Compassionate Care
Many customers praised the staff for their kindness and compassion towards pets and their owners, particularly highlighting Dr. Ortez and Dr. Hall.
Mixed Experiences with Exotics
While some customers had positive experiences with common pets, several reviews indicated dissatisfaction with the care provided for exotic animals, citing incomplete examinations and misdiagnoses.
Appointment Availability Issues
Multiple reviews mentioned difficulties in securing timely appointments, especially for urgent cases, leading to frustration among pet owners.
Professionalism Concerns
There were complaints regarding the professionalism of some staff members, particularly in communication and follow-up, which affected customer trust.
Overall Satisfaction
Despite some negative feedback, many long-term customers expressed high satisfaction with the overall care and service provided by the hospital.