Bond Vet - Hell's Kitchen

4.3
244 reviews
hell's kitchen bond vet  lobby staff friendly warm compassionate

About

VeterinarianAnimal HospitalEmergency Veterinarian ServiceVeterinary Pharmacy
Bond Vet Hell’s Kitchen is a modern and friendly veterinary clinic offering primary and urgent care. Our mission is to strengthen the human-animal bond through better pet care — a simple concept that permeates everything we do. We know pets and people don’t really look forward to going to the vet, so we’ve reimagined the experience from the ground up. Our clinics are warm and welcoming, with neutral lighting, hydration stations, dog treat bars and comfortable furniture. We have an in-house tech team to build better, more seamless veterinary technology that makes it easy for pet parents to book appointments and vets to log records and communicate with clients. We offer options and upfront pricing when it comes to diagnostics and next steps.

Location

Bond Vet - Hell's Kitchen
631 10th Ave, Manhattan, NY
10036, United States

Hours

Reviews

4.3
244 reviews
5 stars
195
4 stars
4
3 stars
5
2 stars
8
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported difficulties in reaching staff, with long wait times for responses and lack of follow-up on important issues.

Quality of Care

While some customers praised the vets for their knowledge and care, others expressed concerns about misdiagnoses and inadequate treatment.

Pricing Transparency

Numerous reviews highlighted issues with high costs and unclear pricing, leading to feelings of being overcharged or misled about necessary treatments.

Staff Professionalism

Feedback varied on staff professionalism, with some praising the kindness and attentiveness of the team, while others reported rude or unhelpful interactions.

Facility Experience

The clinic's environment received positive remarks for cleanliness and a welcoming atmosphere, although some felt the corporate feel detracted from personal care.
  • BL
    Brea Lipe
    Nov 4, 2025
    1.0
    Really incompetent care for something that should not be that hard. Is frustrating to sirens the money when they really can't do something as simple as treat a rescue puppy for worms.
  • RB
    Richard Balogh
    Oct 27, 2025
    1.0
    The Vet has gone to a strictly AI service, over the last 4 days I have left 10 phone messages along with 6 text messages with no response, impossible to get a human on the phone Already looking for a new vet
  • DV
    Darcie Vigliano
    Oct 6, 2025
    1.0
    I think the vets here are probably good and well-meaning, but the way the business is set up seems like it doesn’t benefit the pets. I took my dog here maybe 4? times out of convenience when her normal vet was booked, and I regret it. I think there’s something about a small-business longterm vet that’s important, that has a relationship with your animal. I found a lack of wisdom. My dog was really sick, and she wasn’t going to get better. Her normal vet clocked this as soon as we walked in - I took her straight there after feeling like something at Bond was off. The way they present tests and care, literally checking or unchecking boxes with the cost estimate, doesn’t set the dog up for good care. I want a vet who can read the situation and tell me what to prioritize. When I brought her back to her normal vet, there were a lot of things that Bond either didn’t catch or mention. They didn’t follow up whatsoever, and about 6 months after she died, I got an email that her visit summary was ready to read in the portal. The other vet- I got a condolences card signed by the entire staff, full of heartfelt and touching words and memories they had of her. You deserve care like this! Again, I think these are probably good doctors, but the format of this (and places like it) degrades the care. It might not be obvious at first, and is probably fine to pick up prescriptions or just run in every once in a while, but the convenience comes at a price. If your dog needs care urgently, there’s VEG and other emergency rooms. Otherwise I would just find and develop a relationship with a neighborhood vet that you can call (even when you’re just worried and not sure anything is wrong) and they can hear your concerns and tell you to come in or not.
  • KE
    Kristen Eliza
    Sep 20, 2025
    2.0
    Really love this vet and their vibe, but I walked in today to ask a simple question about a prescription I was recommended and waited over an hour for a receptionist to come out and help me. They didn’t answer any of my phone calls for about a week, so I walked in and waited far too long for someone to come out and say something…
  • DA
    Daryl Araneta
    Sep 9, 2025
    5.0
    This place was amazing! My dog was so anxious get their check-up for their ears but the staff was so welcoming and caring. The facilities were also immaculate. Shout-out to Dr. Harleen for taking care of Mia

Frequently Asked Questions About Bond Vet - Hell's Kitchen

What services does Bond Vet - Hell's Kitchen offer?

Bond Vet - Hell's Kitchen offers primary and urgent veterinary care, including diagnostics and veterinary pharmacy services.

What are the operating hours for Bond Vet - Hell's Kitchen?

The clinic is open every day from 9:00 AM to 7:00 PM.