Petco

4.3
2314 reviews

About

Pet StorePet supply storePetco
Visit your East Elmhurst Pet Store located at 7507 31st Avenue for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
7507 31st Ave, East Elmhurst, NY
11370, United States

Hours

Reviews

4.3
2,293 reviews
5 stars
1,416
4 stars
468
3 stars
183
2 stars
56
1 star
170

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, there were several complaints about rudeness and lack of attention from employees.

Checkout Experience

Numerous reviews highlighted long wait times at checkout due to understaffing, with customers expressing frustration over the slow service.

Store Cleanliness

Many customers noted the store's cleanliness and organization, appreciating the well-kept environment.

Product Availability

Customers reported issues with product availability, particularly for specific pet food items, leading to dissatisfaction with inventory management.

Grooming Services

Grooming services received mixed reviews; while some customers were satisfied with the care their pets received, others reported negative experiences with specific groomers.
  • YS
    Yubran Sandoval
    2 days ago
    3.0
    They need run the store with better service at the registers. Maybe they need to hire more staff to service the customer through the whole area.
  • KK
    Kara Daumont (Kmurdas)
    Jan 4, 2026
    4.0
    Very large has everything u could need b for your pet helpful staff a little busy....
  • CM
    Carlos J. Montero
    Jan 2, 2026
    3.0
    The service Great. I'd say fantastic. However the people in that neighborhood very ordinary people. Pushing when in line. Looking to talk to anyone. Very annoying but the worst part is that kind of customers when reach the cashiers instead of having consideration to the long line. They star talking Looking for conversation with the cashier to everyone to listen their stupid stories. Bad experience. Like I said the service Great it's just the neighborhood's people who mess everything up. We'll never go back to the store location again.
  • MM
    Michael
    Dec 27, 2025
    5.0
    The associate was very helpful and assisted me with setting up my APP with Petco. He also found that I had an account and I had several coupons to use...this saved me alot. I appreciate his assistance and patience.
  • JL
    Jose lopez
    Dec 20, 2025
    5.0
    Workers are very helpful and informative. Also ready to help. All I know is the cat aspect of the Petco but I’ll assume the rest of the store is on the same level of quality service. So give them a shot.

Frequently Asked Questions About Petco

Does the Petco Jackson Heights location have a vet hospital?

No, Petco Jackson Heights does not have a full-service vet hospital.

Does Petco Jackson Heights offer vaccinations?

Yes, Petco Jackson Heights provides vaccinations.