Brand Certified
Banfield Pet Hospital
4.1(325 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
609 Troy Schenectady Rd, Latham, NY
12110, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(518) 220-9017
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Latham provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
325 reviews
5 stars
216
4 stars
35
3 stars
21
2 stars
10
1 star
43
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion, especially during difficult times such as euthanasia.
Customer Service Issues
Several reviews highlighted poor communication and customer service, including long wait times and lack of follow-up.
Wellness Plan Concerns
While some customers appreciated the wellness plans, others felt they were upsold unnecessary services and faced unexpected costs.
Mixed Experiences
Feedback varied significantly, with some customers expressing satisfaction with care and others reporting serious concerns about misdiagnoses and treatment.
Staff Friendliness
Despite some negative experiences, many reviews noted that the staff were friendly and caring towards pets.
- CEChris EvansFeb 23, 20265.0My wife and I brought our Mini Poodle here for her first set of shots. We couldn't ask for better more kind people to trust our baby with. Although they did threaten to"steal" her. They did such a great job with her and even gave her a little trim where needed. Definitely our new go to vet.
- BWBetsy WeaverFeb 11, 20265.0Every one that works there is absolutely amazing and super friendly I love taking my pets there they treat me very nice 👍
- BHBarbara HendersonJan 21, 20265.0The team here are great. Dr Carpenter has been wonderful with my cat.
- AWAbigail WagnerDec 10, 20255.0Everyone at Banfield Latham is absolutely wonderful! Not only is it a super affordable option for pet health, but every single employee from the front desk girls, vet techs to the doctors are incredible and really make you feel like you and your pet are valued. I am an anxious kitty mom, and everytime I call with any question no matter how small they validate me and address my concerns. I couldn't recommend this place more!
- ABAlicia BusheyDec 9, 20251.0I’m very disappointed in this facility and their lack of training front staff on critical pet symptoms. I called this office with concerns over my 6YO cat’s health (described specific symptoms that I now understand as very concerning for a cat) on a Monday and they told me to bring her in Friday. I ended up bringing her in Thursday when her symptoms appeared worse. Unfortunately, after a lot of critical 24 hour care at a nearby facility, my cat passed away as her health was too degraded to recover. I made a mistake with trusting this clinic to provide care guidance. If Banfield had properly trained their staff to identify critical symptoms when pet owners call for help, she may still be here. I attempted to contact Banfield with this issue and they supposedly called my phone but did not bother to even leave a voicemail to attempt to rectify the situation. I highly do not recommend this facility to care for your animals.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Latham offer for pet health care?
Banfield Pet Hospital offers a full range of services including preventive care, vaccinations, dental care, parasite control, nutritional and behavioral counseling, spay/neuter, microchipping, DNA testing, and end-of-life care.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers.
Can I schedule an appointment online with Banfield Pet Hospital?
Yes, you can schedule an appointment online through their website or via their mobile app available on iOS and Android.
What are the operating hours of Banfield Pet Hospital in Latham?
They are open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 9:00 AM to 4:00 PM. The hospital is closed on major holidays.
What is included in the Optimum Wellness Plan at Banfield?
The plan provides annual preventive care including exams, vaccines, diagnostics, nutritional consultations, and dental care, with automatic renewal every 12 months unless paid in full at enrollment.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required for visits at Banfield Pet Hospital.
Is Banfield Pet Hospital welcoming to LGBTQ clients?
Yes, Banfield Pet Hospital welcomes LGBTQ clients.
What nearby places can I visit around Banfield Pet Hospital in Latham?
Near Banfield Pet Hospital, you can visit PetSmart for pet supplies, DICK'S Sporting Goods for outdoor gear, and CoreLife Eatery for a healthy meal after your visit.
How can nearby businesses like PetSmart benefit Banfield Pet Hospital customers?
Customers can conveniently shop for pet products and services at nearby PetSmart, complementing veterinary care provided by Banfield Pet Hospital.
Are there family-friendly dining options near Banfield Pet Hospital?
Yes, nearby family-friendly dining options include Uno Pizzeria & Grill and Chuck E. Cheese, making it easy to enjoy a meal while visiting the area.
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