PackPro Training

PackPro is designed to automate your staff training process. Each new hire will complete the same courses on Group Management, Dog Body Language, and Customer Service Basics, ensuring that all staff are trained the same way, every time. PackPro is also great for existing employees or teams who want to improve their skills, or need a refresher on best practices.

Each course includes 7-10 Chapters. For Chapters 1-7, your new hire will start their shift by watching the video for that chapter. Videos range from 10-30 minutes in length, with all videos adding up to 2 hours total. Once the video from each chapter is complete, they will take a short quiz to verify they have absorbed the information. From there, they will take their printed workbook out to group, to complete a few hands-on exercises that pertain to that particular chapter. We recommend completing one chapter per day (assuming a 5-8 hour shift), and not more than 2 chapters per day. For Chapters 8-9 there is no video, quiz, or computer work. Your new hire will be able to practice the skills they’ve learned in Chapters 1-7 and manage their own group, under the guidance and supervision of their trainer or senior staff member. Think of them as the primary handler for the group, but with training wheels! The new hire will run the group, with a senior staff member helping and stepping in to offer feedback and assistance when necessary. Your new hire should be able to demonstrate all the skills listed in chapters 8-9 of the workbook. Chapter 10 is their final exam. They will again be the primary handler in their group, with their supervisor completing the final checklist located in their workbook. They will confirm and check off that the new hire can demonstrate each of the skills they’ve learned throughout the program. At the end of this shift, they will report to the computer to take an online final exam. Upon passing, they will be able to print a PDF PackPro Certificate, complete with their name and date of completion!