Brand Certified
Banfield Pet Hospital
4.2(154 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
88 Dunning Rd, Middletown, NY
10940, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(845) 343-6550
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Middletown provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.2
154 reviews
5 stars
103
4 stars
22
3 stars
4
2 stars2
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Feedback is mixed regarding staff professionalism, with some praising their kindness and care, while others report unprofessional behavior and rudeness, particularly from front desk staff.
Quality of Care
Many customers express satisfaction with the quality of veterinary care provided, highlighting the compassion and thoroughness of the veterinarians and staff.
Customer Service
There are numerous complaints about poor customer service, including long wait times, difficulty in scheduling appointments, and unresponsive communication.
Pricing and Billing
Several reviews mention dissatisfaction with pricing, particularly regarding the wellness plan and unexpected charges, leading to feelings of being misled.
Overall Experience
While some customers have had positive experiences and appreciate the care for their pets, others report significant issues that have led them to seek alternative veterinary services.
- CHcaitlin higginsJan 21, 20261.0I would give 0 stars if I could. Extremely disappointed with this clinic. The Practice Manager, Wendy, and her staff were unprofessional, rude, and dismissive. My cat has a documented vaccine allergy, yet my concerns were ignored and I was treated with blatant disrespect.
- KRKenneth ReevesDec 21, 20255.0Never had a issue in my 10 years.
- DDDakota DDec 4, 20255.0Very nice people, seemed like the genuinely wanted to help my cat Mr.Tickle-Belly but old age go to him. I would recommend seeing veterinarian Dr.Jaworski if you want someone you can trust. Besides that good prices I was expecting a expensive bill $,$$ but it was better than I expecting to be. $$
- YRYvette RamosNov 13, 20255.0My experience with The Banfield Hospital is positive. My baby Hershey is always cared for and all of my concerns are always addressed. The care my baby receives is great. From the receptionist to the doctors, everyone is always pleasant and helpful. Keep up the Good Work!!!
- ABAri BOct 29, 20255.0GREAT experience! The front desk, Dr. Martin and Sara - all awesome at what they do. I was taken in fairly on time and the whole visit for my dog’s annual was 30 minutes from start to finish. They were gentle with him and just an overall great experience. I’ll be back!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet services does Banfield Pet Hospital in Middletown offer?
Banfield Pet Hospital provides preventive care, vaccinations, dental care, parasite control, nutrition and behavioral counseling, microchipping, spay/neuter services, DNA testing, and end of life care.
Does Banfield Pet Hospital offer emergency care?
No, Banfield does not provide emergency care. However, during hospital hours you can call for urgent care advice and referrals. For emergencies outside of these hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What are the operating hours for Banfield Pet Hospital in Middletown?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays like Thanksgiving and Christmas.
How can I schedule an appointment at Banfield Pet Hospital in Middletown?
You can schedule an appointment online via Banfield's website or through their app available on Apple App Store and Google Play.
What is included in the Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, dental care, and nutrition consultations, with automatic renewal each year.
Are appointments required at Banfield Pet Hospital in Middletown?
Yes, appointments are required to ensure quality care and service for your pet.
What nearby pet-related stores could I visit when going to Banfield Pet Hospital?
PetSmart is conveniently located nearby, offering pet supplies and additional pet services that you might find helpful when visiting Banfield.
Are there places to eat near Banfield Pet Hospital in Middletown?
Yes, Joey's Pizza is a nearby restaurant where you can enjoy a meal before or after your pet's appointment at Banfield.
What other shopping options are available near Banfield Pet Hospital?
Nearby shopping options include Sierra department store, Michaels crafts shop, and T.J. Maxx for clothing and more, allowing you to run multiple errands in one trip.
Brand Certified Facts from Banfield Pet Hospital
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