Petco

Reviews

• AC

  Alice Costa

  Nov 10, 2025
  5.0
  The vet at Vetco was amazing and took the time to answer all my questions.
• EG

  Erica Goeller

  Oct 26, 2025
  5.0
  The staff is so friendly and courteous. This is one of my favorite locations to shop at. They are very knowledgeable and always willing to help. They also have a great selection of product! Food, clothing, and they offer vet and grooming services. Parking is always a breeze and there is never a long line.
• HS

  Hallie Sexton

  Oct 22, 2025
  5.0
  Great service. Only thing I would say is just takes a little longer than usual to restock items sometimes, but other than that they have a great staff and a wide variety of brands to choose from no matter what pet you have.
• SB

  Shaina Benjamin

  Oct 20, 2025
  5.0
  I love this Petco, the staff is so sweet and welcoming to my dog and I. He gets so excited to come because of how they greet and spoil him with pets. We buy most of our supplies from here and do occasional grooming.
• MB

  Madelyn Briones

  Oct 2, 2025
  1.0
  My experience in this store today was very horrible when I made the appointment I spoke to Emily she advised me that I should bring all my dog's papers which I did on the day of the visit. On the day of the visit I bring all my dog's papers including rabies immunization records even extra papers the entire time she was shaking her head letting me know that I didn't have the the proper papers for my dog to get groomed. Immediately I got confused because I didn't understand what other paper she was asking I was getting a little irritated, she noticed and started to call me out because I was giving her an attitude I told her the level of frustration because I didn't understand what other things she needed the date of the rabies was there the doctor's name literally everything was on the paper and because she didn't felt that they were proper papers she told me that my pet wasn't getting groomed I was so irritated that I started yelling and that's when she told me to get out the store three times threw me at the store I was so upset that I left the store in parking lot there I met with a couple of people that had told me that she was really nasty and that she's done the same thing to them immediately I went inside the store met with one of the floors supervisors name Mel very pleasant gentleman he gave me the corporate number which I call immediately I made a complaint about this young lady. Emily no customer service skills argue with me and have no resolution skills to be the front desk head. Anyhow I spoke to the corporate there they made it claim the representative was very polite and offered a free grooming in another Petco store even though it was nice of them but I want it to get my dog groomed that day so I immediately call PetSmart 5 minutes away from where I was at they immediately register me with them gave me a same-day appointment and it was actually cheaper $90 while Petco was charging me $150 and saw all my papers and told me I did have the proper papers. this experience show me that is not the store it's the Personnel that is in charge of receiving and giving the information at the store both stores have great products lots of merchandise and also have great representative like Mel in Pepco and people like Emily can damage and ruin the critics of a store while PetSmart we're very accommodating same day Less Price Less hustle and also the store was full letting me know that there's good customer service. Here some before and after picture. And how full was pertsmart and petco was empty and still pets mart was able to accommodate me all my papers was accepted. S

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