Petco

4.3
933 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Buffalo Pet Store located at 1459 Niagara Falls Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1459 Niagara Falls Blvd, Buffalo, NY
14228, United States

Hours

Reviews

4.3
919 reviews
5 stars
559
4 stars
201
3 stars
89
2 stars
31
1 star
39

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers consistently praised the staff for being friendly, helpful, and knowledgeable.

Grooming Services

Mixed reviews on grooming services; while some customers had positive experiences, others reported dissatisfaction with the grooming quality.

Store Cleanliness

The store is frequently noted as clean, organized, and well-stocked.

Customer Service Issues

Some customers experienced significant issues with customer service, particularly regarding delivery and appointment management.

Pricing Concerns

Several reviews mentioned that prices are higher compared to competitors, leading to dissatisfaction among some customers.
  • JC
    Jennifer Culverwell
    Dec 27, 2025
    5.0
    Grace & Griffin were wonderful! They took such good care of my girls. Highly recommend for grooming!!
  • JJ
    John Vollor Jr
    Dec 23, 2025
    5.0
    Great service and helpful people I'm going back
  • SS
    SPARECHANGE
    Dec 19, 2025
    5.0
    Grace was fantastic. She took fantastic care of my pup and even came out to get acquainted with my wife and our service pup. We appreciate those who go the extra mile to make us feel more comfortable leaving our loved ones in their care.
  • KR
    Kathy Russell
    Dec 4, 2025
    5.0
    I went to Petco to see Clyde; the kitten there from the SPCA!! He came home with including some supplies for him. The staff were very helpful and sweet.
  • RB
    Robin Border
    Nov 26, 2025
    3.0
    I placed an order for delivery. Somehow the delivery person was given or took the wrong order, delivered it to my house, took a picture, but when I stepped outside to get it, it wasn't there. I called Petco Customer Service, they said my order had been delivered, and to call the delivery person. I called the delivery person and she said she had been given(?) the wrong order, call the store. I called the store and was told my order was there, call the delivery service. Multiple phone calls to Petco, to DoorDash and as of right now I still do not have my product. What is the policy for handing items for delivery to the delivery person? Who checks to make sure that it is the correct order? Petco? The delivery person? I assume it would be both parties. What is the policy if the order is returned to the store? Why wasn't the correct order sent out for delivery when the wrong one was returned? Or at least why wasn't I contacted? Unfortunately yesterday was a busy day for me, that's why I took advantage of this service.

Frequently Asked Questions About Petco

Does the Petco Green Acre location have a vet hospital?

No, Petco Green Acre does not have a full-service vet hospital.

Does Petco Green Acre offer vaccinations?

Yes, Petco Green Acre provides vaccinations.