Petco

Reviews

• VS

  Venecia Stevenson

  1 day ago
  5.0
  I must admit that the cat food, BFF at Petco is less expensive than PetSmart. Besides that, I want to shout out Lillian who went above and beyond at checkout. Lillian asked if i wanted to redeem the $5.00 off my purchase, however I didn't have the mobile app to do so. Not only did Lillian make a phone call to redeem the $5.00 off my purchase, she even inquired about another reward discount that had just expired on February 28th. Overall, I saved $7.00 at checkout! Thank you Lilian!!
• JC

  Jasper Chua

  Feb 20, 2026
  1.0
  Nice design, but very poor customer service. I had a frustrating experience here that really highlights how rigid and unfriendly their customer service policies can be. I applied a promo code for discounted pet food and was supposed to pick it up, but I didn’t realize there was a three-day pickup limit. When I came back on the fourth day, I fully understood that the original promo had expired — that part is my responsibility. However, what made this a bad customer service experience was how inflexible and unhelpful the staff were. Even after I showed proof of the original purchase and simply wanted to repurchase the same item using a valid promo, they refused to apply any discount at the counter. Instead, they made me step aside, create a brand-new account online, and try to apply another promo code myself — all just to avoid honoring a basic 20% discount. This kind of rigid corporate policy, lack of discretion, and unwillingness to help a paying customer is exactly why people complain about poor customer support and unhelpful retail staff. There was no effort to resolve the situation reasonably — just strict rules and zero flexibility. The experience made it very clear that customer relationships are not a priority here. My loyalty, if any, will be based purely on price. If they have the best deal, I’ll shop here. If not, I won’t. Their approach shows they are not interested in long-term customer loyalty — only transactional promo-based sales. So it is what it is. At least now I understand what to expect: nice store, but terrible customer service and inflexible policies. Helpful to know going forward so I can calibrate my expectations. In anticipation of their generic response, I won’t need to reach out to their customer service hotline. I ended up paying full price as the 20% savings wasn’t worth the emotional burden and frustration.
• KW

  Kayla Worrell

  Feb 16, 2026
  1.0
  After getting my fur baby, I really wanted petco to be my one stop shop for everything I needed but that just wasn’t the case. Grooming service is terrible. I booked an 8am appointment, waited 30 min for them to tell me my groomer isn’t showing up & the next available appointment is 10am. I booked puppy training classes through petco & TWO classes were cancelled without them even reaching out via call or text. When I spoke to a manager she asked me if I checked my voicemail as if I’m stupid enough to have missed a call from them. They take no accountability for their miscommunication and continue to just offer 20% off grooming which does nothing for me because I won’t be coming back for any services. The vetco is the only positive aspect but I’ve just had too many negative experiences with this establishment that I opted to move my pet’s care to bond vet instead.
• T1

  the padilla family #1

  Feb 3, 2026
  3.0
  Well so far I've had two visits to this petco let me say the only positive I saw so far one the place looks beautiful. I went here because I had previously bought a corn snake from another location that's located in Manhattan as well a lady convinced me to buy a tank and corn snake by braking the box and discounting the tank by over 100 dollars as well as the snake was already on discount so we saved a lot but wasn't told that the tank actually isn't recommended for snakes because snakes actually break out easily witch is what happened witch we wasn't blaming this location at all. We was just inquiring about the sale witch we didn't know didn't carry over to all stores from there words we going in we ask about the sale the have to call like 5 different people just to find out if the snake is on sale finally they hit us with no it isn't after me and my wife talk it over again we decided we will buy the snake we say we want this one the guy struggles to get the snake in a small bucket is more like they where scared to handle the snake so I say just put it in the bag then they have to call more managers as a few more faces came up the next one more confused then the other no one can understand why it was ringing up then the only person really trying who dealt with the fishes keep scanning different barcodes until the only one that worked was the one that showed the sale this process took us over 10 mins even to ask about when the snake ate it felt like you were bothering them we just wanted someone who cared to really give us information about pet that was being purchased for a second time please train your employees better to be knowledgeable about the pets they are selling at Petco.
• AN

  Amy Nguyen

  Feb 3, 2026
  1.0
  Had the worst experience with this location today. My partner brought my dog in for his appointment that was for 10:30. The groomer asked if this experience was my puppy's first time and we confirmed that it was. He was brought to the back with no communication whatsoever about when the cut would begin and when he would be ready. They brought my dog back to the front at 12:30 to begin the cut. The groomer Melani cut his face, his paws, his nails. His entire body was left untouched and his face and paws are completely choppy and uneven. She then proceeded to charge us $110 for the services. When I called to express my concerns about the service, she said that it was discounted from $150 and that we need to train our dog. First of all, it's a dog's first cut- did you expect that he would sit there and not move an inch? He's not barking or biting so a little patience goes a long way. Secondly, $150 was never the issue. The issue is having no patience to finish the cut and leaving my dog to look insane and still charging us $110 and making it seem like it's a favor to us. Horrendous customer service. Do not bring your dog here for grooming services. UPDATE: as the response to my prior review, i definitely called the store multiple times. I spoke to the manager of the grooming section jeanette, and she seemed to want to rectify the situation. It seemed like we were in agreement that I would bring my puppy back to finish his cut, and that she would call me back to confirm my appointment. She never called me back. I've called multiple times since and left messages and have gotten no response. This is the worst customer experience, do not bring your pets here.

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