Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Banfield Pet Hospital
2135 Jericho Turnpike, Garden City Park, NY
11040, United States
Hours
Reviews
4.1
276 reviews
5 stars
190
4 stars
21
3 stars
9
2 stars
5
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, particularly at the front desk, leading to frustration and dissatisfaction.
Communication Issues
Frequent complaints about poor communication, including failure to provide updates on pets' status and difficulty reaching staff by phone.
Staff Competence
While some staff members received praise for their care and professionalism, others were criticized for being dismissive and lacking empathy.
Operational Challenges
Customers noted significant delays and disorganization, particularly with appointment scheduling and drop-off procedures.
Facility Conditions
Mixed reviews on cleanliness and overall environment, with some praising the facility while others described it as filthy.
- APAshley PierreOct 31, 20251.0This location is so rude they will NOT accommodate you at all. They called me to rush me to my appointment and once I got there they told me they can’t see my puppy. They have this black woman as the manager and she was not helpful at all in any way. She was questioning me as if I was an employee or she was a police officer pulling me over Not even the doctor was helpful. Who hid in the back office & wouldn’t see me because I was late for a check up appointment which is ridiculous and not good customer service. Go somewhere else this place is not a good place to trust your animals with! This should be a friendly , helpful environment. Fire the whole staff to be honest.
- AAAnnaOct 28, 20251.0Unfortunately after 8 years a Banfield member at so many locations, across the country due to active military household - we settled to New York this year. Due to the experience at this specific location over two visits, is the reason we have decided to leave Banfield. We drove from Astoria to this location, to be at a “not so crazy” location compared to a NYC 5Boro location, and we just had to go back home because the staff made a mistake and failed to inform us in advance that we needed to be sent medication for reactive dogs to help calm them, this has always been clearly indicated in her notes in their system, it slipped my mind that my dog was given this before as it was such an early morning rushed drop off, so we wasted the entire work morning just traveling for nothing on our time, our hour/ dollar, scheduling all around this appointment. Not only that, we showed up at 7:30 am as we were told for drop off and the staff was late to open, they never pick up their phones anyways, the only way to get to speak to a person on the phone is if you leave a voicemail only. we were outside in the cold just trying to knock. The doctor for the dental was also late, and their team suggested we wait another hour until the doctor came in at 9am. Although the staff is kind and helpful, their disorganization and no attention to detail really is disappointing to the Banfield Franchise, I’ve had nothing but positive experiences from all other locations I’ve been to. Unfortunately we will be cancelling our premium plan and will be searching for a more specialized local veterinarian.
- SJSelena Johnson-TurnerOct 25, 20255.0I love the care they give to every animal. It's quite and clean there and the staff is very pleasant.
- JGJoseph GarciaOct 21, 20251.0I would love to give a -1 this time, because my poor cat was a scheduled for a booster shot with a dropped off 0900. I have to go to location because it was already 6 pm and I have not heard from the office; to my surprise and disappointment she was not ready and I was told that they were running super late due to staffing shortage. Myself and another pet owner who was there since 5 pm had to wait for 2 additional hours. This situation it is not acceptable and things need to change because my poor cat is under so much stress. She doesn’t do well with long unnecessary stays. Please you are dealing with animals that can’t communicate like humans and let you know how stressful it is to be locked up for hours specially when they are not used to. I am so upset.
- RCRay ChillOct 10, 20255.0I came to a different location close to me cause the other location didn't have a room for my pet, and it was the best experience I had to the point that they gained another member/pet to the family.... Kaylon made us feel at home... the best customer service at banfield Garden City...
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in Garden City Park?
Banfield Pet Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 5:00 PM. The hospital is closed on Sundays and certain holidays.
Does Banfield Pet Hospital require appointments for pet care services?
Yes, appointments are required for all services at Banfield Pet Hospital to ensure your pet receives timely and personalized care.
What types of veterinary services does Banfield Pet Hospital offer?
Banfield Pet Hospital offers a wide range of services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter procedures, end-of-life care, microchipping, and DNA testing.
Is Banfield Pet Hospital wheelchair accessible and welcoming to all clients?
Yes, the hospital has wheelchair accessible restrooms and welcomes LGBTQ+ clients to provide an inclusive and comfortable environment.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call during hospital hours for urgent care advice and referrals. For after-hours emergencies, please contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment at Banfield Pet Hospital online via their official website or through their mobile app available on iOS and Android.
Where is Banfield Pet Hospital located in Garden City Park?
Banfield Pet Hospital is located at 2135 Jericho Turnpike, Garden City Park, NY 11040, USA.
Are there other pet-related services near Banfield Pet Hospital?
Yes, nearby you can find Crawford Dog & Cat Hospital, a veterinarian clinic, and Super Paws Dog Training for professional dog training services.
What are some nearby dining options to visit before or after your appointment at Banfield Pet Hospital?
Some local dining options include The Greek Place for Mediterranean cuisine, Otaki Sushi for Japanese food, Merengue Dominican Restaurant for Caribbean flavors, and Port Cafe offering Portuguese and American dishes.
How can nearby places like HanoverBank or Wired Coffee House enhance my visit to Banfield Pet Hospital?
After your pet's appointment at Banfield Pet Hospital, you can conveniently access HanoverBank for any banking needs or relax at Wired Coffee House, a nearby coffee shop and café.