Petco

4.1
565 reviews

About

Pet StorePet supply store
Visit your Latham Pet Store located at 664 New Loudon Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
664 New Loudon Rd, Latham, NY
12110-4050, United States

Hours

Reviews

4.1
559 reviews
5 stars
322
4 stars
115
3 stars
48
2 stars
24
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised the friendly and helpful service, others reported rude or unprofessional behavior from certain employees.

Store Cleanliness

The store is generally noted to be clean and well-organized, contributing positively to the shopping experience.

Product Availability

Customers appreciate the variety of products available, but some expressed frustration with stock inconsistencies and the lack of certain popular items.

Grooming Services

Grooming experiences vary widely; some customers are satisfied with the service, while others reported issues with staff handling and management.

Pet Care Quality

Concerns were raised about the care of live animals in the store, with reports of unhealthy conditions for fish and reptiles.
  • MB
    Michelle Bevevino
    Nov 16, 2025
    5.0
    Staff nice- great prices on saltwater fish- makes the hobby affordable
  • DS
    Dean Scully
    Oct 30, 2025
    5.0
    I purchase most everything online and pickup at store. It’s a clean store and the staff are always courteous and helpful.
  • RF
    Retta F
    Oct 24, 2025
    1.0
    Petco has lost a customer today. I have spent plenty of money at this store. I have made plenty of purchases that I could have made at their competition. I mainly purchased Greenie Pill Pockets and Fortiflora for my two cats. I never took note of what was stated on their receipts until recently. I had earned a $10. Off coupon on my next visit between the dates of October 3 and October 24. Today is October 24....I went in today....thinking that my coupon expired today, close of business. The cashier apologized and told me that the coupon had expired. I tried reasoning with her...that today wasn't over...and all of my experiences with any coupon....it is the day after the expiration date that the coupon becomes null and void. Nope....not at Petco. My aggravation may seem petty....but because of my experience....I will no longer shop at Petco....their loss.
  • SQ
    Susan Quillin
    Oct 14, 2025
    5.0
    It was an easy and pleasant experience. I called ahead, found they had what i needed, and grabbed it right away when I walked in. Of course, I grabbed the wrong thing I needed Royal Cannin PUG food, but grabbed BULL DOG food. The check out associate turned out to be the same person I spoke with on the phone. He asked if I was sure and let me know that I had called about PUG food. He went back and retrieved the correct food. All was well!
  • FX
    Fu Xiaoli
    Oct 11, 2025
    3.0
    Usually I love the groomer service here as they are more friendly and patient to dogs. But it seems something wrong with the management system. I booked an appointment online and it was canceled very quickly. After no response by asking for a good time, I booked another one at 8:30 the next morning. The staff told me the groomer not showed up and asked me to come back at 9:00. The thing is her attitude and poker face. She played as if she were not a staff of Petco and had nothing to do with the business. Please don’t show availability if the appointment cannot be made successfully. Some staff just don’t show their professional service attitude.

Frequently Asked Questions About Petco

Does the Petco Latham location have a vet hospital?

No, Petco Latham does not have a full-service vet hospital.

Does Petco Latham offer vaccinations?

Yes, Petco Latham provides vaccinations.