centers near Banfield Pet Hospital for visitors?
Yes, Level Fitness, Omni Health and Fitness Complex, LEVEL Fitness Clubs - Pelham, and Club Pilates are nearby, so you can plan a workout or wellness visit along with your pet's appointment.
Where can I shop for groceries near Banfield Pet Hospital in Pelham?
Lidl supermarket is close by, offering grocery shopping and bakery items, convenient for grabbing essentials on the same trip as your visit to Banfield.
What dining options are available near Banfield Pet Hospital in Pelham?
Nearby dining options include Crab Du Jour Cajun Seafood & Bar, Country Kitchen, and CRAB DU JOUR OF PELHAM LL, great spots to enjoy a meal before or after your visit.