Visit your Brooklyn Pet Store located at 528 Gateway Drive for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unprofessional.
Grooming Issues
Many customers expressed dissatisfaction with grooming services, particularly regarding the abrupt departure of a favored groomer, Alicia, and the handling of their pets.
Staff Availability
Numerous reviews mention a lack of staff on the floor to assist customers, leading to long wait times and frustration.
Product Availability
Customers frequently noted issues with stock levels, particularly for cat products and aquarium supplies, indicating a need for better inventory management.
Store Environment
The store is generally described as clean and well-organized, but some customers reported empty shelves and a chaotic atmosphere.
TB
Thomas Banks
1 day ago
2.0
If you are planning on getting your dog groomed by Katherine. DO NOT ALLOW. My dog is always good with her groomers mainly woman. Katherine is straight rude and got an attitude when you speak to her. My dog DID NOT like her and she didn’t cut her hair correctly and offered that we pay up more for less kettle time when no other groomer had to offer us that. Next time I walk in and she giving off that same energy ima say something. Remember we in east New York not Williamsburg or manhattan.
JJ
Jeff
4 days ago
1.0
Or no visit 8th I bought a loach clown in a African cichlid for my tank notice the clown was acting erratically so I separated the clown two days later that clown passed away I placed it in a sandwich bag and Frozen it in the freezer and bought it back to the store and asked can I replace it with another they said no these clowns are under evaluation now my tank and my African cichlids have ich I am so heartbroken to see My African Cichlids go through that I'm treating them now hopefully they make it through costing me so much time and money I'm praying
JU
Jhoselyn Ulloa
Nov 16, 2025
2.0
I just want to praise the nice lady who was at the register, she was running two cash registers at the same time!! she kept her cool and did better than i would under so much pressure! rating is so low because one who i assume is manager was just standing there, literally a few feet away from the register. I have worked retail before and i have been through similar situations and i know very well this man could have helped her, but he stood idle making conversation with other customers. Needs better management to help their employees not feel overwhelmed, and end up running two registers at the same time.
JC
Jen Catz
Nov 15, 2025
1.0
I would rated 0 stars if I could. Never book dogs here for grooming. They have one who steals and another who gives attitude to both pet parents and clients. I had a groomer steal a grooming blade because hers was broken and she didn’t want to spend money on another one. I would just not bring your pets here for grooming since they leave your dogs in the kennel dryer and they sit on their phones or sneak out to go to other stores to shop.
GC
Gissela Casco
Nov 14, 2025
3.0
I’m a frequent visitor for the fish dept. No matter what time I go, I have to wait for someone to assist. There are not many staff members on the floor that I can visibly see. The fish are usually pretty stocked. I have witnessed some dead fish stuck in the filter or some laying on the gravel. Seeing this deters me from buying fish from those specific tanks, given that i wouldn’t know the cause of death that could possibly be contagious to other fish. The product availability seems limited too. I can’t find certain products like seachem stress guard or stability, which I then have to order through Amazon . The staff are always extremely friendly and always help with a positive attitude. The check out process can be long as sometimes there would be one register open.
Does the Petco Brooklyn location have a vet hospital?
Yes, Petco Brooklyn has a full-service vet hospital.
Does Petco Brooklyn offer vaccinations?
Yes, Petco Brooklyn provides vaccinations.
Does Petco Brooklyn offer curbside pickup?
Yes, curbside pickup is available at Petco Brooklyn. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Brooklyn Petco?
Hamster and guinea pig prices vary by location. Call your Brooklyn Petco at 7186472604 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Brooklyn sell dogs?
No, Brooklyn Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What types of pet products and services does Petco Brooklyn offer?
Petco Brooklyn offers premium pet foods, expert training, grooming, vaccination services, and a full-service vet hospital to support the health and happiness of your pets.
Does Petco Brooklyn provide curbside pickup and same-day delivery?
Yes, Petco Brooklyn provides both curbside pickup and same-day delivery for eligible products.
What are the operating hours of Petco Brooklyn?
Petco Brooklyn is open every day of the week from 9:00 AM to 9:00 PM.
Can I get my pet vaccinated at Petco Brooklyn?
Yes, Petco Brooklyn offers vaccination services for your pets.
Does Petco Brooklyn sell dogs or cats?
No, Petco Brooklyn does not sell dogs or cats, but through the Petco Love program, you can meet dogs and cats available for adoption at the store.
How can I contact Petco Brooklyn for information about small animals like hamsters and guinea pigs?
You can call Petco Brooklyn at 718-647-2604 to inquire about prices and availability of hamsters and guinea pigs.
Are there grooming services near Petco Brooklyn?
Yes, Petco Grooming and Vetco Vaccination Clinic offer grooming and pet services near Petco Brooklyn for added convenience.
What dining options are available near Petco Brooklyn for pet owners?
After visiting Petco Brooklyn, you can enjoy a meal at nearby Smashburger or grab a coffee and donuts at Dunkin'.
Are there any retail stores near Petco Brooklyn where I can shop for clothing and electronics?
Yes, nearby you will find retail stores such as Gap Factory, Marshalls, Old Navy, Best Buy, and T-Mobile for clothing and electronics shopping.
Is Petco Brooklyn accessible for people with disabilities?
Yes, Petco Brooklyn has wheelchair-accessible entrance, parking, and restrooms to accommodate customers with disabilities.