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Bond Vet - Upper West Side at 77th Street

4.7
(671 reviews)

Business Details

352 Amsterdam Ave, Manhattan, NY
10024, United States
(212) 729-9661
https://bondvet.com/c/upper-west-side-animal-hospital

About

VeterinarianAnimal HospitalEmergency Veterinarian ServiceVeterinary Pharmacy
Bond Vet - UWS at 77th Street is a new breed of vet clinic, offering urgent and primary care for dogs and cats in a welcoming, modern atmosphere. Conveniently located between 76th and 77th streets on Amsterdam Avenue on the Upper West Side, our best-in-class veterinary team is here for you: Visit us for preventative care, like vaccinations and checkups, or for urgent care, like stomach issues and wound treatment. Walk in or book ahead of time online. We're located at 352 Amsterdam Ave, off of the 1,2,3 at 72nd Street Broadway station.

Location

Bond Vet - Upper West Side at 77th Street
352 Amsterdam Ave, Manhattan, NY
10024, United States

Hours

Reviews

4.7
671 reviews
5 stars
594
4 stars
20
3 stars
4
2 stars
7
1 star
46

What are people saying?

AI-generated from recent customer reviews

Quality of Care

While many customers praised the compassionate and attentive care provided by the staff, several reviews expressed concerns about the quality of medical treatment and misdiagnoses.

Pricing Concerns

Numerous customers reported feeling that the pricing was excessive and felt pressured into unnecessary procedures, leading to dissatisfaction with the overall value of services.

Staff Professionalism

Feedback varied regarding staff professionalism; while some praised the friendly and helpful nature of the team, others reported experiences of coldness and condescension from receptionists and veterinarians.

Communication Issues

Several reviews highlighted poor communication regarding treatment plans and follow-ups, with some customers feeling their concerns were not adequately addressed.

Facility Experience

The clinic's cleanliness and modern facilities received positive remarks, contributing to a generally welcoming atmosphere.
  • AR
    Amanda R
    Feb 11, 2026
    5.0
    Very affordable, clean and organized. The vet was really kind and informative. Everyone on the staff was very sweet.
  • AC
    Alexandra Cave
    Feb 2, 2026
    2.0
    I’m extremely disappointed with my recent experience at Bond. Charging $113.50 for a simple "bandage application" is unacceptable, especially given that the bandage fell off within five minutes of leaving the office. We returned immediately, only for it to fall off again minutes later. This raises serious concerns about both the quality of care and the justification for the charge. Pricing across the visit felt excessive and disproportionate to the service provided. In addition, after my dog was bandaged and brought back to the waiting room, the vet tech realized they had forgotten to administer the vaccines entirely, requiring yet another interruption. Despite ~$750 in charges, my dog’s ear was not even fully drained. The overall experience felt careless, disorganized, and deeply disappointing. Given the cost, I expected a far higher standard of care and professionalism. I will not be returning to Bond and will be sharing this experience so others are aware.
  • RR
    Rebekah
    Jan 16, 2026
    5.0
    Bond Vet was amazing with my little baby Peppermint. They took such good care of her. I recommend Bond Vet for you feline care. 5 🌟 🌟 🌟 🌟🌟 from me.
  • MM
    Matt Mayfield
    Jan 12, 2026
    1.0
    We have been taking our dogs to Westside for almost half a a decade. The only reason we take them there, or have ever taken them there is out of location and convenience. The people that work at the front are cold, rude and unprofessional. The doctors are usually nice, but they’re not review worthy. We brought our smaller dog in today, and they “shoo’d” us out of the building because he was scared and looking back. He might not have been had they not been dragging him by his harness, rather than picking him up. They also shared no condolences or showed any care or compassion when our Aussie, who they’ve treated dozens of times, was diagnosed with hemangiocarcoma at another vet. He recently passed away, and I thank God everyday we went to another animal hospital and not Westside. I can’t image my dogs last moments being in a building filled with callous and cold people. If you HAVE to take your dog somewhere, I would recommend this place as the last resort. Poorly trained people working with well trained animals is a backwards anomaly that I don’t recommend you experience.
  • AC
    Andrea Cuadros
    Nov 25, 2025
    1.0
    I think the staff tries their best, but the receptionist condescending tone or even trying to do a follow up for emergency care felt impossible. I did not feel they cared for my pets health, I tried multiple routes to work with them as I had already spent a lot of money on tests but I ended up having to switch practices. Their facility does look nice! One extra thing is they struggled a LOT to take a sample of blood from my cat which left him extremely scared. Just beware

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