Veterinary Care
Many customers praised the veterinarians for their knowledge, compassion, and thoroughness in treating their pets.
Communication Issues
Several reviews highlighted poor communication from the clinic, including lack of follow-up and difficulty reaching staff.
Pricing Concerns
Customers expressed dissatisfaction with high prices and unexpected charges for services, leading to perceptions of the clinic prioritizing profit over care.
Mixed Experiences
While some customers had positive experiences with specific vets, others reported negative interactions, particularly with newer staff.
Long-Term Trust
Long-time clients expressed loyalty to specific veterinarians, particularly Dr. Kross, indicating a strong history of trust and satisfaction.