Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Brooklyn provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- Paid street parkingAvailable
Location
Hours
Reviews
3.7
520 reviews
5 stars
287
4 stars
65
3 stars
31
2 stars
24
1 star
113
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Many customers reported that the location is consistently understaffed, leading to long wait times and poor service.
Communication Problems
Customers frequently experienced difficulties reaching the clinic by phone, often being placed on hold for extended periods or having calls dropped.
Mixed Care Quality
While some customers praised the veterinarians for their care and communication, others reported conflicting advice and dissatisfaction with the treatment provided.
Wellness Plan Concerns
Several reviews indicated frustration with the wellness plan, citing unexpected costs and difficulties in scheduling appointments.
Customer Service
Overall, customer service was described as unprofessional and disorganized, with many expressing disappointment in the handling of appointments and inquiries.
- CCCaroline CW5 days ago5.0The doctors and staff here are always caring and accommodating to my pet. They always explain everything to be done and to be done. My dog is always happy after his visits.
- LTlola thomasNov 15, 20251.0This place should receive no stars. Linda who claimed she was a supervisor was micro aggressive and extremely patronizing! All she had to do was renew my cat’s prescription card for food he needs for the rest of his life due to a previous UTI. I only ever have an issue at THIS location. If shes a supervisor, why did she then have to consult with someone else to address the issue. I bet if I were a distressed woman of a different race she would have renewed it without a problem. I absolutely hate this location. I left in tears because my cat could not get the food he needed. I know she wont be fired. But she shoulf be!
- PTP TNov 11, 20251.0Do yourself and your pet a favor and avoid this place. They have no sense of urgency. The vet Dr. Martinez does not follow up and there no continuity of care. My pet had been seen by multiple providers and it was clear that none of them reviewed previous records. They become very unhappy when you share your concerns. I was given a copy of my pets records with information that had never been discussed with me. The clinic manager Dominique is also unhelpful in resolving and addressing concerns. Infact so told me to take my very sick pet elsewhere and Dr. Martinez refused to meet with me after I paid for testing that was never explained or discussed with me. Terrible service!
- AWAgnes WhitehurstNov 3, 20251.0If I could give it no stars I would. #2249 Brooklyn is the location I started with. However, since joining in February I am very disappointed they do not take walk in. What you may think is an emergency for your pet is not to them. I have emailed them pictures of what was wrong with my pet they said they would get back to me but never did. Today I reached out and was told they will review the picture and get back to me before close of day and no call back. The plans are just get our money because of i have a plan why should I have to go somewhere else and spend money when I'm paying for a plan every month. IT IS A WASTE OF TIME GOING TO BANFIELD!!! You have to go to different locations if you can luck up with an available appointment. They need to be investigated by the better business bureau ASAP. Our pets could be died under their care. They do not care. No call backs, no appointments, long line when you do go I am sorry I take my pet there when its time to renew I will not be renewing. BANFIELD are crooks. They need more vet doctors and staff. I shouldn't have to go to another brought when I reside in Brooklyn. Today Nov. 6, after the review, corrective action was made but am not going to change the review because I shouldn't have to write a review like I did for such a established company. I hope BANFIELD listen to all the negative reviews and understand where we as pet parents are coming from. Thanks for the corrective action.
- MDMengna DaOct 25, 20252.0I came here because of their drop-off service, but the overall experience has been nothing but disappointment. This place seems extremely understaffed and the app is useless. The online schedule is NEVER accurate and I constantly get calls to reschedule (usually one or two weeks later than what shows on their app). It’s horrible when your pet is sick because how hard it is to schedule. As a lot of people mentioned, sometimes they schedule you for 8:30 but the store isn’t even open until 9! When you call, it’s common to be put on hold for 5-10 mins. Some staff is nice but some seems extremely unhappy because how busy they are. Banfield, you need to hire more staff for this location!! The doctors are fine so far, but as my dog gets older and needs more care, I definitely need to change to a real vet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Brooklyn offer?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental services, spay/neuter, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. You can call during hospital hours for urgent care advice and referrals. During non-hospital hours, please contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in Brooklyn?
The hospital is open Monday through Saturday from 7:30 AM to 6:00 PM and is closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or via the Banfield app available on Apple and Android devices.
Does Banfield offer veterinary care online?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostic screenings, and consultations. They automatically renew yearly and are not insurance but can include discounts on treatments.
Is parking available near Banfield Pet Hospital in Brooklyn?
Yes, nearby parking options include Alliance Parking and Kwik Park, both providing street or paid parking for customers visiting Banfield.
Are there any pet-related stores near Banfield Pet Hospital?
Yes, PetSmart, a pet store offering pet training and services, is nearby, making it convenient to shop for pet supplies before or after your vet visit.
What other pet or animal services are near Banfield Pet Hospital?
Nearby services include A Tail At A Time, an animal shelter and pet services provider, which could be an option for pet adoption or community support.
What nearby amenities can I visit around Banfield Pet Hospital in Brooklyn?
Around Banfield, you can visit places like Pure Green for smoothies, The Brazen Head pub for drinks, or Blink Fitness gym for a workout before or after your pet's appointment.