Bond Vet - Kips Bay

Reviews

• IW

  I W

  Feb 23, 2026
  1.0
  On February 21, 2026, I brought my dog, to the Kip’s Bay location of Bond Vet for an appointment with Dr. Danielle Greenspan after a frightening night. Around 11:00 PM on February 20, 2026, my dog became very sick after likely eating a sausage. He was panting, shaking, and clearly in distress. He vomited the sausage and then continued vomiting fluids. He was also constipated and appeared extremely uncomfortable. He was not improving, and I was deeply worried something serious was wrong, possibly a blockage. I scheduled an appointment for the next morning and arrived early due to my concern. The staff assisted in bringing him inside and converted the visit to an emergent case, even though I already had an appointment. I explained all of his symptoms to Dr. Greenspan, the vomiting, constipation, panting, shaking, and how unwell he seemed. I specifically expressed concern about a potential obstruction. However, the constipation concern felt dismissed, and the focus shifted toward possible toxin exposure. No X-ray was performed to rule out an intestinal blockage. After examining him, I was told he would be placed under observation. I took that as a hopeful sign that he would stabilize. Instead, I was later told he required IV fluids due to dehydration, but I was never clearly informed of the underlying cause of his condition. The conversation quickly shifted to costs; over $1,000+ for the emergency visit, observation, lab work, catheter placement, and IV treatment. I later find out that an additional observation fee going to be added if my dog stay there more time, even though less than an hour had passed and I have paid for observation. When I questioned why I will get charged again for observation that I had already paid for, I was told it was due to a shift change. I had consented to pay for medical observation, not for internal staffing transitions. The lab results, which were not provided to me that day, later showed elevated kidney and liver enzymes, which deeply alarmed me. I asked whether protective treatments could be given and whether imaging should be performed to rule out obstruction or other internal issues. I was advised to take him home, monitor him, and give him water and chicken broth. At the end of the visit, I was asked to sign discharge paperwork. I felt confused and pressured but trusted the medical guidance I was given. When I brought Mico home, he did not appear stable. He began vomiting again and worsened quickly. I rushed to make an emergency appointment at the Chelsea location, but my beloved baby passed away. My heart is broken. Afterward, I called to request the lab results and searched for answers on my own. Based on the symptoms and lab findings, I learned that an obstruction could have been a strong possibility. An X-ray may have helped confirm or rule this out. I am left wondering whether more could have been done. I am not someone who speaks negatively about doctors. I understand that veterinary medicine is complex and that outcomes are not always predictable. But in moments like this, compassion, careful listening, and thorough evaluation matter deeply. Pets are not just medical cases; they are family members. This was never about money. It was about wanting clarity, a clear plan, and a comprehensive effort to determine what was wrong. Instead, my dog died, and I still do not have a clear answer as to why. As pet owners, we place immense trust in veterinarians during some of the most vulnerable moments of our lives. I am left grieving not only the loss of but my dog also the painful uncertainty of whether additional testing or intervention could have changed the outcome. I am sharing this so other pet owners understand the importance of advocating strongly for their pets and seeking immediate emergency care if they feel something is seriously wrong. Losing a dog is devastating. Losing a dog without clear answers is even harder. My dog was deeply loved. I trusted the guidance I was given. Now I am left with heartbreak.
• BJ

  bruce jaeger

  Jan 25, 2026
  5.0
  We met w Dr Greenspan @ the lips bay location and she was phenomenal. Extremely knowledgeable and communicative. To be quite honest better than our present vet We will be transitioning to Bond Vet for all my pet care Extremely impressed w the quality of care we received
• TS

  Trudy Steibl

  Jan 22, 2026
  5.0
  Lovely place, courteous, efficient and immediate help. They let you know exactly what’s happening with your pet and are caring and thorough. Very happy to have found them.
• HH

  Hope

  Jan 21, 2026
  5.0
  They are phenomenal. Super patient, Dr Prescott and Anthony the vet tech are superb. I've never seen any vets or vet techs handle my difficult Tortie like Anthony and Dr Prescott. So professional and cat whisperers. They listened, were very thorough and knowledgeable and just superb. My sick and high strung cat went in howling and came home a happy happy girl. Prices are very reasonable. The whole staff, Kim, Emily, and Jailene are super professional and thorough and everyone was very helpful and kind. Thank you all so much!!
• KK

  Karina

  Jan 6, 2026
  5.0
  My can has been a BondVet client for almost 6 years now and we’ve been through thick and thin with this clinic! Dr Greenspan at KipsBay location is absolutely wonderful - super knowledgeable, compassionate and friendly. Highly recommend!

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