Banfield Pet Hospital

Reviews

• PS

  Purple Softa

  Sep 15, 2025
  4.0
  They really cared about our pet
• BO

  Brian O'Sullivan

  Aug 19, 2025
  1.0
  We took our Dog to a ER vet this week because she was unable to urinate. When she did urinate a little it was blood. The ER vet did a X-ray and an ultrasound and saw a bladder stone and an infection. They prescribed antibiotics and said to follow up with our vet at Banfield. We have had a wellness plan for 7 years with Banfield. When my wife called Banfield for the follow up visit she was told that they don’t treat that and we would have to go to a Specialist. We called the ER Vet that diagnosed her with the infection and bladder stone and he said that your vet at Banfield is absolutely wrong and should be involved in the treatment plan for our dog. In the meantime our dog is still urinating blood and we pay Banfield for nothing. How can Banfield treat a pet like this.
• KA

  Kayla Aguilera

  Dec 12, 2023
  1.0
  Highly do not recommend starting plans here at Banfield, and specifically don’t recommend the nanuet location. I have 2 cats on wellness plans and have had issues from the very beginning. My cats will be waiting to be picked up for hours because associates don’t call the owners on time.. (this has happened almost each and everytime I’ve brought my cats). I can only imagine how long they’ve gone without food, water, bathroom breaks, and being stuck in a carrier for hours. Both of my cats have gotten fixed through Banfield (before i knew how bad this company actually was) and after they were done, their area of incision was poorly maintained and treated. Only gave me pain medication for one day after the surgery and after nearly opening up my girl cat completely and sewing her shut (this is not how they normally fix female cats so seeing this was super disappointing). They do not care about the wellness of your pets, i brought my cat in over a week ago because of an odd heaving/cough he developed and they brought me into a treatment room that was extremely dirty. They decided to take him to the back for checkups and they refused to see him because they said he was aggressive and they prescribed him with a medication after no testing and no diagnosis. Each and everytime i have picked up both of my cats, they’ve acted like complete different cats. They isolate themselves, they’re aggressive, they hiss and growl and they’re both not normally like this. The type of “agreements” they have for their plans are scam likely, when you try to cancel they mention you must pay the balance of the plan in full or the services you’ve gotten discounted over the year. I am extremely disappointed that these employees and this company claim to “care” about the well-being of your pets but treats them in this manner. DO NOT SIGN UP FOR THESE SERVICES IF YOU CARE FOR YOUR PETS HEALTH AND WELL BEING.
• MR

  Marbely Rivera

  Aug 5, 2023
  1.0
  I normally don't believe in bashing businesses because I know things can happen .... but we just had the absolute worse ..most disgusting experience at Banfield of Nanuet. While facing the hardest moment in our furry sons life in having to make that horrible decision they lacked professionalism and respect. My poor pet had already been there 2 days before they knew how he was ... was not aggressive at all couldn't even hold his head up to eat ..basically paralyzed from neck down and they tell us we could not be there while they placed the line in ... that they had to muzzle him and we were only told this because I asked what the process was after they kept trying to get us to go pay first ... how do you tell an owner that is crying on the floor that they need to leave the room ...how do you tell them that the moment saliva touched a tech the dept of health would be called and he would be decapitated(exact words) just because we said he didnt and shouldn't be muzzled ...he was basically paralyzed no use of all 4 legs at all there was no way he would be able to attack anyone.... how do you chose to use those exact words with a grieving dog parent .... and this was Dr Lang ..one of the main doctors. when we first came in they were all nice but when I said I had found another crematory to work with things changed ..attitude changed . they tell us how their cremation place only picked up once a week .. and then sent to long island.... and u get the ashes 3 weeks later... this was never explained when we called them to set the appt in the 1st place This made us run to Vet Emergency Group of Nanuet instead ...there they treated him and us with the respect he deserved ... the ladies there were all beyond Amazing ...

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