Petco

4.1
716 reviews

About

Pet StorePet supply storePetco
Visit your Oneonta Pet Store located at 5006 State Highway 23 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5006 State Hwy 23, Oneonta, NY
13820-3569, United States

Hours

Reviews

4.0
709 reviews
5 stars
389
4 stars
144
3 stars
73
2 stars
26
1 star
77

What are people saying?

AI-generated from recent customer reviews

Grooming Issues

Customers reported long wait times, poor grooming quality, and negative experiences with grooming staff.

Staff Friendliness

Many reviews highlighted friendly and helpful staff, although some experiences were marred by rudeness.

Product Availability

Customers expressed frustration over the lack of certain live animals and products, particularly for reptiles and fish.

Store Cleanliness

The store was generally noted as clean, but some customers reported issues with the condition of live fish tanks.

Customer Service

Mixed reviews on customer service, with some praising helpfulness while others reported poor communication and long wait times.
  • JM
    Jon Mitchell
    Jan 2, 2026
    3.0
    The employees I dealt with were knowledgeable helpful and friendly. The store is not very well stocked. You can get supplies on line with free shipping. Wouldn't it make sense to price competitively considering you don't have to pay shipping? Office Depot closed it's Oneonta store last year because they had no inventory. It doesn't make sense since people like to shop.
  • LM
    Luke Malone
    Dec 17, 2025
    3.0
    basically only have fish, sometimes cats. wish this were like other petcos with birds and reptiles
  • PB
    Paula Bodie
    Dec 12, 2025
    4.0
    Its a very nice store friendly employees. But the live bugs are never a live. Pay for more dead bugs then anything.
  • PD
    P D
    Dec 9, 2025
    5.0
    There are always exceptions and changeover of staff everywhere so to clarify this is for the Grooming Department only. They treat the animals well and will do their best to have both you and your pet leave happy. Communicate clearly what you expect. FYI buffing the nails is extra, but a must for us :) Kat was very patient, knowledgeable and professional again today.
  • KC
    Katherine Cossette
    Nov 27, 2025
    1.0
    Took my dog in for his second groome here on Saturday. He's blind and they were very good with him the first time. This time the manger was absolutely horrible to him he was in and out in 45 mins half shaved and now his scrotum is infected and he's in so much pain. Will not be bring him back here!

Frequently Asked Questions About Petco

Does the Petco Oneonta location have a vet hospital?

No, Petco Oneonta does not have a full-service vet hospital.

Does Petco Oneonta offer vaccinations?

Yes, Petco Oneonta provides vaccinations.