Business Details
About
Pet StorePet supply store
Visit your New York Pet Store located at 860 Broadway for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
3,751 reviews
5 stars
2,470
4 stars
740
3 stars
263
2 stars
81
1 star
197
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff were mixed; while some praised their helpfulness and knowledge, others reported rudeness and unprofessional behavior.
Store Environment
The store is generally well-received for its cleanliness, organization, and appealing layout, although some customers noted unpleasant odors.
Grooming Services
Grooming services received negative feedback regarding communication and care, with some customers expressing dissatisfaction with the treatment of their pets.
Product Availability
Customers appreciated the variety of products available, but there were complaints about stock issues and the quality of live animals.
Customer Service
Many customers reported poor experiences with customer service, particularly regarding responsiveness and handling of issues.
- KKKenNov 15, 20252.0I paid $30 to use the self-serve bath for my dog and was disappointed when there was no shampoo or conditioner. The filter for the blower was covered in fur as well. The water worked great though. $30 to hose down my labrador wasn't worth it.
- ALAru LWNov 12, 20255.0Went to petco during a trip to find some cute outfits for my Fox terrier smooth. I had his measurements with me but no measuring tape, a very polite and intelligent employee help me out by measuring the clothes with a one dollar bill. He really went above and beyond to provide the best customer service ever.
- KDKate DejuriNov 9, 20251.0I could not be more unhappy with the grooming services I received for my dog, George, today. I specifically asked the groomer to leave his body hair long and only cut the hair around his face and paws. His hair was cut so short that his skin is exposed on his underside. On top of being incredibly unhappy with his haircut, the person checking us out initially charged me for the wrong dog. They supposedly voided the transaction on my credit card but did not instill confidence that they actually had appropriately refunded me. I will be anxiously watching my credit card in the coming days to ensure the erroneous pending charge drops off. When I received my receipt for the actual transaction, I was charged $25 for a holiday package that had not been shared or discussed with me prior to the service and am still unsure what that package entailed. A very disappointing experience overall and now my dog has the shortest hair possible just as we're going into the coldest time of the year.
- AFamalia torrecillas fernándezNov 2, 20251.0We called to see if it was necessary to make an appointment for the self wash, they said no. We got there to the check in we wait for 15 mins no body came, then an extremely rude woman arrived. You have to have the vaccine perfect for that day, if you are missing one day you cannot do it. Which I understand but the way they talked to us and another lady that was there was rude and disrespectful, I won’t leave my dog there ever
- AKAdriana KelseyOct 26, 20251.0⭐ 1 Star — Discrimination and Unprofessional Conduct at Petco On10/26/2025], I arrived at Petco for a grooming appointment I had booked and paid for in advance. Upon arrival, I was told my appointment “did not exist,” despite showing confirmation and proof of payment. The employees on duty were dismissive, rude, and unwilling to assist in resolving the situation. As a transgender customer, I experienced discriminatory and prejudiced treatment that was both humiliating and unacceptable. The staff’s tone and attitude made it clear that people who do not fit their standard of “normal” are not treated with respect or fairness. Attempts to contact corporate support were unsuccessful — the phone lines and customer service process appear deliberately inaccessible. I am demanding a full refund and will be reporting this incident to the Better Business Bureau and relevant consumer protection agencies for discriminatory practices.‘….
Frequently Asked Questions About Petco
Does the Petco Union Square location have a vet hospital?
No, Petco Union Square does not have a full-service vet hospital.
Does Petco Union Square offer vaccinations?
Yes, Petco Union Square provides vaccinations.
Does Petco Union Square offer curbside pickup?
Yes, curbside pickup is available at Petco Union Square. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Union Square Petco?
Hamster and guinea pig prices vary by location. Call your Union Square Petco at 2123580692 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Union Square sell dogs?
No, Union Square Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What types of pet care services does Petco at Union Square offer?
Petco at Union Square offers premium pet foods, expert training, and vaccination services to help keep your pets happy and healthy.
Does the Petco Union Square location have a full-service veterinary hospital?
No, Petco Union Square does not have a full-service vet hospital, but it does provide vaccination services.
Is curbside pickup available at Petco Union Square?
Yes, curbside pickup is available for eligible products at the Petco Union Square location.
What are the store hours for Petco Union Square?
Petco Union Square is open daily from 9:00 AM to 9:00 PM.
Does Petco Union Square sell dogs or cats?
No, they do not sell dogs or cats, but through the Petco Love program, you can meet adoptable dogs and cats from local animal welfare organizations at the store.
What payment methods are accepted at Petco Union Square?
Petco Union Square accepts credit cards, debit cards, and mobile NFC payments. Cash is not required.
Is the Petco Union Square location wheelchair accessible?
Yes, the store has a wheelchair accessible entrance, parking, and restroom to accommodate customers.
Are there any nearby dining options around Petco Union Square?
Yes, nearby dining options include smashy (burger restaurant), Beyond Wok (Asian restaurant), Dunkin' (coffee and donuts), Seahorse, and Wok to Walk (noodles restaurant), perfect for grabbing a meal before or after your visit.
What nearby animal-related services can customers access from Petco Union Square?
Customers can visit nearby places like Vetco Vaccination Clinic and Vetco Total Care Animal Hospital for veterinary services, and KittyKind for animal shelter and adoption services.
How can nearby attractions enhance my visit to Petco Union Square?
You can enjoy cultural experiences nearby such as the Union Square Theatre and Fabled Films cinema or relax at the Underbar hotel bar. These spots provide great options before or after shopping at Petco.