Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Cortlandt provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
164 reviews
5 stars
116
4 stars
17
3 stars
4
2 stars
4
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their caring and attentive treatment of pets, highlighting their professionalism and kindness.
Service Quality
While many reviews noted excellent service, some customers expressed frustration with long wait times and difficulties in scheduling appointments.
Veterinary Expertise
Several reviews mentioned the competence and knowledge of the veterinarians, although there were complaints about inconsistent care and misdiagnoses.
Customer Experience
Customers appreciated the welcoming atmosphere and the helpfulness of the staff, though some reported negative experiences with front desk personnel.
Appointment Availability
A recurring issue was the difficulty in securing timely appointments, especially for urgent care, leading to dissatisfaction among some clients.
- CLClifford LangNov 11, 20255.0My dog went in for his annual dental cleaning. Everything went well as usual. I've been happy with Banfield for 25 years. All of my dogs were treated well. This is only my second visit to this particular Banfield but it's just as good as I expected.
- KKKelly Jo Briscoe (kellyjo562)Oct 26, 20255.0We took our cat Frost there today and had an incredible experience. The staff was super helpful, especially our vet tech Miranda, they listened to our needs and with handling our shy at best cat.
- JJJustinaOct 2, 20255.0Banfield at Cortlandt is wonderful! The staff are amazing with service and caring about my dogs needs, their hard working, friendly and love our pets! The vets are professional& knowledgeable. A clean, welcoming atmosphere for all to visit. We’re in good hands here with our pets. Please continue to care for the furry ones. Thank you for all you do.
- AOAnnette OsOct 2, 20255.0great dr and assistants
- LRLynn RobertsonSep 25, 20251.0This office does not have regular veterinary staff. They use on call vets. The one we had was terrible and was not even able to write a prescription for heart guard because he didn't have a prescription pad. They also constantly encourage dropping off your pet rather than see an actual vet. They use to be okay, but now they are horrible
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Cortlandt offer?
Banfield Pet Hospital offers comprehensive veterinary services including preventive care, vaccinations, dental care, parasite control, nutrition advice, spay/neuter surgeries, microchipping, DNA testing, and end of life care for dogs, cats, and small animals.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but during hospital hours, they offer urgent care advice and referrals. Outside of those hours, you should contact your local emergency hospital.
Can I get veterinary care remotely from Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support from veterinarians via the Vet Chat™ feature on the Banfield app.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
An Optimum Wellness Plan provides annual preventive care including head-to-tail exams, vaccines, dental care, and nutritional consultations. It renews annually and offers discounts on treatments.
What are the hospital hours for Banfield Pet Hospital in Cortlandt?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, and on weekends from 8:00 AM to 5:00 PM. It is closed on major holidays such as Christmas and New Year's Day.
How can I schedule an appointment with Banfield Pet Hospital?
Appointments can be scheduled online through Banfield's website or app, including options for in-room visits, drop-offs, and virtual visits for Optimum Wellness Plan clients.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to ensure timely service and quality care for your pets.
What nearby places can I visit when I come to Banfield Pet Hospital?
Nearby, you can visit the United Artist Movie Theater or Regal UA Cortlandt Town Center for entertainment before or after your visit to Banfield Pet Hospital.
Are there convenient services near Banfield Pet Hospital for errands?
Yes, nearby places include Chase Bank and Western Union for your banking or money transfer needs, and UPS Access Point location for courier services.
Where can I shop for pet supplies or general goods near Banfield?
You can find pet supplies and other shopping options nearby at Walmart Mohegan Lake, Michaels Stores for crafts, and Five Below for discount items and fashion accessories.