Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Orchard Park provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.5
205 reviews
5 stars
151
4 stars
28
3 stars
9
2 stars2
1 star
15
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being kind, caring, and knowledgeable, providing excellent care for their pets.
Wellness Plans
The wellness plans offered by Banfield were frequently mentioned as a great value, making pet care more affordable for many customers.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service, long wait times, and negative experiences with specific staff members.
Communication Issues
Several customers expressed frustration with communication, including delays in appointments and lack of follow-up on pet health issues.
Overall Satisfaction
Despite some negative feedback, many customers reported high satisfaction with the care their pets received and recommended Banfield to others.
- ACAmanda CochrainNov 4, 20251.0I am not a fan of the vet hospital for multiple reason. Yes the monthly plan for regular routine visits is worth the money but past that. Not worth it. I've paid thousands and thousands of dollars here on things that where not covered under the plan. My dog needed to have a surgery. This place wanted him to have an ultrasound and X-ray done before hand $2000. This not including the surgery witch they wanted another $3000 for. I ended up going to a local vet and ended up paying about $1300 for everything. Recently I take the same dog in for teeth cleaning. When dropping him off they inform me that he has 2 teeth that are suspect from the year before so probably will need to be removed. They quoted me $900 to remove two teeth and then they refuse to knock him out with out an X-ray because he has a heart murmur and they believe it has gotten worse. Yet again I take him back to the same local yet pay $150 (mind you it's $500 for an X-ray at Banfield) for an X-ray for the vet to tell me him murmur is the same. I've been taking my dog here for a very long time and spent sooooo much money on things that where not covered. If it's not covered dont do it. Go to a local vet.
- LMLinda MOct 22, 20255.0Everyone there at the orchard park location rocks! They're very helpful, kind and understanding about you and your pets 🐕 🐈 situation. I'm very happy with the care and all the love my Sally received! Going back again!!
- TTTerriSep 27, 20255.0The ladies there are so amazing and kind. Our fur babies Zoey and Taz love going there and the love and care they get from Banfield. Wouldnt take my fur babies anywhere else just love them ♥️
- JBJeff BantleSep 5, 20251.0Absolutely awful to deal with and did me and my pet wrong. Don't ever waste your time dealing with them! Serious problems!
- ADAngel DiesiAug 19, 20255.0Had an incredible experience there today with my 2 dogs! The tech was super helpful and very nice with my dogs, one being a new nervous but excited rescue. Dr Aguayo was as well amazing and kind which made this experience so great. Everything was explained well and I really appreciate the wellness plan that was explained to me and offered. Thank you guys!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Orchard Park provide?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end-of-life care, microchipping, and DNA testing for pets.
What are the operating hours of Banfield Pet Hospital in Orchard Park?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital offer emergency care?
No, Banfield does not provide emergency care. However, during hospital hours, you can call for urgent care advice and referrals. For emergencies during non-hospital hours, please contact a local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or app, using the provided reservation links and app store URLs for convenience.
What is an Optimum Wellness Plan at Banfield?
It's an annual preventive care plan including exams, vaccines, early diagnostics, nutrition and dental consultations with automatic renewal and payment options.
Does Banfield Pet Hospital offer veterinary care online?
Yes, Optimum Wellness Plan clients can access 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
Is an appointment required to visit Banfield Pet Hospital?
Yes, appointments are required to provide timely and efficient care to all patients.
What nearby pet-related services are available around Banfield Pet Hospital in Orchard Park?
Nearby, you can find PetSmart offering pet grooming, pet store products, and other pet services, which complements Banfield's veterinary care for your pet's overall wellbeing.
How can nearby stores like Marshall's and LL Flooring be useful when visiting Banfield Pet Hospital?
While waiting for your pet's appointment, you can visit nearby Marshall's for clothing or LL Flooring for home improvement shopping, making your trip more convenient and multi-purpose.
Are there wellness or fitness centers near Banfield Pet Hospital for pet owners?
Yes, nearby locations include WW (Weight Watchers) for nutrition and weight loss support, and Buffalo Ballroom dance school, which might be of interest to pet owners focusing on their own health while visiting the area.