Petco

4.1
1995 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Bronx Pet Store located at 815 Hutchinson River Pkwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
815 Hutchinson River Pkwy, Bronx, NY
10465-1818, United States

Hours

Reviews

4.1
1,970 reviews
5 stars
1,133
4 stars
398
3 stars
196
2 stars
74
1 star
169

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised the friendly and knowledgeable service, others reported rude interactions and unhelpful responses.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing poor quality cuts and unexpected charges for additional services.

Product Availability

Customers frequently noted issues with stock levels and product availability, leading to frustration when items were out of stock.

Store Cleanliness

The store generally received positive remarks for cleanliness and organization, although some customers reported issues with specific areas.

Pricing Concerns

Many reviews mentioned high prices for services and products, with some customers finding better deals elsewhere.
  • MM
    Miyuuu
    5 days ago
    1.0
    I took my dog in for grooming today, and the whole experience was honestly frustrating. My dog is fully vaccinated, but they refused service because the vaccine paper didn’t list the expiration dates, even though we called the vet and confirmed everything on the spot. Annoying, but whatever — I get that they have rules. What really bothered me was the attitude at the front desk. Before even checking the paperwork properly, the employee immediately suggested the vaccines “might not be accurate” simply because they came from a breeder. That comment was unnecessary and very unprofessional. The issue wasn’t the vaccines at all — it was just a missing expiration date, which could’ve easily been explained without the condescending tone. I wasn’t expecting special treatment, just basic respect and clear communication. This experience left a bad impression, and I won’t be returning to this location.
  • SJ
    sierra jones
    Nov 11, 2025
    5.0
    I enjoy shopping at petco it is a very friendly environment and usually has the products you’re looking for. If for some reason they do not the staffs inventory information helps you have an idea of when the products you are looking for will be back.
  • WC
    William Colon
    Nov 10, 2025
    2.0
    Try double charge me when I pay online a price and want to charge me another price
  • CT
    Charlene Taveras
    Nov 8, 2025
    5.0
    Went to petco for their vaccination services. Have been going since my 15 year old yorkie was a baby. They are friendly and quick.
  • GP
    Genesy Perez
    Oct 30, 2025
    1.0
    Staff at the grooming dept. were too pushy about getting a more expensive package we didn't need .. and the haircut was horrible I could have shaved all her hair myself I want someone to give her a nice cute cut the fitted her specific bread but it was horrible never again...

Frequently Asked Questions About Petco

Does the Petco Throggs Neck location have a vet hospital?

No, Petco Throggs Neck does not have a full-service vet hospital.

Does Petco Throggs Neck offer vaccinations?

Yes, Petco Throggs Neck provides vaccinations.