I’ve had nothing but A+++ experiences with Bond Vet Kips Bay across multiple visits. Their team consistently goes above and beyond any expectation I’ve ever had for a multi-location practice, and even most independent practices, with a level of hospitality and empathy reminiscent of decades past.
My first experience with this location was in 2022, when my older cat became seriously ill while I was out of the country. My sister brought him in, and although they weren’t equipped to treat the complexity of his condition, they were upfront and honest about their limitations. They made an initial diagnostic, clearly explained why they couldn’t provide a full diagnosis, never tried to upsell anything, and communicated thoroughly every time we needed a report. They even created a same-day emergency appointment and provided medication so he could eat again. It ultimately took three specialty vets and surgery to diagnose his punctured intestine, an issue that mimicked cancer, which shows how difficult this case was. Bond Vet was focused entirely on getting him help, not making money.
My second experience was exceptional. I was recently fostering a terrified, semi-feral stray cat (now known as Waffles) and needed help moving her from a kennel into a carrier. After calling several shelters, rescues, and vets, Bond Vet, specifically Rose, was the only one who said yes. Rose is truly extraordinary. This cat would hiss even when I fed her, so the idea of moving her safely felt impossible. Not only did Rose brainstorm solutions with me, she actually went out of her way after hours to stop by and help in person. Waffles was running circles across the grid of the kennel walls, not even on flat surfaces, swatting, hissing, the whole nine yards. Somehow Rose still managed to get her into the carrier. Her personableness and compassion, her willingness to help when she absolutely didn’t have to, her skill with a cat as intensely defensive as Waffles, her going above and beyond for someone who wasn’t even yet a client, and her genuine care for her work and animals are the reason I immediately scheduled an appointment for our younger cat the next day.
That visit was fantastic as well. Dr. Prescott, Rose, and the vet tech were all amazing, and they even thoughtfully took a commemorative photo of our cat with her stats since it was her first vet visit. Dr. Prescott was a complete sweetheart and was very thorough in her assessments; she even called us directly herself to update us on our cat's lab results. Because of them, we’re bringing our older cat back for his annual in two weeks.
We’ve always used independent small practices, his most recent vet before we moved to NYC trained at the Royal Veterinary College (iykyk), and we were hesitant to switch given our cat’s extensive medical history—especially after encountering so many clinics that were either incompetent, clearly just after our money, or both. Bond Vet Kips Bay falls under none of those. After moving from out of state, we had trouble finding a vet where we truly felt comfortable. Meeting Rose changed that. She’s not only a spectacular representative of Bond Vet, she (and Dr. Prescott during our visit) also reinforced our trust in the practice and made us feel confident enough to bring both of our cats here.
We’re truly grateful!!