Brand Certified
Pooch Parlor
4.8(165 reviews)
Certified by Pooch Parlor • Mar 01, 2026
Business Details
541 North State Road, Briarcliff Manor, NY
10510, United States
Certified by Pooch Parlor • Mar 01, 2026
(914) 208-6131
Certified by Pooch Parlor • Mar 01, 2026
https://poochparlor.dog
Certified by Pooch Parlor • Mar 01, 2026
About
Certified by Pooch Parlor • Mar 01, 2026
Pet Groomer
Pooch Parlor provides experienced dog grooming services, dog bathing, flea and tick treatments, de-shedding treatments, and more to the Briarcliff Manor, NY area.
Details
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Location
Certified by Pooch Parlor • Mar 01, 2026
Hours
Certified by Pooch Parlor • Mar 01, 2026
Reviews
4.8
165 reviews
5 stars
156
4 stars1
3 stars1
2 stars0
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, caring, and attentive to their pets' needs, especially with anxious dogs.
Grooming Quality
Overall, customers reported high satisfaction with the grooming results, noting that their pets looked and smelled great after appointments.
Mobile Service
The convenience of mobile grooming was frequently highlighted as a major benefit, with many customers appreciating the ease of having groomers come to their homes.
Owner's Reputation
Some reviews expressed dissatisfaction with the owner's defensiveness and handling of complaints, contrasting with the positive experiences shared by many customers.
- JDJennifer DrukierFeb 1, 20261.0Owner is really gross. Very defensive, uses AI to write texts. They cut all the hair on my dogs ear off. They will say he was super matted. He was not. I’m sure she will reply about how I was wrong. This is a prime example of how poor their customer service was. I used them for 2 years and were ok. The new groomer messed up. The owner will defend her. This is not customer service. They will never own up to a mistake. There are lot of other companies with better and more reviews. Use them. If you want customer service and not defensiveness go elsewhere. My dog is a purebred Maltese for reference. What they did to his ears is criminal.
- JKJoe KnappJan 31, 20265.0Emma is awesome- great with our dogs . I highly recommend them super reliable The BEST !!!!!!
- MKMaryanne KJan 19, 20265.0Had the best experience today with Pooch Parlor! Dominique beautifully groomed my (very nervous) little guy! She was so kind and patient and did an amazing job with George! We are new to the area and so happy to have found a trusting and caring groomer! (Plus mobile grooming-what an amazing bonus!) Thank you all!
- EFErin FlynnJan 9, 20265.0Pooch Parlor is the best! Flexible with appointments, timely with my pup and treat Norman with so much love. Everyone in the salon couldn't be nicer! Highly recommend 10/10!
- GBG M BJan 8, 20265.0Professional, consistent service. They always follow what kind of style you request. I know my dog will look and smell good when he's done. Easy drop off and pick up too.
Frequently Asked Questions About Pooch Parlor
What is included in the grooming cost?
Our grooming service is comprehensive, covering all aspects except for matt removal. Each full groom includes a soothing bath with premium natural shampoos, a conditioning treatment, and a blueberry facial to remove stains. We then hand-dry your pet, followed by either a haircut to your specifications or our specialized 5-step deshedding treatment. The service is completed with nail trimming and filing, teeth brushing, and ear cleaning, including hair removal if necessary.
What if my dog is matted?
For minor matting in small areas like the tail or ears, we'll attempt gentle removal using specialized products and tools for an additional $15 per area, provided the matts aren't too close to the skin. In cases of severe matting over larger body areas, shaving is often the most humane and least stressful option. We prioritize your dog's comfort and well-being, so we don't offer full dematting services. Rest assured, we'll always consult with you before proceeding with any shaving due to matting.
How does the appointment work?
You'll receive a text message when we're en route from our previous appointment. Upon arrival at your home, we'll send another text. Please note, we require a level surface for parking. If your driveway isn't suitable, we may need to park on the street. Once we're set up, please bring your pet to our mobile salon where we can discuss any specific requests. Our state-of-the-art mobile grooming van is fully equipped with a 50-gallon heated water supply and climate control for your pet's comfort. We generate our own power, so there's no need to connect to your home. For anxious pets or owners, we'll provide updates via text and photo during the grooming process. Once finished, we'll notify you and return your freshly groomed pet.
Cancellation policy
We understand that unexpected events can necessitate appointment cancellations. We kindly request 48 hours' notice to allow us to fill the vacant slot. For the first cancellation, there's no charge. However, subsequent cancellations will incur a full appointment fee. To help you remember, we'll send an automated reminder 48 hours before your scheduled appointment.
Do you offer mobile grooming services?
Yes, we offer mobile grooming services.
Brand Certified Facts from Pooch Parlor
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Certified March 01, 2026Yext Knowledge Graph
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