Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Commack provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
200 reviews
5 stars
131
4 stars
28
3 stars
5
2 stars
5
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported issues with unresponsive staff and difficulty in reaching the clinic for appointments or inquiries.
Quality of Care
While some customers praised the attentive care provided to their pets, others expressed dissatisfaction with misdiagnoses and lack of thorough examinations.
Communication Issues
Several reviews highlighted poor communication regarding appointments, treatment plans, and pricing, leading to frustration among pet owners.
Staff Attitude
Feedback varied on staff demeanor, with some customers noting friendly and caring interactions, while others described experiences with rude or dismissive staff.
Pricing Concerns
Numerous reviews mentioned unexpected costs and dissatisfaction with the value of services provided, particularly regarding the wellness plan.
- PRPlatinum RainDec 22, 20251.0Do not sign up on their monthly plan, it is impossible to cancel unless your pet is gone. I have called ad it reroutes you so you can never speak to anyone. No one cares at the place to help you! Its beyond frustrating!
- KTKenny tNov 25, 20251.0I spoke to someone about a month ago about picking up my dogs medication. I worked it out to where they can deliver it and just charge my credit card. I haven’t received it yet so I called them today and they say we don’t know what happened and we can’t send it but I can come in today to pick it up before 6 pm. I told them I would probably just be there right before 6 if that’s okay and they said yes someone will be here. I get there 5 minutes before 6 and the store is closed and it’s dark. A worker comes out and I explain to him and he says well where close and I said not for another 5 minutes. You guys should be ashamed of yourself for lying to customers especially when it’s medicine for my dog.
- GBGsry BeltOct 15, 20255.0Very attentive to Chace , would recommend to others
- SGSharyn GramsOct 5, 20252.0I’ve been bringing my cat to this veterinary office for over 10 years, and unfortunately, the quality of care and service has declined over time. My cat has severe anxiety, and despite being a long-term patient, the staff still seem unable or unwilling to handle him — even when he’s sedated for his own safety and comfort. It often feels like there’s little effort made to truly help him through his anxiety or find alternative ways to manage his care. On top of that, scheduling has become an ongoing issue. I’ve repeatedly had problems with the app and with appointment confirmations — more than once I’ve arrived for an appointment only to be told that there’s no record of it, which is extremely stressful when transporting an anxious cat. I’ve been loyal to this clinic for many years because of our long history, but it’s become clear that their communication, handling, and organization have fallen short.
- RGRenz Nikka De GulaSep 24, 20255.0They're always so helpful and loving towards my dog. Highly recommend!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Commack offer?
Banfield Pet Hospital provides preventive care, including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
Does Banfield Pet Hospital in Commack offer emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside hours, contact your local emergency hospital.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan including exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. Wellness plans renew annually unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital in Commack?
You can schedule appointments online via the Banfield website or app, or by calling the hospital's main phone number.
What are the operating hours for Banfield Pet Hospital in Commack?
The hospital is open Monday to Friday from 7:45 AM to 6:00 PM, Saturday from 7:45 AM to 5:00 PM, and closed on Sundays and certain holidays.
Is Banfield Pet Hospital accessible for customers with disabilities?
Yes, the hospital has wheelchair accessible restrooms and is committed to welcoming all customers.
Are there any restaurants near Banfield Pet Hospital in Commack where I can dine before or after my visit?
Yes, nearby dining options include Moe's Southwest Grill, Coca-Cola Freestyle, Miller's Commack Ale House, Candlelight Diner, and Applebee's Grill + Bar, offering a variety of cuisines.
What retail stores can I visit near Banfield Pet Hospital in Commack?
Nearby retail stores include Kay Jewelers, Target Commack, Michaels Stores, RadioShack, and Party City, suitable for shopping needs before or after your pet's appointment.
Are there nearby financial services close to Banfield Pet Hospital in Commack?
Yes, the hospital is near Chase Bank, Chase Mortgage, and Jovia Financial Credit Union for your banking or mortgage needs.
Can I access veterinary care advice remotely through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice through Vet Chat on the Banfield app.