Petco

4.3
1241 reviews

About

Pet StorePet supply storePetco
Visit your Niagara Falls Pet Store located at 1520 Military Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1520 Military Rd, Niagara Falls, NY
14304-1732, United States

Hours

Reviews

4.3
1,225 reviews
5 stars
730
4 stars
293
3 stars
111
2 stars
31
1 star
60

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff are mixed; while some found them friendly and helpful, others reported rudeness and a lack of compassion, particularly in grooming and customer service.

Product Availability

Customers noted that the store often has a good selection of products, but there are frequent issues with stock levels and availability of specific items.

Cleanliness and Organization

The store is generally described as clean and organized, although some customers found it cramped and difficult to navigate.

Grooming Services

Grooming services received negative feedback for poor customer service and care, with some customers expressing dissatisfaction with the grooming staff's attitude.
  • DR
    Dawn Russo
    Jan 4, 2026
    5.0
    I was looking for a companion for my male parakeet who lost his mate about 3 months ago. When I stopped in at the location in Niagara Falls NY to look at the parakeets, there was one in particular that caught my eye. The employee-I think her name was Emily- that I spoke with was very knowledgeable and took the time to answer all of my questions. I was very happy with my purchase and the customer service I got there. I just wish they sold zebra finches, I have a female that needs a mate also.
  • JL
    Joseph Langman
    Dec 26, 2025
    5.0
    Always polite and helpful
  • NS
    Nathan Sabol
    Dec 23, 2025
    5.0
    I adopted a cat santi from there employees were helpful and wonderful throughout the whole process
  • MD
    Magdalena Durocher
    Dec 13, 2025
    1.0
    Heartbreaking... this is due to poor water quality, so so many other fish dead today as well, just horrible
  • SM
    Shanie McCowen
    Dec 9, 2025
    5.0
    I stopped in yesterday to get some cat food, but I always take time to check out the ferrets, they are so cute and I love to watch them play. While I was there, I met the loveliest young lady who was beyond educated and informative. Her name was Emily, and she took the time to answer every single question I had…. a true asset to the store.

Frequently Asked Questions About Petco

Does the Petco Niagara Falls location have a vet hospital?

No, Petco Niagara Falls does not have a full-service vet hospital.

Does Petco Niagara Falls offer vaccinations?

Yes, Petco Niagara Falls provides vaccinations.