Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Brooklyn provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- Paid street parkingAvailable
Location
Hours
Reviews
3.7
526 reviews
5 stars
289
4 stars
65
3 stars
32
2 stars
26
1 star
114
What are people saying?
AI-generated from recent customer reviews
Appointment Issues
Customers frequently reported difficulties in scheduling appointments, including long wait times, cancellations, and inaccurate online booking.
Staffing Problems
Many reviews highlighted understaffing and poor customer service, with long hold times and unresponsive staff being common complaints.
Quality of Care
While some customers praised the veterinarians for their care and knowledge, others expressed dissatisfaction with the treatment and follow-up care provided.
Wellness Plan Concerns
Several customers felt that the wellness plan was not worth the cost due to unexpected charges and difficulties in accessing services.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction with the care and staff, while others reported significant frustrations.
- LRLaura RJan 5, 20262.0This place is awful. I've been coming here for almost 5 years amd it is getting progressively worse. I did not write this review sooner because Dr. MARTINEZ is the absolute best. However, 3 appts in a row I made appts with Dr. Martinez and instead it was another DR who saw my dog. The front desk staff is understaffed, rude every single day and will waste your time. It is incredible how they are always behind like today that drop off was at 8 but no one came out to desks until 8:15am. Im here again for pick up at 5:10pm, its 5:40 and im still waiting. I can clearly see Dr. Martinez attended a bunch of other pets but not mine. The front desk staff will always try to upsell you but will not upgrade your plan the way they need to. Move you from register to register and get an attitude with you when you get upset. The entire front desk needs to be retrained.
- RHRae HDec 19, 20253.0I booked an appointment 2-3 weeks ago for early Jan, and just received a voicemail that the appointment slot was no longer available. No problem - called them back, lady on the call was really patient. Turns out their appointment system online is fake and completely not tied to their actual practice's system, next slot was 2 weeks out from the slot I requested, which wouldn't work for me since my dog's vaccines would have expired by then and she goes to doggy daycare regularly. I had previously used Banfield in WA when I was moving to NYC, for a doctor's note for the airlines to bring my cat over and the slot I booked was the one I got. Going back to just using Vetco, which has a really easy online booking system for both vet and grooming, and so far been very reliable.
- ADAkruti DesaiDec 15, 20252.0This review is for both Banfield overall and specifically the Brooklyn location. I started with Banfield in 2006 with my first dog in California and added my second dog in 2012. The appointment availability and quality of care has substantially declined since I started with them almost 20 years ago. In 2020, after my first dog died in January, I was still required to pay for his plan for the full year through June which felt unusually cruel. Against my better judgment, I kept my second dog on the plan and we have consistently struggled to secure prompt appointments over the last 5 years. The last couple times my dog had a suspected UTI, the Brooklyn location couldn’t get us in for a week which defeats the purpose of having a plan like this. I won’t let my dog suffer in pain for a week because they no longer reserve blocks of time daily for illness and injury patients like they used to. I’ve had to go to other vets and pay out of pocket because of this. This is my last year as a Banfield customer.
- SCShakeima CDec 6, 20255.0Amazing staff and Vetinarians. I feel like this hospital/clinic does not get the credit it deserves despite being overbooked and short staff. Everyone tries their hardest to accommodate everyone the best way they know how to. Me and my dog Washington appreciate you guys so much!
- NKN KDec 3, 20255.0I’ve been going to this same Banfield for 10+ years, first with my family’s dog and then with my own. I’ve always had a good experience. The staff is friendly, the veterinarians are knowledgeable, and they seem to always be busy which I feel like speaks for itself. I’ve always felt my dogs were cared for. They explain everything so I can actually understand things and never made me feel weird about asking any questions. They remind you when your pet is due for something, the app is great and comes with 24/7 vet chat, plus it doesn’t hurt that they are conveniently located in the same store as where I buy my dog food and bring my dog for grooming. For me it’s affordable and the wellness plans actually cover a lot. I recommend Banfield often!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Brooklyn offer?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental services, spay/neuter, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. You can call during hospital hours for urgent care advice and referrals. During non-hospital hours, please contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in Brooklyn?
The hospital is open Monday through Saturday from 7:30 AM to 6:00 PM and is closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or via the Banfield app available on Apple and Android devices.
Does Banfield offer veterinary care online?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostic screenings, and consultations. They automatically renew yearly and are not insurance but can include discounts on treatments.
Is parking available near Banfield Pet Hospital in Brooklyn?
Yes, nearby parking options include Alliance Parking and Kwik Park, both providing street or paid parking for customers visiting Banfield.
Are there any pet-related stores near Banfield Pet Hospital?
Yes, PetSmart, a pet store offering pet training and services, is nearby, making it convenient to shop for pet supplies before or after your vet visit.
What other pet or animal services are near Banfield Pet Hospital?
Nearby services include A Tail At A Time, an animal shelter and pet services provider, which could be an option for pet adoption or community support.
What nearby amenities can I visit around Banfield Pet Hospital in Brooklyn?
Around Banfield, you can visit places like Pure Green for smoothies, The Brazen Head pub for drinks, or Blink Fitness gym for a workout before or after your pet's appointment.