Petco

Reviews

• KB

  Karen Bailey

  4 days ago
  1.0
  Thank you to the wonderful lady who tried her best to assist me but after being a customer for over 3 years consistently this was the worse experience ever. Will be finding a new Vet and pet store moving forward. ( update) I’m even more irritated because on your website it states you can check out ( IN STORE ) using Klarna but your employees said that’s not true only online orders. So not only did I place an online order I also purchased ( not using Klarna ) in store. Very confusing and frustrating.
• EL

  Edward Lopez

  Apr 12, 2026
  5.0
  My experience was outstanding your staff’s customer service was excellent especially the one staffer Annette who for the second time I visited PETCO was able to help me with her service and expertise of the product I needed and as a result of my experience me and Cash my dog will become your best customers…
• BA

  Branson Alexander

  Apr 3, 2026
  1.0
  They have absolutely nothing in the turtles’ tank for them. Just an empty space and 8 turtles. I asked an employee if they have stuff just being cleaned or something and they said the managers keep taking everything out. And the hamster’s water is too high for it to reach. I kept watching it desperately try to get water and it kept falling over.
• LS

  Laura Smith

  Mar 31, 2026
  1.0
  We've ordered live fruit flies twice (to feed our spiders) from this Petco and TWICE we have been delivered a completely dead fly colony. Petco customer service is convoluted and confusing, and after finally getting someone to agree over chat on the website to refund both orders, they only refunded the cost of one product and none of the delivery fees. I suppose it's our mistake for trusting that they wouldn't send a dead product twice, but they did and then did not take accountability for it.
• SC

  stellan clark

  Mar 18, 2026
  1.0
  I bought 10 neon cardinals and 10 dwarf red tetras to add to my established 75 gallon tank. I already had 10 cardinals, 10 red tip tetras, 12 guppies, 6 red eyed tetras, some corries, a pleco, and some betas. The tank and fish have been fine for years. It's a fully planted tank, pristine water. I bought the 20 new fish to fill out the schools. I put them in a quarantine tank for 2 days, slowly adding water from my established tank to the quarantine tank. I lost 2 fish during that process, that's to be expected, not all will make it. I then added the new fish to my tank, over the next few days I started to notice that it looked like there were fewer and fewer fish. In a heavily planted 75 gallon tank, it can be nearly impossible to find a dead fish on the bottom. The shrimp probably got to them right away. All this to say that over the next few days, all of the neon Cardinal are dead, the ones I've had for years and the new ones. most of new dwarf red tetras are dead, and I've lost most of my other tetras, and all my guppies. It looks to be from either ICK or neon tetra disease. Petco only has a 3 day warranty on the fish you buy, and I don't think they'll cover all the fish that their sick fish kill. I haven't bought fish from this particular location before. And needless to say I'll never buy from here again. It's going to cost me $100's to replace everything I've lost.

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