Petco

Reviews

• TM

  Tima Martinez

  3 days ago
  1.0
  The employee named Ash, who has short hair, displayed a negative attitude and rolled her eyes when I asked about earning points. Her behavior made me feel uncomfortable during the interaction. She then told me I was earning points but restarted the entire transaction and refused to allow me to enter my number again. After that, she began whispering to the other employee she was working with while looking at me, which felt unprofessional. I frequent this location and regularly make purchases, so this experience was especially frustrating. Being told that I was earning points, only to see nothing reflected in the app, felt misleading. When I brought this up, her tone became somewhat hostile. She stated that my number had been added to the order and that it would appear on the receipt. However, when I received the receipt, my number was not listed—only her name was. Throughout the interaction, I remained calm and treated her with respect. I am unsure why the situation escalated, as my concern was strictly work-related and not personal.
• SS

  Symphonicluv

  5 days ago
  1.0
  Went to the fish section , these new employees look like they don’t wanna do their job , no excitement to work there . Ain’t no way it took me 30 mins to get 2 little snails the employee kid was moving too damn slow . It’s clear he didn’t wanted to be there
• BB

  Bertha

  6 days ago
  4.0
  This pet store is very popular. Besides being able to see various species of aquatic, terrestrial, and flying animals, you can also buy supplements, food, and snacks, as well as prepared and cooked food for dogs. They also offer veterinary services. The facilities are pleasant.
• BR

  Bronx animal rights

  Dec 26, 2025
  1.0
  At 3:50 p.m., I purchased a bag of World's Best Cat Litter for $27.49. Due to the lack of service inside the store, I was unable to verify the price on petco.com at that time. Upon leaving the store and checking immediately afterward, I found that the litter was listed at $21.35 online. Consequently, I returned to the same cashier, Iceis, who appeared visibly annoyed despite my apology and explanation regarding the absence of service within the store. She informed me that she would process a refund, and when I requested a receipt, she stated she would provide one but explained that she needed to charge me the lower price because she had made an error with the refund-specifically, she had issued a full refund instead of just refunding the difference in prices. As a result, I paid again for the same bag of litter at the reduced price of $21.35. Subsequently, I asked her for a refund receipt, which she reprinted upon my request. I pointed out that this document did not reflect any refund since no amount had been credited back to my card. She replied that it would appear on my account within two days; however, I insisted it would not show as there was no actual credit applied to my card. I then requested to speak with a manager as it seemed she did not understand my concern. Manager Leem arrived, and I explained the situation while presenting all three receipts. He stated that the cashier had provided an even exchange and that I had not been charged twice. I clarified that I only purchased one bag of litter but was billed twice: initially at $27.49 and subsequently at $21.35. Leem indicated he would hear the cashier’s perspective. The cashier reiterated that she had issued a refund and assured me it would be reflected on my card within two days. I explained that the receipt reflected an exchange for the same single item and not a refund, with no credit issued to my card. At this point, Leem began to reprimand me, stating that he would not explain the situation again and insisted that I should wait two days to see if the return appears on my card. I clarified that it would not appear on my card because it was not refunded, as indicated by the receipt, which showed an exchange rather than a refund. He then raised his voice, declared he was finished with me, and abruptly left the store. Subsequently, I contacted Petco.com by phone while feeling quite upset. Upon arriving at the store, I requested to speak with another manager since Petco.com representatives informed me they could not access in-store transactions but offered to connect me with the store manager. Leem appeared laughing; I informed a store employee that I did not wish to interact with him further. Another manager named Janet then approached. I presented her with my cart containing only one bag of cat litter along with three receipts. She understood the situation and apologized sincerely. I was extremely frustrated and moved to tears due to Leem’s yelling and mocking behavior throughout this distressing experience. At precisely 4:38 pm, nearly an hour later, I left the store having received a refund of $27.49 credited back to my card as well as retaining the one bag of litter for which I had paid $21.35. As I exited, Leem stood outside wearing a smug expression. I told him that he had not even apologized and that I intended to follow up on this matter.
• WR

  Wanda Rivera

  Dec 26, 2025
  1.0
  At 3:50 p.m., I purchased a bag of World's Best Cat Litter for $27.49. Due to the lack of service inside the store, I was unable to verify the price on petco.com at that time. Upon leaving the store and checking immediately afterward, I found that the litter was listed at $21.35 online. Consequently, I returned to the same cashier, Iceis, who appeared visibly annoyed despite my apology and explanation regarding the absence of service within the store. She informed me that she would process a refund, and when I requested a receipt, she stated she would provide one but explained that she needed to charge me the lower price because she had made an error with the refund-specifically, she had issued a full refund instead of just refunding the difference in prices. As a result, I paid again for the same bag of litter at the reduced price of $21.35. Subsequently, I asked her for a refund receipt, which she reprinted upon my request. I pointed out that this document did not reflect any refund since no amount had been credited back to my card. She replied that it would appear on my account within two days; however, I insisted it would not show as there was no actual credit applied to my card. I then requested to speak with a manager as it seemed she did not understand my concern. Manager Leem arrived, and I explained the situation while presenting all three receipts. He stated that the cashier had provided an even exchange and that I had not been charged twice. I clarified that I only purchased one bag of litter but was billed twice: initially at $27.49 and subsequently at $21.35. Leem indicated he would hear the cashier’s perspective. The cashier reiterated that she had issued a refund and assured me it would be reflected on my card within two days. I explained that the receipt reflected an exchange for the same single item and not a refund, with no credit issued to my card. At this point, Leem began to reprimand me, stating that he would not explain the situation again and insisted that I should wait two days to see if the return appears on my card. I clarified that it would not appear on my card because it was not refunded, as indicated by the receipt, which showed an exchange rather than a refund. He then raised his voice, declared he was finished with me, and abruptly left the store. Subsequently, I contacted Petco.com by phone while feeling quite upset. Upon arriving at the store, I requested to speak with another manager since Petco.com representatives informed me they could not access in-store transactions but offered to connect me with the store manager. Leem appeared laughing; I informed a store employee that I did not wish to interact with him further. Another manager named Janet then approached. I presented her with my cart containing only one bag of cat litter along with three receipts. She understood the situation and apologized sincerely. I was extremely frustrated and moved to tears due to Leem’s yelling and mocking behavior throughout this distressing experience. At precisely 4:38 pm, nearly an hour later, I left the store having received a refund of $27.49 credited back to my card as well as retaining the one bag of litter for which I had paid $21.35. As I exited, Leem stood outside wearing a smug expression. I told him that he had not even apologized and that I intended to follow up on this matter.

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